When we decided to stay overnight in Nashville on the Sunday of a holiday weekend I went back and forth between this Homewood Suites downtown and a Hampton Inn near Opryland. The two were basically the same price including the parking fee. I choose the Homewood because it was so close to Centennial Park, and it was in the city. The Homewood has a nice attached parking garage, the lobby was attractive, the rooms were big (2 queen bed in separate room from kitchenette and sitting area), and it was clean, overall were we happy. It was a good value for the money.
The only but….Breakfast was a disaster, they were out of a lot of basics and the staff seem to be running around in circles. When we were checking-out the manager Tim H. asked, “How was everything?” I went through the list of problems with breakfast, Tim apologized repeatedly and explained that the hotel was booked to capacity over the holiday weekend with a lot of families, that they had not gotten a food delivery because of the holiday and that they had not anticipated needing extra staff over the weekend. Tim thanked us for sharing our observation. He very generously offered to buy us breakfast elsewhere. Tim’s customer service went above and beyond! We would absolutely stay here again. Tim took what could easily have been just another hotel stay and made into something great.
- Official Description (provided by the hotel):
- Brand New Homewood Suites by Hilton Nashville Vanderbilt Hotel, an all-suite extended stay Nashville hotel located in the heart of Music City and just minutes from Downtown Nashville! We’re nestled in Midtown between Downtown Nashville, Music Row, and the West End area. The Homewood Suites Vanderbilt West End puts you within easy reach of world-famous attractions in the heart of Nashville’s entertainment industry. ... more less
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