Okay. It was late at night, about 9:00 p.m. and I had one horrendous sweet tooth going on. I went down to the front desk and they were out of ice cream. Ready for this?? They sent an employee down to 2 stores just to find me Chunky Munkey Ice Cream and a bag of twizzlers. Can you imagine that??? THAT IS CUSTOMER SERVICE!!
What else? There was mouthwash and little cups in the public bathrooms off the breakfast area. Every employee at the place asked us if we had evrything we needed...and we did, always. I stay at alot of hotels. Some four star, and on accassion even five-star. None of them offer the customer service this place does. They open doors for guests. They respond immediately to any request. They fix anything that is broken, RIGHT NOW. OUr television lost it's sound from the afternoon storm and they were Johnny-On-The-Spot to get it fixed.
Best of all was the warm baked chocolate chip cookies they offer around 6:30 p.m. every evening. Even on the evenings I forgot, they new I wanted cookies and called our room to let us know they had pulled 2 cookies off the tray for each of our room guests. They remembered I wanted cookies even when I forgot that I wanted them. WOW
The beds are comfy, comfy. Never woke up with any aches and pains, and I bicycled 20 miles a day,three of the days I stayed there.
If you are still looking for a hotel, just stop right now, give them a call, and book your room. I promise that you will not regret any dollar you spent at this hotel. You will leave having gotten the full worth of every buck. PROMISE!!
- Official Description (provided by the hotel):
- TownePlace Suites by Marriott® is an extended-stay hotel where you can balance work and life as you like with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high speed Internet access. ... more less
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