We had reservations for one night and had to check in late (and noted that in the reservation). Were given a smoking room which was intolerable. Half a dozen people were still waiting to check in despite the late check-in. Were told there were no more rooms. Were moved to a different hotel with higher parking fees and had to argue with the other hotel about who was going to pay for the parking (in the hotel we did not book but were moved to.) Management at the hotel was unsympathetic and inhospitable. They changed their tune when they learned that we were Platinum members of Hilton Honors, but our stance was that no one should be treated this way and no one should be sent to a smoke-filled room without an apology when a non-smoking room had been booked, etc. A total disappointment. Poor management, poor training, awful customer service and despite being loyal to Hilton in the past, we will never stay at either of these Hilton hotels in the future.
- Official Description (provided by the hotel):
- Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville