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“Great Location!” 4 of 5 bubbles
Review of Holiday Inn Express Nashville Downtown

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Holiday Inn Express Nashville Downtown
Ranked #43 of 154 Hotels in Nashville
GreenLeadersBronze level
Cumming, Georgia
Level Contributor
78 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Location!”
4 of 5 bubbles Reviewed 19 August 2014

We stayed here for one night while on a Bachelorette weekend for a friend (who knew that Nashville was THE place for bachelorette weekends...). The hotel is located within minutes of all the restaurants and attractions. There is also a shuttle service available but when we inquired about it was going to be over 30 minutes before it got back to the hotel (and did not run on Sunday). However taxis are very reasonable and most things are location within a 10 minute drive. There was a extensive continental breakfast in the morning and it was very good. Parking was extra and seemed expensive (especially given the cost of the room) but was clearly stated when we booked so was not a surprise. Our rooms were clean and perfect for what we needed with plenty of fluffy pillow and a very comfortable mattress. The lobby is very nice but the hallways and elevators seemed a little tired (and the hallways were very humid and warm). On the down side there is no bar or restaurant in this hotel and the pool is small and was very crowded. We did get there a little early and had to wait until about an hour after the posted check-in time and even with reservations we could not get rooms that were next to each other.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 20 August 2014
Thank you for your time in posting a review of your bachelorette party experience at the award winning Holiday Inn Express Nashville Downtown on TripAdvisor.

Yes, Nashville is the #1 destination for bachelorette parties in the country. Our particular hotel property is situated on the corner of 10th Ave and Broadway; an ideal location that is only a few minute walk to the Broadway attractions, bars, restaurants, and just about anything in downtown Nashville’s vibrant entertainment district. Your recommendation towards our hotel, especially on TripAdvisor with your 4 star review, is motivation for us to continue to deliver the absolute best for our guests who travel to our Music City for a true Nashville Experience.

We certainly hope to be of service to you again in the very near future. Cheers!

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
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English first
Parma, Ohio
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

I stayed for a weekend and had a wonderful time. The staff was extremely friendly and helpful. The room was beautiful and clean. My TV remote didn't work, and someone came up-literally in 5 minutes-to put in new batteries. The hotel cannot be more perfectly located. We shopped and bar-hopped down Broadway and it is easily walkable. The breakfast was superb: eggs (which I don't eat anyway but looked watery-the only bad thing I saw), biscuits & gravy, muffins and bagels, yogurt, juice, pancakes - you name it. Plus lots of good coffee, which was essential. The beds and pillows were fluffy and comfortable. Do be at breakfast well before 10, because they do start shutting down promptly. But there are cookies and refreshing fruited water in the afternoon which was a nice surprise. The shower water pressure was good. I understand parking was an extra fee, which I have an issue with, considering how much the room cost, but since it was downtown I am sure that is par for the course. I did not have time for the pool. I saw that it was quite crowded-bring your own beach towel! Otherwise-enjoy....this place was very nice.

Room Tip: The elevators are busy so if you can walk stairs, choose a lower room. Otherwise, have a little pat...
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  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank JenniferD44133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 19 August 2014
Thank you for your kind remarks about our hotel, staff, cleanliness, and convenient downtown location.

I am very pleased to read that you thoroughly enjoyed your stay and would recommend our hotel to others. Our team makes every effort possible to deliver upon the high standards that we set for ourselves, while also remaining welcoming and personable to our guests. For all of this and more we sincerely thank you.

Along with my team, we look forward in welcoming you back in the near future to the award winning Holiday Inn Express Nashville Downtown for another great experience.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

Everything about our stay in this hotel was amazing and wonderful. We stayed in a guest room but the quality was first class. Two beds, big room, clean, bright, fantastic air conditioning, fantastic tea and coffee maker and that makes a huge difference to your stay as a coffee or tea when you come back to the room is so what you want while relaxing watching the tv before you get ready to go out and about again. The bathroom was a joy, bath and shower and I do love to relax in a bath. It was my birthday while we were there and I put all my cards up in our room, on our return to the room our maid had left me a birthday message, how wonderful that was. The breakfast was fabulous and you eat as much or as little as you want. You can also have a tea, coffee at any time during the day and night as well. The hotel had a swimming pool and although we did not use it we could see the pool from our room and it was great to see people enjoying the pool at the end of a very hot day. The staff were all first class, from the welcome to the good bye and every day in between. They helped arrange taxis, the courtesy bus and any other enquiry we had. They smiled, laughed and wished me happy birthday on my special day. We loved the gift shop attached to the hotel that was run by a lovely family and we used it every night for a snack to take back to the room, and gifts to take home, special thanks to the shop and family. NASHVILLE was amazing, from Vince Gill to all the bars and fantastic music. It was the holiday dream come true and we cannot wait to go back. The shopping malls in and around Nashville are amazing and all the people we met in shops, bars were great. A wonderful hotel in every way, a wonderful holiday in every way. Thank you Nashville.

Room Tip: Our room was a normal standard guest room, but it was fantastic in every way.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 16 August 2014
Happy Belated Birthday from the award winning Holiday Inn Express Nashville Downtown!

My team and I would like to sincerely thank you for you time, business, and very detailed review of your experience. It is absolutely wonderful for my team to read your review; as our main goal is to provide every guest with superior guest service and accommodations like you described. Our hospitality team has a genuine care of the work they do. From a warm welcoming arrival, to a superior clean guestroom, to a hearty breakfast, to a sincere thank you upon departure. I am fortunate everyday to work with such talented individuals, as well as amazing guests like yourself. Thank you again for continuing to motive us more.

We certainly look forward to welcoming you back to the Holiday Inn Express Nashville Downtown in the very near future for another great stay!

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raymore, Missouri, United States
1 review
1 of 5 bubbles Reviewed 14 August 2014

The lobby was nice and the people friendly during check-in. Got on a hot elevator that led out into a filthy hallway. Nothing like standing at one end of the hall and seeing all the spots and filth you are heading into. Opened the door to the room and it actually smelled nice. I thought, "Ok, this might not be so bad." Started unpacking and pulled the nightstand out to find an outlet, I did, but it wasn't even attached to the wall. Looking around I found mold in the bathroom, holes in the drapes, stains on the carpet, thick dust on the headboard and dirt covering a vent in the bathroom. All I can say is STAY AWAY from this one.

  • Stayed August 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Barb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 19 August 2014
On behalf of my team at the award winning Holiday Inn Express Nashville Downtown I would like to sincerely thank you for your time, business, and constructive review of your experience with us.

After reading your review, it is indeed regrettable that you were left to feel disappointed in your stay. I am terribly sorry that we apparently did not meet or exceed your expectations. In researching this issue, I do not see any record of this guests concerns in our daily reports. While this is no excuse for this, if you are ever unhappy about your stay please ask for a manager. We have a Manager on Duty 24/7 to assist with any guest needs no matter how trivial. I will make certain to pass along your feedback to the respective department heads so they can take immediate corrective action with the staff. With that said, and I would like to reiterate to the TripAdvisor community that if you are ever unhappy about your experience please let a manager know. Unforeseen oversights and mishaps, while unfortunate, sometimes occur, but it is our job to correct the issue and make a great recovery.

Please let us know if we can assist you further.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level Contributor
158 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed 14 August 2014

The hotel was as everybody says, well located, a bit expensive, well appointed etc. BUT at 3 am an alarm went off. Andcontinued... Nobody came to tell us what to do and we were on the 5th floor. We, with others, got dressed and tried to go downthe stairs onour wing, but the door wouldn't open. We went to the other side of the hotel and met other panicked clients wondering what was going on. We all went into the street, still nobody from the hotel to tell us what to do, and then two large fire engines turned up. We stayed in the street for about 30 minutes (for once it wasn't raining), and then the firmen said we could go back which we duly did. Still nobody from the hotel, no captain in the ship.! We all went back to bed, to be woken an hour later by the same alarm. At this point we were pretty sure that there was a fault, but however, redressed and re went downstairs. The alarm stopped. STILL nobody from the hotel to tell us what to do. So we wearily went back to bed and hoped for the best. Next morning, when we asked, we were told it was a 'prank'. I know these things can happen, but would honestly have expected some sort of apology, written or otherwise, or even a token for a free night sometime. But nothing???? Great shame, especially for the prices charged where one would expect at least a night watchman. I dread to think what may have happened if it had really been a fire.....sorry Holiday Inn, you can do better!!!!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank IsobellaParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 21 August 2014
Thank you for taking the time out of your day in providing us a review of your experience at the Holiday Inn Express Nashville Downtown. We appreciate all feedback as an opportunity to continually improve our product/service, and we readily welcome both positive and constructive feedback alike.

I am terribly sorry about the mishap with our fire alarm. Unfortunately, we can’t always anticipate when our fire alarm will go off; but we are fortunate to know that it was a false alarm and not a real emergency. With that said, I can certainly appreciate what an inconvenience this was with your stay.

Once again, thank you for your time, business and for your candid review of your experience with us.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warren, Rhode Island
1 review
5 of 5 bubbles Reviewed 10 August 2014

My husband and i loved our trip to nashville! The hotel was beautiful and staff was helpful and very nice. Location was great. Outdoor pool nice. The breakfast was fantastic! Also loved how the hotel texted you after check with info about the free shuttle. Felt personalized as well.
Mr/Mrs Sadlier aug 2014

Room Tip: Ask for renovated room
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank estimate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 11 August 2014
Thank you for posting such a wonderful review of your experience with us at the award winning Holiday Inn Express Nashville Downtown.

Our reputation is built on outstanding guest service, coupled with our location in the most ideal corner of downtown Nashville on Broadway and 10th Avenue. Your appraisal of our prompt service, outdoor pool, and fantastic breakfast really hit home for my team. It truly brings us great joy that you had a pleasant experience while staying with us, and that you would recommend our hotel property for others. I would also like to thank you for mentioning our text engagement platform that we have with our guests. A simple text is all you need to send, and it is directly tied into our front desk computer for a quick response. We like to make things incredibly convenient and comfortable so you can enjoy our beautiful city.

Next time your travels bring you back to Nashville I hope we will have another opportunity to exceed your expectations once again.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hershey, PA
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

I am an IGH Platinum member and regularly stay in Holiday Inn Hotels. This is one of the best. At check-in, the staff was friendly and helpful. The exercise room was large with a variety of equipment. The bed was quite comfortable and the room had good temperature control. I slept quite well with no outside noise. The bathroom was well stocked. I like staying at HI Express because of the breakfast. This hotel offered the widest variety of breakfast food that I have found. It had a very large breakfast area which was spread out with ample seating. It is located on Broadway, just blocks from restaurants, night clubs, museums, the Bridgestone Arena and other attractions. They offer a free shuttle around town which we took advantage of on a number of occasions. Overall, it is a very clean hotel, a number of amenities and a friendly & helpful staff.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ronelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 9 August 2014
Wow! What a review!!

On behalf of my team at the award winning Holiday Inn Express Nashville Downtown, I would like to take this opportunity to sincerely thank you for your time, business, review, and loyalty towards our brand by being a IHG Rewards Club Platinum member with InterContinental Hotels Group. I am humbled to read your 5 star review on TripAdvisor. Thank you for taking notice of the friendliness and hospitality of our service team. Our ultimate goal is to provide exceptional guest service that coincides with the Holiday Inn Express brand family. Your comments truly hit home for my owners, management, and team; and I will make certain to pass along your appraisal to my team that turned your stay into a success.

We certainly look forward to welcoming you back in the near future for another great experience.

Sincerely,

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Nashville Downtown

Property: Holiday Inn Express Nashville Downtown
Address: 920 Broadway, Nashville, TN 37203-3807
Phone Number:
Region: United States > Tennessee > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Nashville
#34 Romantic Hotel in Nashville
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Holiday Inn Express Nashville Downtown 2.5*
Number of rooms: 287
Official Description (provided by the hotel):
Welcome to the award winning Holiday Inn Express Nashville Downtown! Whether traveling for business or leisure, rest assured that you have made the finest choice in the award winning Holiday Inn Express Nashville Downtown. We are the largest hotel within the InterContinental Hotels Group portfolio boasting 287 guestrooms complete with over 10,000 sq feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings, and receptions. The Holiday Inn Express Nashville Downtown is perfectly situated in downtown Nashville within a stone's throw of Bridgestone Arena, Nashville Convention Center, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, LP Field, and the vibrate downtown Entertainment District. Our guests can enjoy amenities such as complimentary Wi-Fi access, complimentary Express Start breakfast each morning, and a seasonal outdoor pool. On Friday and Saturday we have hors d'oeuvre in the lobby, complete with refreshments in the evening hours featuring live entertainment from one of Nashville's rising musical talents to set the tone for a fun-filled Nashville weekend. Start planning your Nashville Experience today! ... more   less 
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Also Known As:
Holiday Inn Express Nashville Downtown Hotel Nashville

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