I reserved a room here while I was in town for my best friend's wedding because it was inexpensive and the location was good. I reserved an upgraded room with 2 beds. I arrived at the hotel at 2:30pm and they would not let me in my room until 3:00pm, even though it was vacant and ready.
When I walked into the room at first I only saw one bed and then I saw that there was another bed attached at the bathroom. I assumed it was mine because the door was not locked, there were 2 beds and I reserved 2 beds. I stayed in the room with a friend for 2 nights before the front desk lady called and said that those were 2 different rooms and I was not suppose to be there. She then told me that she was going to charge me for the 2 rooms for the 2 nights even though it was their mistake. She even had the nerve to tell me that if I do not move my stuff out of the room before 10:30am that she would charge me for a third night. I thought this was crazy because she knew I was in the process of moving my things and she did not have another guest going in that room. When I asked to speak to the manager she told me that she would not be in for another 2 days (the day I was checking out). They also would not let me cancel my reservation because it was not 48 hours in advance. I figured since they did not reserve what I asked for they should let me cancel but she again said that I would have to talk to the manager, which made no sense because the manager wasn't going to be there until I was leaving.
I stayed in only one room with one bed for the next 2 nights. They did not stick another guest in the other room the entire time I was there nor did they clean the bathroom. Check out is before 11:00am and the manager was not getting in until 2:30pm, so I left my number for her to call me. She never did. I called the next day and she did not return my call. It has been 2 days since I left and I haven't recieved return phone call from them.
Friends of mine stayed in a real hotel for $50 a night by the airport and had a great time. I would never stay at this place again and I for sure would not recommend it to anyone. The staff is rude and they will try to charge you for every little thing.
- Official Description (provided by the hotel):
- Scarritt-Bennett Center is an urban education, conference and retreat center that offers affordable dorm-style rooms to both individuals and groups. We're just 2 miles from downtown Nashville, in the popular Midtown, Vandy, Music Row area. Ten acres of peaceful grounds and beautiful historic architecture - Walking distance of Vanderbilt, Music Row, area shops and restaurants - Ideal location just minutes from LP Field, Bridgestone Arena and downtown - 15 minutes from Nashville International airport - Complimentary parking - Friendly, welcoming staff. Rooms include wireless Internet access. The majority are singles with shared bath. Stay with us on your next trip to Nashville! ... more less