I recently stayed at the this hotel. We were in town for a bachelorrette party. I inadvertenly left a small Jewelery box with my diamond earrings in the room. I realized it was missing, 2 days after I returned back home in New York. I called the hotel and Jeff was fantastic. He couldn't locate the jewelery at first but called back the next day with the good news. It seemed that the cleaning staff member who had cleaned our room was off duty the day I called. When he checked with her the next day, she informed him she had stored the jewel box in housekeeping. He called me to relieve my mind and then prompyly mailed out my jewelry and emailed me a tracking number for the package.
I was very impressed with this hotel. The staff was friendly and the fact that with all the people they have to attend to in a day, Jeff was kind enough to follow through on all options of finding the missing item. Even if it took a couple days!
- Official Description (provided by the hotel):
- Brand New Homewood Suites by Hilton Nashville Vanderbilt Hotel, an all-suite extended stay Nashville hotel located in the heart of Music City and just minutes from Downtown Nashville! We’re nestled in Midtown between Downtown Nashville, Music Row, and the West End area. The Homewood Suites Vanderbilt West End puts you within easy reach of world-famous attractions in the heart of Nashville’s entertainment industry. ... more less
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