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“Nice hotel near the action”

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Hotel Indigo Nashville
Ranked #15 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed 19 April 2014 via mobile

My wife and I enjoyed the hotel. Strong shower, comfortable bed, good wifi. Nice boutique feel, and 10 min walk to many sites. Downtown is a bit drab, but there are plenty of bars and restaurants nearby.

The staff we're very nice, and steered us to Puckets for lunch nearby. Great place to same the local flavors.

Stayed: April 2014, travelled as a couple
1  Thank 77timr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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910 - 916 of 1,297 reviews

Reviewed 18 April 2014

This beautiful, trendy hotel is within walking distance of everything! In addition to going out on the town, we spent a good amount of time in the hotel bar, which was a lot of fun even though it didn't seem to be a popular destination. Our room was also gorgeous and clean, and we loved the coffee machine. The only complaint I would have is a lot of noise came in through our closed door from the hallway.

Stayed: September 2013, travelled with friends
2  Thank Poetaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

Everything about this hotel is great. The location is just a few blocks away from The Strip with easy access to the freeway. The staff were all very friendly and accommodating. The place is stylish; the bar and restaurant area are modern but not stuffy. We had breakfast there and it was quite good and reasonable. The room was very large and quiet and the beds very comfy.The only complaint I have is that their pillows are square, which were pretty uncomfortable. Otherwise, it's a great place; I'll only be staying there from now on when I'm in town.

  • Stayed: April 2014, travelled with friends
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1  Thank roadie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

Hit and miss describes it well. While we came south for warmth, our room temp was stuck at 78. HVAC guy came 3 times but no luck. Staff said they would make a note for a new room the next night. They didn't. We got a new room 2nd day. TV didn't work. Charge for valet parking taken off at checkout altho we were told it had already been done. It's a nice property. Just verrry hit and miss and mostly miss on important stuff. Location is great, though.

  • Stayed: March 2014, travelled as a couple
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1  Thank katflanigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Nashville, responded to this reviewResponded 27 April 2014

Dear katflanigan,

Thank you for your recent feedback on your stay with us.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your stay with us particularly with the room condition and service level. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We deeply regret the poor experience and negative impressions you may have had.

I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

I just love the Indigo Hotel. The location could not be better. It is within walking distance of all the major attractions in one of the coolest of cool cities. The staff, including the breakfast staff, could not have been more helpful. Nothing is too much trouble. The rooms are airy, tastefully decorated and the bed is extremely comfortable. Nothing adverse to report. I loved it. I cannot comment on the spa or the swimming pool as we were too busy to use these - I came to Nashville for the music not to swim...

Room Tip: We were on the fourth floor so I cannot comment on other floors.
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  • Stayed: April 2014, travelled as a couple
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3  Thank Marion2188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

We consider this hotel was hit and miss. Not much consistency. The Aveda amenities were excellent as was the live Tues. night southern blues music in the bar. The evening bar staff were great. However the breakfast staff obviously would have rather been doing something else than serving us breakfast. Our room on the eighth floor was well decorated but very small. The granite type floor still had the old bank office feel, with just mats beside the bed. Very expensive for the inconsistencies evidenced.

Stayed: April 2014, travelled as a couple
2  Thank PA32pilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Nashville, responded to this reviewResponded 22 April 2014

Dear PA32pilot,

Thank you for taking the time to review our property. I appreciate your positive feedback about the bathroom amenities, bar staff and music entertainment. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It seems that we were not able to execute an exemplary hotel stay experience with regard to room accommodation. Please accept our sincere apologies for falling short of your expectations. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Stayed here for a night out for my friend's 30th birthday celebration. It was within walking distance to lots of great bars and restaurants. Had a great time at Tootsies!!! The room was clean and the bed was comfortable. Staff was friendly and helpful. The only complaint I had was the elevator and hallways smelled very musty. Overall nice hotel and I would stay here again.

  • Stayed: April 2014, travelled with friends
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1  Thank Diana Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Nashville

Address: 301 Union Street, Nashville, TN 37201-1401
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 159 Hotels in Nashville
Price Range: £155 - £465 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Nashville 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Centrally located in downtown business district, Printers Alley and 2nd Avenue- at the corner of 3rd Avenue and Union Street-close to all major attractions and entertainment venues. ... more   less 
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