My husband is on extended business in Tennessee and went to visit him. We picked this hotel to due to its proximity to Opry Mills. I thought the only drawback would be that they did not have a whirlpool with their indoor pool. We have stayed at numerous Holiday Inns over the past several years (including his business trips which sometimes run up to six months) and have never been treated with such rudeness as we were at this location. Granted, the hotel is brand new and looks great, but their staff except for one gentleman who was there when we checked out leaves much to be desired. Since we are Priority Club Platinum members, we normally receive an upgrade without even asking. When my husband checked in, Rodney the clerk, exhibited an snobbish attitude and assigned the room without even acknowledging our Platinum status. My husband then inquired about an upgrade and was rudely told no, none available. The room we were given was adequate however, the mouthwash in the bathroom was open (I'm assuming already used by previous guest) and there was no shampoo (forgot mine). We went out sightseeing & for dinner and when we returned to the hotel, I used the computer out of curiosity to discover that they had many rooms still available. My husband mentioned it to the desk staff (of course Rodney came running out) and were told no, we are booked. So why was there availablity on the website? We concluded that the help was probably new, inexperienced and incompetent. Next morning, got up and I usually enjoy a cup of coffee in the room only to discover no cups at all. We went down for breakfast. One person was on duty and when I spoke to him, he told me the person who was to assist him didn't show up for work. There were no eggs, the coffee urns and milk thermos' were empty and finally a maid was sent to help him who was very curt and rude to the guests. When we checked out there was a different gentleman (whose name I unfortunately did not get) who was appalled by our comments when he asked how our stay was.
- Official Description (provided by the hotel):
- The newest addition to the Nashville Opryland Area, is the Holiday Inn Express & Suites Nashville-Opryland! We are conveniently located off Briley Parkway exit 12, just a short 10 minute drive from the Nashville International Airport and 15 minutes from downtown Nashville. With our world class service and being adjacent to The Gaylord Opryland Resort and Convention Center, you ll discover why our guests have selected us as their preferred hotel in Nashville-Opryland! This state-of-the-art 100% non-smoking hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 32 flat panel HDTV's and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests: Companies:, Bridgestone/Firestone America, Gibson Guitar, & Thomas Nelson Inc. Hospitals: Vanderbilt Medical Center, St. Thomas Hospital, Baptist Hospital, Centennial Hospital Universities: Vanderbilt University, Belmont College, David Lipscomb University, & TSU. Local Attractions: Opry Mills Mall, Bass Pro-Shop, Grand Old Opry, General Jackson Showboat, Country Music Hall of Fame, & Sommet Center. Stay Smart at the Holiday Inn Express & Suites Nashville-Opryland Tennessee ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Evoline ltd, Ebookers, HotelsClick, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Nashville - Opryland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Nashville - Opryland