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“Convenient Location!”

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Country Inn & Suites by Radisson, Nashville Airport, TN
Ranked #88 of 160 Hotels in Nashville
Reviewed 23 June 2014

My husband and I came on a weekend trip to Nashville for our wedding anniversary and snagged a great deal on this hotel from a hotwire special. We didn't know what to expect but the location was so convenient to everything we planned to do that weekend. It was only about 5-10 minutes to the shopping, restaurants and downtown. We were pleased over all.

The staff was very courteous and helped me out at midnight- when we went to eat our cake for our one year anniversary- I realized I didn't have any forks! The guy at the front desk we nice and laughed and gave us some forks. The rooms were clean. I had no real complaints. The only annoyance was this sound that seemed to be coming from the basement parking deck, when the car doors would slam it would make a loud boom that startled me and woke me up several times. It was not a big deal and I would certainly stay here again if for nothing other than the location.

The beds and pillows were comfy! I did wake up and plan to go downstairs and eat breakfast and although it smelled delicious and looked good... I was too tired/hungover to eat. LOL. Over all a positive experience.

  • Stayed: June 2014, travelled as a couple
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Thank Sheena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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485 - 491 of 629 reviews

Reviewed 21 June 2014

This has got to be one of the worst hotels I have ever been to.

We booked two nights in this hotel and then another night for four days later before we left the UK, when we arrived from Las Vegas we were looking forward to a couple of nights in Nashville.

When we arrived at the hotel straight away I thought the reception area was a bit tired looking, The reception staff were quite unapproachable and not very friendly, the receptionist was having a row on the telephone with a customer which I thought very unprofessional.

We were told they had electrical work going on so we couldn't have the room that we had booked (double bed) and we had to have a room with two smaller beds instead, they gave us the keycard and didn't even bother to tell us the room number or where the lifts were or anything basically!!

We found the lifts and as soon as we got in there was a odd smell, when we got out on the 3rd floor the smell became stronger and infact the whole of the third floor stank of damp and mould.

Our room was even worse, it stank!! As we looked around we realised it was also filthy, the carpet had dirt all around the edges and damp patches next to the bed, the beds themselves were not made properly and had black crumbs or something in them.. We were disgusted and decided to leave as to be honest id have felt uncomfortable taking my shoes off in that room.

Tina in reception was actually quite apologetic and understanding and said that she would make a note that we weren't going to stay and that we should contact lastminute.com on our return home for a refund. She even arranged for a taxi to find us another hotel. Thank god for the Hyatt place downtown...

However, now we are home the hotel are trying to say we returned for the final night we had booked and wont authorise a refund so were having to take matters further.. I can tell you I would NEVER return to that awful place.. What a nightmare...

Room Tip: Dont go here!!!
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  • Stayed: June 2014, travelled as a couple
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Thank emshems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Care at Country Inn & Suites by Radisson, Nashville Airport, TN, responded to this reviewResponded 25 June 2014

Dear emshems,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do apologize for any inconveniences you encountered with the staff or your guest room during this stay . We hope for another opportunity to exceed your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

I live 65 miles from here but had an extra early flight on the day after Memorial Day so I decided to stay in a hotel. I have always liked Country Inn and Suites for short stays so I decided to stay at this one. It was a great choice! I got to stay in my favorite hotel location, on the back side away from the busy street but it wouldn't have made a difference, the rooms are well insulated or something because it is so quiet and peaceful.
The room itself was nice and well appointed with good lighting, plenty of floor space and plenty of electrical outlets at the desk. The room air conditioner was a little noisy but that just kept me from hearing outside noises.
The front desk staff was very friendly and helped me arrange for a shuttle pick-up for my early flight. The one thing I really appreciated was the location. It is the closest hotel to the airport and is within walking distance of several restaurants.
The only negative was the bathroom is rather small but everything was nice and clean and the bed was quite comfortable. I would definitely stay here again,

Room Tip: Get a room in back on the top floor.
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  • Stayed: May 2014, travelled on business
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1  Thank WWWdotnotyoursdotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

My daughter and I stayed here because downtown hotels were all full due to the Country Music Festival. We found the location to be very convenient to downtown and were overwhelmed with the friendly service we encountered during this brief stay. LaSean, the van driver, was super friendly and gave us a free ride to and from a nearby restaurant. Tina, the front desk supervisor was awesome! She was so personable and fun and is a rare gem! She even linked us up with a great $10 downtown shuttle for our concert. Our room was spacious, updated and clean. Great value and location. Definitely will stay here again!

Room Tip: Although the hotel is really close to the interstate, we found the guest room to be very quite. We w...
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  • Stayed: June 2014, travelled with family
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Thank reniecarroll1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

Great service, great staff, My Partner was there for the Barker's School and I was there to relax and enjoy myself we are from the Caribbean we stayed a month, the gym needs a update but my overall experience staying here was Great not forgetting Desery Marrero at the front desk Great help Great person Great service. Had a Great Time . (Mrs. RSF Joe)

  • Stayed: July 2013, travelled on business
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Thank NaidaSXM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

It isn't often I write a review of a hotel to do so means that hotel has in my opinion excellent service that exceeded my expectations. This Hotel is certainly no exception. You can tell that Rosie and her staff truly care about there property and upkeep. In the way the handle service and see the updates and cleanliness in there property. We had one minor problem checking in. When arriving to our room. My wife first noticed a series of spots dried on the bedspread. Rosie and housekeeping quickly came to our room. And Rosie went off on the house keeping staff for obvious reasons. She moved us to A 2 ROOM SUITE AT NO ADDTIONAL CHARGE! The suite was beautiful. I hope the owners of the property are reading this review. Rosie and her staff made what could have been a bad impression into a very positive and good impression! You are currently paying her as head of sales? Make her GM and pay her!!!! She has earned it from talking to the other staff. The lobby and halls are spotless! We have a new Hotel Home when coming to Nashville TN witch will be later this summer! Keep up the great work Rosie and staff WE LOVE YOU!
Sincerely,
Tabitha & Tom Crabtree
Allentown, Pa

  • Stayed: May 2014, travelled as a couple
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Thank Encoreboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

This was a very nice hotel for the Country Inn chain. We stayed here on 5/27/14. The hotel is well kept and had nice beds. The breakfast was the best we have had at many Country Inn Hotels. This will be a more than adequate stay and I think you will enjoy it.

  • Stayed: May 2014, travelled as a couple
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1  Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Radisson, Nashville Airport, TN

Address: 590 Donelson Pike, Nashville, TN 37214-3731 (Formerly Country Inn & Suites By Carlson, Nashville Airport)
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Nashville
Price Range: £78 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Radisson, Nashville Airport, TN 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Radisson, Nashville Airport, TN, where guests are treated to quality services like free high-speed Internet access and a fitness center while staying near all the iconic attractions of Music City. Situated just five minutes from the Nashville International Airport (BNA), the hotel's location is just a short drive from the Grand Ole Opry, the Country Music Hall of Fame and the Nashville Zoo. Guests enjoy comfortable, stylish rooms and suites, complimentary chocolate chip cookies, a business center, the Read It & Return Lending Library SM and the complimentary, hot Be Our Guest Breakfast buffet. When your stay is over, the hotel offers free shuttle service to the airport, so your travels can be truly stress-free. 100% Non smoking Hotel. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson Nashville Airport Hotel Nashville
Country Inn And Suites By Carlson Nashville Airport
Country Inn Nashville Airport
Nashville Country Inn

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