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“Great location. Great hotel. ”

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Holiday Inn Express Nashville Downtown
Ranked #42 of 155 Hotels in Nashville
GreenLeadersBronze level
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location. Great hotel. ”
Reviewed 23 June 2014 via mobile

Efficient staff. Free breakfast. Awesome location. I really enjoyed my stay at this hotel it was very clean. The staff treated me very well. It was a plus to have free hotel parking as well as the free breakfast in the morning!!! I hope to visit Nashville again and stay here again.

Stayed June 2014, travelled with friends
Helpful?
Thank Will M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 24 June 2014
Thank you for choosing the award winning Holiday Inn Express Nashville Downtown, and for taking the time out of your day to share your experience on TripAdvisor.

I am absolutely thrilled to read your positive remarks about our efficient staff, complimentary breakfast, and awesome location. I will make certain to pass along this information to my team on a job well done.

I look forward to welcoming you back to Nashville’s only award winning hotel in the near future.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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755 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
157 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 22 June 2014 via mobile

This hotel is walking distance to most things.
The pillows are great.
It had a good breakfast.
On the down side the parking is very expensive.
The internet was slow.
I would definitely stay here again though.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Cheriiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 23 June 2014
Thank you for choosing the award winning Holiday Inn Express Nashville Downtown, and taking the time to share your experience on TripAdvisor.

I was happy to read your appraisal of our centralized location next to everything that our Music City has to offer. We personally believe our picture-perfect downtown location, coupled with our product and service, is what truly makes our hotel an overnight destination.

I look forward to welcoming you back in the near future the next time your travels bring you back to our Music City.

Sincerely,

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2014

Hotel was approx 6 blocks from main drag though in walking distance. Convenience of free shuttle service to anywhere around Nashville. Breakfast was very satisfactory and aplenty. Free hot coffee available in lobby/dining area 24/7 and coffee making available in room as well. Newspapers free each day. Afternoon tea with biscuits available every day. Front desk service was terrific with hospitable customer service. . Free bottles of water at front desk available 24/7. Generous hotel in all its services compared to other hotels around Tennesee and Louisiana.

Room Tip: Rooms were spacious. We chose a basic room and that was sufficient. View was ok. Air con was great...
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Green Features: On board with hotel environmental services. Energy saving practices were maintained and overall standard was in place.
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 5Suesue5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 22 June 2014
Thank you for your kind words about your experience with us at the award winning Holiday Inn Express Nashville Downtown.

Feedback Iike yours is very encouraging for my team and I to read. We personally believe our hotel is in the perfect location for the leisure or business traveler visiting our Music City. In-line with this, we love to give our guests a taste of everything Nashville; that's why we have hors d'oeuvre in the lobby, complete with refreshments in the evening hours. On Friday/Saturday, we also have live entertainment to set the tone for a fun-filled Nashville weekend. I would also like to thank you for your kind appraisal of my team, facilities, service, and green practices.

We look forward to welcoming you back to Nashville in the near future for another amazing experience.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 15 June 2014

Extremely expensive for the class of hotel and the condition of the rooms. The building was not as clean as would have expected and the room I had was run-down. The bathroom looked as if it had last seen an update in the '60's.

Parking is $22 / day!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jakemister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 16 June 2014
Thank you for taking the time to provide us your feedback regarding your stay at the Holiday Inn Express Nashville Downtown.

We are very sorry that we failed to exceed your expectations during your recent stay with us. We take guest feedback as an opportunity to continually improve our product and service, and readily welcome both positive and constructive comments alike. With respect to the condition of our hotel and rooms, I would appreciate some additional specific feedback from you so I can investigate this further. If you could please reach out to me at 615-244-0150, and I will be happy to speak to you about your visit.

I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans ever bring to the city of Nashville.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 June 2014

The hotel is within walking distance of Music row, clubs and convention center. Having stayed in other Holiday Inn Express's it would rank less on customer service side and building upkeep. Seemed they were constantly running carpet drying fans in hallways, had mold smell, humidity in area was real high when visited. Talk between employees at front desk was not professional while people were in lobby. police always seemed to be in building looking for or running someone off. Of course if you go a block the opposite direction from music row it gets a little rough. price was okay for location. we booked late for convention,

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 55857John_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 15 June 2014
Thank you for your candid review about your experience with us at the Holiday Inn Express Nashville Downtown.

Judging from your review I am regretful that your experience was not as pleasant in comparison to other Holiday Inn Express hotels. Our award winning Holiday Inn Express is considered an “anomaly” in contrast to other HIE hotels in that we are the largest Express in the country. While I would like to thank you for commenting on our centralized location in downtown Nashville; your other comments are alarming because they are not congruent with the vast majority of reviews that we have received. If possible, can you please reach out to me at 615-244-0150. I would like to research these issues that you mentioned so I can pinpoint exactly where the breakdown in service occurred.

Thank you once again for your time, business, and opportunity to respond to your review.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, New Mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

Up to Date and ready to go with the Nashville theme. I loved the decor and was very impressed with the customer service, got to say Holiday Inn is living up to its expectations with this site. Breakfast was great and very filling and check in was a breeze.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bradshere81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 13 June 2014
Thank you for posting such a wonderful review of your experience with us at the award winning Holiday Inn Express Nashville Downtown.

It is with great pleasure that we warmly welcome, meet, and exceed our guests expectations on a daily basis. Our service team works exceptionally hard to provide the type of service that fits the Holiday Inn Express brand name. I shall certainly extend your great comments to our entire hotel team for a job well done. It is very pleasing to read that our efforts to ensure a wonderful stay are so warmly acknowledged.

Once again, thank you for your comments and for choosing to spend your time with us.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ROSEMOUNT
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

The hotel was very clean. The staff was very friendly, they went out of their way to make sure we had everything we needed. It is located within walking distance of everything we wanted to see. We will stay here again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KLVAMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 13 June 2014
Thank you for taking the time out of your day to provide us a review of your experience at the award winning Holiday Inn Express Nashville Downtown. It is with great pleasure that we exceed our guests expectations on a daily basis to garner such warm reviews from guests like yourself.

Its absolutely wonderful for my team to read your review; as our main goal is to provide every guest with superior guest service and accommodations just like you described. In-line with this, I would like to thank you for mentioning your location. I personally believe that our picture-perfect downtown Nashville location is second to none. We are within a stone’s throw away from everything that our Music City has to offer.

On behalf of my team, thank you again for your time and we look forward to seeing you again.

Sincerely,

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Nashville Downtown

Property: Holiday Inn Express Nashville Downtown
Address: 920 Broadway, Nashville, TN 37203-3807
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Nashville
#34 Romantic Hotel in Nashville
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Holiday Inn Express Nashville Downtown 2.5*
Number of rooms: 287
Official Description (provided by the hotel):
Welcome to the award winning Holiday Inn Express Nashville Downtown! Whether traveling for business or leisure, rest assured that you have made the finest choice in the award winning Holiday Inn Express Nashville Downtown. We are the largest hotel within the InterContinental Hotels Group portfolio boasting 287 guestrooms complete with over 10,000 sq feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings, and receptions. The Holiday Inn Express Nashville Downtown is perfectly situated in downtown Nashville within a stone's throw of Bridgestone Arena, Nashville Convention Center, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, LP Field, and the vibrate downtown Entertainment District. Our guests can enjoy amenities such as complimentary Wi-Fi access, complimentary Express Start breakfast each morning, and a seasonal outdoor pool. On Friday and Saturday we have hors d'oeuvre in the lobby, complete with refreshments in the evening hours featuring live entertainment from one of Nashville's rising musical talents to set the tone for a fun-filled Nashville weekend. Start planning your Nashville Experience today! ... more   less 
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Also Known As:
Holiday Inn Express Nashville Downtown Hotel Nashville

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