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“Should have stayed another night at Downtown Holiday Inn”

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Holiday Inn Express Hotel & Suites Nashville - Opryland
Ranked #48 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed 17 July 2009

My husband is on extended business in Tennessee and went to visit him. We picked this hotel to due to its proximity to Opry Mills. I thought the only drawback would be that they did not have a whirlpool with their indoor pool. We have stayed at numerous Holiday Inns over the past several years (including his business trips which sometimes run up to six months) and have never been treated with such rudeness as we were at this location. Granted, the hotel is brand new and looks great, but their staff except for one gentleman who was there when we checked out leaves much to be desired. Since we are Priority Club Platinum members, we normally receive an upgrade without even asking. When my husband checked in, Rodney the clerk, exhibited an snobbish attitude and assigned the room without even acknowledging our Platinum status. My husband then inquired about an upgrade and was rudely told no, none available. The room we were given was adequate however, the mouthwash in the bathroom was open (I'm assuming already used by previous guest) and there was no shampoo (forgot mine). We went out sightseeing & for dinner and when we returned to the hotel, I used the computer out of curiosity to discover that they had many rooms still available. My husband mentioned it to the desk staff (of course Rodney came running out) and were told no, we are booked. So why was there availablity on the website? We concluded that the help was probably new, inexperienced and incompetent. Next morning, got up and I usually enjoy a cup of coffee in the room only to discover no cups at all. We went down for breakfast. One person was on duty and when I spoke to him, he told me the person who was to assist him didn't show up for work. There were no eggs, the coffee urns and milk thermos' were empty and finally a maid was sent to help him who was very curt and rude to the guests. When we checked out there was a different gentleman (whose name I unfortunately did not get) who was appalled by our comments when he asked how our stay was.

  • Stayed: July 2009, travelled as a couple
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4  Thank AUNTGEELLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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436 - 442 of 444 reviews

Reviewed 2 October 2016 via mobile
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Stayed: September 2016, travelled as a couple
Thank Flemming J
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Reviewed 23 August 2016
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  • Stayed: August 2016, travelled with family
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Thank saintfab
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Reviewed 28 September 2014
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  • Stayed: August 2014, travelled on business
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Thank MSNata
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Reviewed 23 April 2014
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  • Stayed: April 2014, travelled with friends
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Thank VraagAnthea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany C, Public Relations Manager at Holiday Inn Express Hotel & Suites Nashville - Opryland, responded to this reviewResponded 12 June 2014

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Reviewed 28 March 2014
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  • Stayed: October 2013, travelled on business
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Thank ASysoev
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Brittany C, Public Relations Manager at Holiday Inn Express Hotel & Suites Nashville - Opryland, responded to this reviewResponded 12 June 2014

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Reviewed 21 March 2014 via mobile
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Stayed: March 2014, travelled as a couple
Thank BILOU0610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany C, Public Relations Manager at Holiday Inn Express Hotel & Suites Nashville - Opryland, responded to this reviewResponded 12 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Nashville - Opryland

Address: 2461 McGavock Pike, Nashville, TN 37214-1217
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Nashville
#19 Romantic Hotel in Nashville
#26 Business Hotel in Nashville
Price Range: £123 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Nashville - Opryland 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
The newest addition to the Nashville Opryland Area, is the Holiday Inn Express & Suites Nashville-Opryland! We are conveniently located off Briley Parkway exit 12, just a short 10 minute drive from the Nashville International Airport and 15 minutes from downtown Nashville. With our world class service and being adjacent to The Gaylord Opryland Resort and Convention Center, you ll discover why our guests have selected us as their preferred hotel in Nashville-Opryland! This state-of-the-art 100% non-smoking hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 32 flat panel HDTV's and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests: Companies:, Bridgestone/Firestone America, Gibson Guitar, & Thomas Nelson Inc. Hospitals: Vanderbilt Medical Center, St. Thomas Hospital, Baptist Hospital, Centennial Hospital Universities: Vanderbilt University, Belmont College, David Lipscomb University, & TSU. Local Attractions: Opry Mills Mall, Bass Pro-Shop, Grand Old Opry, General Jackson Showboat, Country Music Hall of Fame, & Sommet Center. Stay Smart at the Holiday Inn Express & Suites Nashville-Opryland Tennessee ... more   less 
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Holiday Inn Express Hotel And Suites Nashville - Opryland

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