I have stayed at quite a few hotels by now, and my stay at the Extended Stay in Nashville was the only time I have not been satisfied.
During the first night, there was a lot of noise from the street, since my room was on the street side of the hotel. I asked at the reception to be moved to a room further away from the street, and was told to come back later every time. The staff did not show any initiative to find another room for me. It would have been ok if they'd told me immediately that another room would probably not become available. Then I could have decided to stay anyway, or move out. But as it was, I tried to move to a different room for a few days, and then moved out anyway.
What I am most dissatisfied about, is that I was only told that the nightly rate would increase for a shorter stay after I had moved out. This was because the only staff member present when I moved out was a trainee who did not know about basic things. Not her fault, but the hotel management should not have left the hotel in the hands of a trainee by herself.
Some smaller issues:
* Breakfast is extremely minimal, and there is no room to eat it.
* Communication via email is very slow, and my reservation was not confirmed even though I asked for that a few times.
On the plus side, the extended stay is one of the cheapest hotels around Vanderbilt University, so that can be a reason to stay there. Though in my case I ended up quite a bit more than I expected.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Extended Stay, Travel Republic (UK), Priceline, Expedia, Booking.com, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Extended Stay America - Nashville - Vanderbilt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stayamerica Nashville - Vanderbilt Hotel Nashville
- Extended Stay America Nashville
- Extended Stay Nashville
- Nashville Extended Stay