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“Deb's Review”

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Home2 Suites by Hilton Nashville Vanderbilt
Ranked #16 of 154 Hotels in Nashville
Certificate of Excellence
Waunakee, United States
1 review
“Deb's Review”
Reviewed 13 December 2013

I appreciated the attentiveness of the staff, the overall cleanliness of the hotel and the bed was extremely comfortable. I loved the high quality soap and shampoo that was furnished as well as the internet access in the room. The front desk staff was friendly and helpful. The morning shuttle driver was great. The evening shuttle drivers did not seem to know much about the area it would have been nice if they could have made dining/event suggestions.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Debra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 30 December 2013
Dear Debra P,
Thank you for taking the time to write a review on tripadvisor.com! I will be sure to share your positive comments with the staff. I will also let our shuttle manager know of your comments on the PM shuttle drivers and their lack of knowledge. We appreciate your feeback and we look forward to seeing you again on your next trip to Nashville. Have a Happy New Year!

Sincerely,
Merrily Bell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Atlanta, United States
1 review
Reviewed 12 December 2013

The hotel is nice and the staff was very helpful. It's well located and represents a good value for the area The downtown shuttle offers a good option and many restaurants/bars are within easy walking distance. The only negative is the cost of parking.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 30 December 2013
Dear Rick W,
Thank you for your review of our hotel on tripadvisor! I am glad you enjoyed your time here in Music City! I am sorry about the parking charge; but that is common for hotels in this neighborhood since parking is limited. Next time you want to stay with us be sure to check out our parking package, which includes parking at a discount. Thank you again for taking the time to write a review and we hope to see you again on your next trip to Nashville. Have a Happy New Year!

Sincerely,
Merrily Bell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naperville, United States
1 review
Reviewed 6 December 2013

Provided only a small patch of grass behind the hotel and next to the dumpster for pets. Otherwise you needed to walk the city streets to find a place for them. Charged a $75.00 pet fee for not really providing anything. Expensive and not worth it.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Jane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 17 December 2013
Dear Jane O,
Thank you for taking the time to write a review on tripadvisor. I am sorry that you did not find our hotel to be pet friendly enough. We are the only Hilton brand that is designated as Pet Friendly brandwide. Some, if not most Hilton brands do not accept pets at all. That is why we have the patch of yard in the middle of the city; its the pet walking area so you dont have to walk the city streets. The pet fee is required to cover the cost of cleaning the rooms (i.e. removing pet hair and odor). We do offer a pet package that waives the pet fee, and includes a water dish and treats for your pet. On your next trip to Nashville with your four legged friend, please be on the look out for that offer. Thank you again for the review and we hope to see you on your next trip to Nashville! Have a happy Holiday Season!!

Sincerely,
Merrily Bell
General Manager
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Olympia, Washington
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 December 2013 via mobile

When we planned a business trip to Nashville more than four months ago, as always, we only looked at Hilton properties and when we saw the Home2 we decided to give it a try since we have stayed at all the other Hilton property options. What we got when we arrived was a surprise to say the least.

Cons:

The standard rooms are very small and laid out more like college dorms rather than a typical Hilton property.

The bed seemed very small (a view confirmed by two other guests).

The beds were much lower quality than we are use to from Hilton and MUCH harder.

On the bed under the covers on the sheet in one of our two rooms we found much to our disgust a pubic hair!!!

The only liquid soaps were on the wall of the shower and included shampoo and shower gel. No conditioner or body lotion (both of which are included in every other Hilton property we have visited.

As a Hilton Diamond member I asked the staff if I could get a free upgrade to a little larger room and was told it would cost and extra $60 per night (normally complimentary for a Diamond member). I decided to pay for the upgrade and the first thing I saw in the new larger two room suite was dried spit on the wall of the bedroom.

The breakfast is described as having more than 100 combination possibilities and I have honestly had a better selection at a Comfort Inn. There were two "hot" selections; cold sausage biscuits (that were cold and required heating in a microwave) and waffles.

Pros:

Close to our trade show

Free parking? (I think but will find out at the end of our stay)

Refrigerator, microwave and dishwasher in all rooms.

If you are a Hilton property fan, don't choose this one it will likely disappoint.


Stayed December 2013, travelled on business
Helpful?
1 Thank EK1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 17 December 2013
Dear EK1967,
Thank you for taking the time to write a thorough review of our Home2 Suites on tripadvisor. I wanted to personally apologize for your experience; specifically the sheets and walls. We obviously missed these items and I have brought them to the attention of our Housekeeping department so that we can address appropriately. In regards to the design of the Home2 suites, choice of mattress and breakfast I will certainly pass on your comments to the Hilton Worldwide brand management. The Home2 is a different brand than any other Hilton property and might not be the best fit for all guests, as it was in your case. Thank you for your continued to loyalty to Hilton and for trying us out. Thank you again and have a Happy Holiday Season!

Sincerely,
Merrily Bell
General Manager
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Bowling Green, United States
1 review
Reviewed 4 December 2013

I love this hotel. Always stay there each time I travel to Nashville. Nothing bad to say. Everyone is always very nice! Every time I've stayed they are always eager to welcome you and make you feel at home. The free shuttle is always a big plus as well. Thanks for everything each time

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 17 December 2013
Dear Sarah B,
Thank you for your review on tripadvisor! I am glad to know that you have found this hotel to be your home away from home while in Nashville and that the staff welcomes you each and every time. Thank you for continuing to choose this hotel! We look forward to seeing you again soon. Have a Happy Holiday!!!

Sincerely,
Merrily Bell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crestwood, Kentucky
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 November 2013

I recommend this hotel for both location and comfort- the staff is very friendly and helpful. Very convenient location. Although I was booked to stay here for business, it would be a great family hotel. This location of Home2 Suites will be my first choice for the next "family" trip to Nashville.

Room Tip: Just make sure you ask for non-smoking room or pet-free room if you have any allergy issues. Unfort...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nanna119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 17 December 2013
Dear Nanna119,
Thank you for your review of our hotel on tripadvisor.com! I am pleased to know you found our hotel so convenient and comfortable. We look forward to seeing you again on your next trip to Nashville, with family or for business! Thank you again for the review and we hope you have a Happy Holiday season!

Sincerely,
Merrily Bell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Plains, United States
1 review
Reviewed 23 November 2013

The hotel is very clean and offers excellent service and has a very friendly staff. The rooms are really big and comfortable. Good location in Nashville and very quiet. I have been there many times and love to return

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, 27 November 2013
Dear Thomas K ,
Thank you so much for your continued patronage to the Home2 Suites Nashville! I am glad to know that you enjoy our hotel so much that you continue to visit us! I know our staff welcomes you back warmly each visit and we will continue to do so. We hope to see you again very soon! Thank you for the tripadvisor review and we hope you have a Happy Thanksgiving!!

Sincerely,
Merrily Bell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton Nashville Vanderbilt

Property: Home2 Suites by Hilton Nashville Vanderbilt
Address: 1800 Division St, Nashville, TN 37203-2704
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 154 Hotels in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites by Hilton Nashville Vanderbilt 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to Home2 Suites by Hilton® Nashville Vanderbilt. This convenient home away from home is ideal for budget-conscious business and leisure travelers in Nashville. Whether you're here for a short-term or extended stay, corporate housing or a visit to the local campus, Home2 Suites by Hilton® Nashville Vanderbilt is perfectly suited to your needs. Our contemporary hotel sets you mere minutes from popular ‘Music City’ attractions including the world famous, Country Music Hall of Fame and the Ryman Auditorium. You’re also within walking distance of the Parthenon, a full-scale replica of the original Athenian Greek Temple. Corporate travelers will appreciate our close proximity to local corporations, as well as both Belmont and Vanderbilt Universities.Relax in one of spacious studio or one-bedroom suites and feel at home. Every stylish suite within this Nashville Vanderbilt hotel features movable furniture, plenty of storage, living area with sofa bed and a fully equipped kitchen. Stay connected with free Wi-Fi and an iHome clock radio. Enjoy a free breakfast at our Inspired Table™. For your convenience, we also offer wireless printing from your laptop or smart phone. Pack the leash because Home2™ is your pet’s home too. Pick up snacks and travel essentials from HOME2 MKT®, our 24/7 on-site market, or put a new spin on multitasking at Spin2 Cycle, where you can run on a treadmill while you run a load of laundry. ... more   less 
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