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“Can't fault it”

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The Capitol Hotel Downtown Nashville
Ranked #43 of 155 Hotels in Nashville
Lancashire
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Can't fault it”
Reviewed 19 May 2014

After staying previous years at Best Western Music Row, we decided to opt for Best Western Downtown Convention Centre to be closer to Downtown. I contacted them 2 weeks prior to our trip with a couple of requests if possible. Upon arrival we were greeted warmly, helped in with luggage, and both our requests were met. Room was great, beds really comfy, plenty hot water, toiletries,towels, everything was perfect. The Hotel was undergoing renovation, and yes some scaffolding was in place, and during the day this work was being carried out, but no way did it interfere or become a nuisance, and the workmen kept dirsruption to a minimum.We were in room 525 top floor,and there is a balcony which runs all around, so you can walk around this, enjoying views. Now they couldn't do this at the Sheraton next door. Breakfast is on level 2 and the staff are brilliant. Must mention Tye who was a ray of sunshine every morning.Plenty of choice for breakfast. Rooms cleaned daily, though some days we didnt need this, but fresh towels were left at the door. All the staff were very helpful. Handy for buses and Downtown, which takes less than 10 mins.Sure it will be great when all renovations are done, but we joked about this as we had lovely yellow buntings all around. Thankyou to all the staff for the great welcome and hospitality. We hope to stay with you again.Mr & Mrs Needham England. ps extractor in bathroom is bit noisy,but we got used to that.

Room Tip: Rooms overlooking courtyard we asked for as we thought this might be quieter, and this is what we go...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bellestarr10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Buenos Tardes,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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820 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2014

overpriced, awful conditions. The hotel was under construction and should have been closed, but they still charged full price. ALL STAFF was amazing, they need to all go work for a better hotel. I go to NAshville annually and will never stay here again

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank 188cherisef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Aloha,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.! We apologize that your stay was less than satisfactory, but we would like to make it right so we are looking forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Nashville hotels

Trenton, United States
1 review
Reviewed 19 May 2014

The rooms themselves were nice but the exterior is under construction at the time we stayed and the construction was loud and disturbing, the exterior appearance was displeasing. The continental breakfast was good but the area it is located was very small. The fitness room also was very small. The staff was cordial but not over friendly. We have stayed at nicer places but the for cost it was a good place to stay in downtown Nashville.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sarah V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Aloha,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, United States
1 review
Reviewed 17 May 2014

Upon arrival, I was told that my room had been given away. While the guest representative was joking, this is not funny after hours of driving. Then, later on, after requesting a toothbrush and being told by the same representative that we could not have them because "we might use them," she then had someone look for them but we were sent on our way with no toothbrush and no apology because "they were out." Lastly, when arriving back from the comedy performance that we were in town for, we went to turn back our sheets for the first time and they were covered in hair (I will not specify which type). We tried to turn back the sheets on the other bed to see if they were clean, as we just wanted to go to sleep and thought we could address the issue in the morning. We experienced the same issue as we did with the other bed, but there were also light, dingy yellow stains. So, we had to call the front desk and request sheets. The sheets were brought up to us but no one offered to put them on. While I realize this is not a full service hotel, it would have been nice to see someone take some initiative to try to ensure we felt as though they cared about the less than satisfactory visit we were experiencing. I would like to add that the beds are extremely comfortable (once we had clean sheets on them) and that Ronan was very polite at check out.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Aloha,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Michigan
Level 6 Contributor
467 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 16 May 2014

stayed here due to last minute trip--lowest price in downtown. rooms have been renovated, but rest of hotel is under renovation, so need ot deal with the construction---which was not too bad to deal with. staff is helpful and friendly. Location is easy walk to Broadway and Printers alley.

Room Tip: try to get one away from most active construction
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steve r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Aloha,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 5 Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 May 2014 via mobile

As soon as I walked into the hotel I heard the staff laughing, always a good sign. ALL the staff were amazing, helpful and friendly. The hotel was clean and the room was big. Its set in a great location within walking distance of Broadway. The only inconvenience was drunks outside at 3am one night, but if you call the front desk they will even go and sort that out. Plus if you forget anything toothpaste, a toothbrush, a razor - they will provide that for free. Thank you Best Western

Stayed May 2014, travelled with friends
Helpful?
2 Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Aloha,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnson City, Tennessee
Level 6 Contributor
124 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 May 2014

This hotel is in a great location in downtown Nashville, walking distance to everything. However, it, and the Sheraton next door have renovations going on, and getting to the hotel to park is not easy. Also, you have to circumnavigate the entire block at times to get in (if you're coming up Union St). Despite this, the room was nice, clean, and we weren't bothered by the noise. The staff is very helpful,providing extra supplies that we had forgotten and offering us bottled water when we came in from a long walk.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GAGirl2216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, 22 May 2014
Aloha,

Thank you for giving us a review during our renovation process. We provide ourselves with exceptional service and would like to invite you back when the Bistro and renovations are complete. Please contact me directly with your future travel plans and thanks again for your feedback.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Capitol Hotel Downtown Nashville

Property: The Capitol Hotel Downtown Nashville
Address: 711 Union St, Nashville, TN 37219-1707
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #43 of 155 Hotels in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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