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“Busy but extremely efficient” 5 of 5 bubbles
Review of TownePlace Suites Nashville Airport

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TownePlace Suites Nashville Airport
Ranked #29 of 154 Hotels in Nashville
Certificate of Excellence
Aylesbury, United Kingdom
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Busy but extremely efficient”
5 of 5 bubbles Reviewed 23 July 2013

The reception was extremely welcoming and although we arrived early there was no problem assigning a room.Full of information and assistance before we set out to visit the area.
You will need a car, it is $25.00 cab fare to either the Opry or Lower Broadway. We were told to take the Shuttle to airport and catch a bus into the city, the fare is only $1.50, be aware the bus only operates hourly from the airport, so check your schedule otherwise it is a long wait.
Breakfast offered a great variety and also the opportunity to sit outside, heat permitting.
The seating area can be noisy at night with smokers so be sure to allocate a room out of this vicinity, some people are not very considerate at 2 or 3 in the morning when they return from downtown.
Rooms are well appointed and are suitable for a longer stay. Excellent accommodation but it is at least 9 miles away from the action.

Room Tip: Poor location for Downtown, excellent location for airport.room should be away from front entrance v...
See more room tips
  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kaf51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 15 September 2013
Hello and thank you staying at the TownePlace Suites Marriott hotel.
I want to thank you for your very kind rating of our “home away from home” we have created here in Nashville Tennessee. Guest like you who take the time to spread the word about our enjoyable establishment help us grow to be number one in Nashville. We want everyone to know that if great service is what you’re looking for then this Marriott hotel is the place to visit. So once again thank you for your kind words and we hope to see you the next time you travel through the Music City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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423 reviews from our community

Traveller rating
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    28
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    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
  • Any
English first
South Ogden, Utah, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2013

If you reserve more than two weeks in advanced, the price is significantly lower. The hotel was built in 2012 so it's fairly new. The staff is super nice (one night they baked cookies and left them out for the hotel guests to help themselves.. and I might add, they were delicious!) and they call you everyday to see if there is anything that they can do to make your stay more comfortable. The service is 5-star. The rooms are very clean and the suite we had had an oven, fridge, and microwave, plus a dishwasher! The breakfast didn't have many options, but it satisfied. I loved my time there. Next time I go to Nashville, I WILL be staying there.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BetsyAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 11 July 2013
Hello,
A five star review is never taken lightly! We want you to feel that “Home Away from Home” feeling when staying with us and even feel as if you are staying with family. So from the phone calls to the freshly baked cookies, we make every step count.
We all train and work hard to insure the highest quality of service and I’m glad you felt nothing less than that. Thank you for taking the time to write a great comment and score us so generously, we hope to see you again at the TownePlace Suites Nashville Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 8 July 2013

This was our first time to stay at this hotel and it was excellent in every way. I was completely satisfied with all aspects of the stay from the check-in/check-out process, friendliness of staff, cleanliness, etc. This hotel is definitely one that we will return back to. I highly recommend it!

Room Tip: We had a room on the first level and it was great for easy access to the pool area.
See more room tips
  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AvaTennessee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 11 July 2013
Hello,
A five star review is never taken lightly! I am so glad our first impression was a 5 star impression. We all train and work hard to insure the highest quality of service and I’m glad you felt nothing less than that. Thank you for taking the time to write a great comment and score us so generously, we hope to see you again at the TownePlace Suites Nashville Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amelia Island, Florida
2 reviews
5 of 5 bubbles Reviewed 8 July 2013

We stayed at this property in late January and were so pleased with the staff, their service and the property!! It is a new beautiful Marriott property, and the staff is fabulous! A big thank you to Manager Leah, Casey, Nesey, Alita, Joslyn, Chelsea, Michele, Tavaris, Robert, Holly & the entire staff. Casey met us in lobby and insisted on carrying our luggage to our room. Then staff brought us a welcome package.....candy, bottled water, etc! What service! Wow!! The rooms are large & fabulous! Great place for extended stay!(We didn't want to leave and plan on returning!) Beds are very comfortable. Full kitchen has granite and stainless appliances!! Cleaning staff is super. Rooms were immaculate every day!

The staff can't do enough for you.. It was like Ritz Carlton service! We loved the indoor pool. Location is very close to airport and convenient to everything else. Front desk has yummy fresh baked cookies every night & will deliver them if needed!! Michelle had Robert bring us some to the pool one night. Every day we continued to be impressed . The staff continually asks, "What can we do for you?" Leah is a great manager & employees are happy working here!! You will be happy, too! Go ahead and plan a trip to Nashville & stay here! If you have never visited, Nashville is a spectacular city.
Todd & Lynda 1/26-1/29/13

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 11 July 2013
Hello,
Let me start by saying it means the world to all of us here at the TownePlace Suites that you would take the time to write about your stay back in January! Not only did you remember names but you elaborated about your stay for the world to see. I want you to know that Trip Advisor can make or break businesses and for you to go the extra mile the way you did for us is amazing. You compared our service to Ritz Carlton and Leah Blackmore (GM) stated that this has always been a goal of hers, so at our employee meeting she read your comment to the team and insured everyone that we have it in us to “Be the Best”. Thank you again for writing about your stay and we hope to see you again here at the Towneplace Suites Nashville Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 July 2013

Family trip for Nashville 4th of July celebration/sight seeing. Attentive staff,awesome room and healthy breakfast choices highlights of our stay.

Staff- Courteous,helpful and kind.
Room- Very pleasant 2 room suite.Very comfy beds,lots of space.
Breakfast - Yogurt,fruit,cereal,etc. Waffles were also a choice.
Pool- sparkling clean and refreshing!

Wonderful initial experience. We will definitely recommend this property to our family and friends!

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travelbear1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 11 July 2013
Hello,
Thank you for taking the time to list the great qualities of our hotel. We are so happy to hear that you had a great stay with us here at the Towneplece Suites Marriott. We hope to become your “Home Away from Home” when traveling to Nashville in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 July 2013

This hotel is adorable, clean, well priced, well located and one of the best deals that I've run across in a long, long time. The King Suites are HUGE with all of the amenities and comforts that you could need (flat screen tv, plenty of outlets, fridge, microwave, dishes, toaster, etc, etc, etc!). They also had a great FREE continental breakfast (waffle maker!) and tasty coffee (this isn't important to ALL, but it's VERY important to some of us). Free USA today is a nice touch. I plan to seek out TownePlace Suites before any other hotels from now on.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yaziyaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 11 July 2013
Hello,
I loved reading your feedback about our property. You mentioned almost everything we have to offer for our guest and then spoke about how much you enjoyed it all. We could not be happier! I took the time to read your comment out loud, and everyone rejoiced. We hope to see you again here at the TownePlace Suites Nashville Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plainview, Texas
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 July 2013

I wish I could have stayed here all 4 nights! This hotel really rocks~ from the moment you walk in. We were greeted with Nashville charm and the cleanliness of the hotel is noticed upon entry. I must give a high five to Chelsea and the lady who greeted me with a birthday hug (and hers was 3 days away. I'm sorry I don't remember her name). The king studio room was super clean and well decorated. It is a bit tight if you have more than 2 people staying there and we had 3 adults. We stayed one night and moved on, but I am still giving them a 5 star! We could have moved to a larger room which they offered, but those rooms only have queen beds. We moved up the street, but did not get near the quality or superior customer service that we received. here. Breakfast was standard waffles and such, but there are ways to make them better. Just think outside the box and add stuff. One note: This hotel is in flight path of the airport, but not really noticeable unless you are outside in which seeing the bottom of the plane and feeling the power was pretty awesome!

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hagensmom70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review, 11 July 2013
Hello,
I enjoyed reading your comment, Michelle and I (Chelsea) were thrilled that you would take the time to mention your experience with us. We want each guest to leave with a “home away from home” experience. This means first impressions are crucial for our Marriott property.
The housekeeping staff is proud to hear all their hard work pays off when guest such as you notice the cleanliness first thing. Thank you for all your nice words and we hope to see you again at the TownePlace suites Nashville Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Nashville Airport

Property: TownePlace Suites Nashville Airport
Address: 2700 Elm Hill Pike, Nashville, TN 37214-3110
Region: United States > Tennessee > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 154 Hotels in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Nashville Airport 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
TownePlace Suites by Marriott® is an extended-stay hotel where you can balance work and life as you like with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high speed Internet access. ... more   less 
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