Upon boarding the bus, we were told that there was not an actual tour guide on the bus that knew the history behind the places. Instead, the bus driver would be pulling over at the four stops and reading off of a note card about the places since she wasn't aware of the history and had never given a tour before. She also let us know at this time that the bus's speaker system was out. Nashville at night is loud. I could not hear most of what was said about Nashville's haunted places and was extremely disappointed with this aspect of the tour. Now, if this was the only set back, I could at least understand that someone had called out and instead of canceling the tour, they went ahead with it and made the best out the the situation. This, however, was not.
A couple of guys on the tour wanted the driver to stop on a beer run. I laughed this off thinking there was no way that once the tour was started this driver would stop to let people off the bus to buy more beer. I was absolutely wrong. Not only did she stop, but she stopped in what I would consider a sketchy part of Nashville. We were parked in front of a Midas and she let the guys out to run across the street to an Exxon Mobil Tiger Mart to pick up some more beer. I felt extremely uncomfortable the entire time we waited there, which was several minutes.
Once the tour got going again, we went to Marathon Motor Works. Outside of the old factory, the bus backed into car. This was the grand finale to an already wrecked evening. I was questioning my safety before, but now I really was. After the driver spoke to the owner of the car she backed into, we were on our way back to the Visitor's Center to end the tour.
I contacted Nashville Double Decker about my experience via Facebook (after visiting their website I thought this would be the best method of contact for them), and after I described my experience to them, the response I got back was that they would be "making corrections". I then told them that while I'm sure their future customer's would appreciate that, I would like my money back for having such a terrible time on their tour, I got a reply of "that won't happen" followed by a very unprofessional comment on my profile picture.
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