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“Great Location, New Property”

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Hyatt Place Nashville Downtown
Ranked #16 of 155 Hotels in Nashville
Certificate of Excellence
Bethesda, Maryland
Level 6 Contributor
817 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
“Great Location, New Property”
Reviewed 8 February 2014 via mobile

Easy to walk to everything from this location. The hotel is new, so everything is nice and clean. Great lap pool and exercise equipment- including treadmills that allow you to choose hikes and free weights. There was live music in the lobby/bar area. Rooms were a nice size. Great restaurants in neighborhood. Would absolutely stay here again.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Sheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Albuquerque, New Mexico
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2014 via mobile

We arrived to check in at 5:30pm, the lobby was full of people so we thought we had made a good choice. Only to find out that everyone was in the lobby because rooms weren't ready! We had dinner plans at 6:30, and had to get ready in the small lobby restroom. The front office manager on duty was unsympathetic, offering no help or anything to the crowds of people in the lobby. She had a 'sucks to be you' attitude, obviously not trained to be in situations like this. The continental breakfast in the morning was another disappointment. Cold gravy for my biscuit was not what I was expecting, and the coffee was horrible. On the good side, the room was immaculately clean, and valet in the morning were very helpful and nice while getting a taxi for us. Management did give a $25 refund and cmp parking for the inconvenience. Did not do us any good since we did not park a vehicle and we prepaid through expedia. You would think they would look into details like this when doing compensations across the board.

Stayed January 2014, travelled with friends
Helpful?
1 Thank yveten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
loganwolverton, Manager at Hyatt Place Nashville Downtown, responded to this review, 10 February 2014
Hi jt0124. Thank you for your comments in the review of our hotel. It is from our guests where we truly learn and grow. I apologize for the delay in getting into your room upon your arrival. We did own up to this mistake and have certainly used it as an example in our operation from that weekend going forward and have adjusted our processes. I hope that you received your gift card that we purchased and sent to your home as a small means of compensation for the mishap. Again, I apologize for any inconvenience this may have caused you and hope that you will give us another chance and stay with us again. Thank you for your review.

Sincerely,
Logan Wolverton
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evansville, Indiana
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 February 2014

Stayed here with my fiancee on our anniversary weekend. The room was great the price was right. You are a few blocks from everything downtown and the staff was nice. Will definitely stay here again on our next trip to Nashville.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thunder31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berea, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2014 via mobile

This hotel is just like the pictures, beautiful! The room was very clean and had plenty of space. You are a very short walk from broadway and second street. The only reason I didn't give it excellent is after coming in from our concert we ate at the food gallery. It was way over priced and staff wasn't that friendly. My soup was $7.50 for a small bowl that was just kind of warm. Also not a fan of the $20 a day to park! Over all great place and I would stay again.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Brandiwehrly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 February 2014 via mobile

Questioned part of town during check in. Was looking forward to a good night's rest in a usually very trusted hotel company. Hotel was absolutely lovely upon check in. Got to room and pulled down bed covers to find hair all over sheets, pillows, and on top of blankets which were visible soiled. Hair in 2nd bed as well, not as much, but still not acceptable. Management was very polite to quickly get us a new room. Feather pillows and blankets triggered allergic reaction for me so alternatives were brought in. The blanket looked like paper and was covered in little black spots. This wasn't exactly comforting to a traveler informed on signs to watch for that might indicate bed bugs. Again, staff corrected problem swiftly and politely. Street noise and sirens all night. Air vent blew directly onto bed all night making us wake up with dry mouthes and stuffy sinuses. Toilet seat was broken too. Shame it was such a negative experience for such a nice new hotel. Upon morning check out, staff was going to charge us full price, even after the hassle from the very dirty bed we were given to start.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cliffy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
loganwolverton, Manager at Hyatt Place Nashville Downtown, responded to this review, 10 February 2014
Hi Cliffy28. Thank you for taking the time to review our hotel. We appreciate your comments and will certainly use them to improve the experience for our guests. I apologize for the inconveniences you experienced during your stay, and hope that we were able to assist you. I hope that you can give us another chance during your next trip to Nashville. Again, thank you for your review and for choosing our hotel.

Sincerely,
Logan Wolverton
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2014

The Hyatt Downtown Nashville caught me way off guard, in a GOOD way! I stay inHyatt Places all the time for work, and I love them. But when I drove up to the brand new Hyatt downtown Nashville and realized how PERFECT the location is and then walked in and saw how updated this Hyatt was...wow! And the corner king room is insanely nice. 2 whole walls are windows. We wbooked the exact room for valentines day!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 25 January 2014

Excellent hotel. The staff was pleasant and helpful. Accommodations were well above average. Location was great but you have street parking for check in and valet service. I would recommend this hotel highly.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Nashville Downtown

Property: Hyatt Place Nashville Downtown
Address: 301 3rd Avenue South, Nashville, TN 37201-2203
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 155 Hotels in Nashville
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hyatt Place Nashville Downtown 3*
Number of rooms: 225
Official Description (provided by the hotel):
Now Open! As the newest hotel in Downtown Nashville, Hyatt Place Nashville Downtown, located just one block from the Music City Convention Center, features full-service amenities including valet parking, 24-hour dining options, free hot breakfast, Starbucks coffee and even free WiFi. With suites 20% larger than standard hotel rooms, guests will enjoy features such as a mini-fridge, 42-inch flat-screen TV with Hyatt Plug Panel media center and free WiFi. Our brand new Downtown Nashville hotel is within walking distance to exciting Music City attractions including Honky Tonk Row, Country Music Hall of Fame and Museum, Ryman Auditorium and much more! ... more   less 
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