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“Clean, very slow check-in/out, parking was horrible”

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Homewood Suites Nashville Downtown
Ranked #15 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed 23 June 2014

Good: hotel room was very clean and the room was everything I expected.

Bad: There was no air conditioning in the lobby or hallways and it was very hot. Check-in and check-out took a REALLY long time. For some reason we had to check out of our room each night and check back in the next morning, each time we had to do this it was at least a 45 minute process with no line to wait in i can't imagine how long it would have been if we had to wait in line. The staff had so many screens to go to and so much confusion. This was VERY frustrating. Also at check-out we paid cash but they also charged our card, they refunded the money but this was quite frustrating b/c it will take some time to get back in my account. They also could not figure out how to give us receipts showing we paid for the room. I'm not sure if Brent was new, the system was that confusing or just a bad weekend becuase they were busy.

Really Bad: PARKING IS HORRIBLE!!!! There is a parking lot across the street that is $15 but you have to have your car out by 6am. The hotel parking garage is 2 blocks away. The valet damaged our car. Wrecked into the side of the curb busting the tires and rims. The guy had no idea what to do and had no boss or manager to talk to. Valet was $24/day and they made us pay this even though they damaged our car. I think that should have been complimentary due to the damage. The hotel takes no responsibility for the valet, even though they are at their hotel, and just says sorry they are third party you have to deal with them. This was very frustrating since the valet guy had no idea what to do and nobody to call. This turned out to be a 2 hour process and really delayed our trip.

I would not stay here again simply due to the fact that the staff was so unwilling to help with the valet accident and the check-in/out process was such a hassel. The next day, Brent, the same guy that was unable to help, mentioned that he knew what to do (with the accident problem). But yet the day before wouldn't help us. This was disappointing. I expect much better service from a Hilton being a preferred member.

  • Stayed: June 2014, travelled with friends
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2  Thank 791tarap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

Thank you for taking the time to write this review of your recent experience at our hotel. I apologize that you did not receive the service that you are accustomed to, and truly deserve. Please know that I have personally spoken with [name of employee] and have addressed each of the concerns that you voiced with them. I can assure you that your experiences will not be those of our future guests. I sincerely hope that you will give our hotel another chance to provide you an outstanding experience the next time you are in town.

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947 - 953 of 1,340 reviews

Reviewed 23 June 2014

Great location, happy with amenities, breakfast, manager reception. Room was very clean and front desk helpful. I recommend this hotel close to Broadway and venues, great restaurants and live music everyday around the hotel within walking distance.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Edgar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

Thank you so much for your recent stay and 5 star review of your experience at the Homewood Suites Nashville Downtown)! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Nashville!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014 via mobile

Good service, suites are clean and comfy. Complementary breakfast is perfect (scramble eggs, fruits, beagles, cereal, juices, coffee, yogurt, etc). The kitchen have a Coffee maker, Toaster, microwave, dishes... and a bag of POPCORN!!! The is free wine and beer during dinner. One of the better experience I ever had in a hotel Definitively, I do recommend this hotel!

Stayed: June 2014, travelled on business
2  Thank mao0214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

Thank you so much for your recent stay and 5 star review of your experience at the hotel! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Nashville!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

My husband and I stayed at Homewood on Church street! We loved the location, short walk to broadway (where the bars are located), Ryman auditorium and some great restaurants (Pucketts grocery). The rooms were clean and the beds were comfortable but I must admit we were taking away with how welcoming the staff are. We were spoken to every time we entered the Lobby and are needs were a priority. I would like to commend one person in particular, Michelle she is awesome!!!! Thank you Michelle for making our stay so awesome!

  • Stayed: June 2014
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1  Thank Ddking14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

We are pleased to hear that you had an excellent experience at our hotel during your recent stay. Michelle is a great asset to our hotel and truly sees our customers needs as a priority. I have spoken with Michelle and have recognized her for her part in yet another satisfied customer. Her hard work does not go unnoticed! Thank you for taking the time to write this review.

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Reviewed 19 June 2014

I was in Nashville for a conference and found the hotel to be a great place to stay, as it is in walking distance of the conference and music center.

Parking can be a hassle, as the hotel has no on-site parking, though they do have a partnership with a garage around the corner. No big deal for most but it is a two block walk which can involve dodging panhandlers depending on the time of day or night.

Hotel location is also very close to Broadway and the night life/music scene but not so close that the music is going to keep you up.

No view from window, minor complaint.

  • Stayed: June 2014, travelled on business
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1  Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

Thank you so much for your 4 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward to serving you again very soon!

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Reviewed 17 June 2014

Just one block away from the Nashville Convention Center, this hotel offers a full kitchen, large sitting area, great room, breakfast, and free wifi. Cheaper, friendlier, and no waiting in lines for elevators or Starbucks (there's one a block away). I travel many times a year to the convention center, often for technology conferences, and have to pay for wifi and fight crowds at the Renaissance. I parked in public parking directly across the street for 12$. I wish I found this hotel years ago. Thanks for a great stay, Homewood!

Room Tip: You may not get a great view, but I didn't care at all.
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  • Stayed: May 2014, travelled on business
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1  Thank JandLH_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

Thank you so much for your 5 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward to serving you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Great hotel. Just minutes away by foot to Broadway Street. my room was spacious with a kitchenette. The decor was a little bit dated but that's not something that really matters to me. Hotel was clean. Free food and free beer was a nice feature. Valet parking is 24$ but a public parking right in front of the street is 25$ and you don't have to wait for your car. Front desk lady was polite and smiley. Overall a great place to stay.

  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
Thank 416globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct0r_0f_Sales, General Manager at Homewood Suites Nashville Downtown, responded to this reviewResponded 14 July 2014

Thank you so much for your recent stay and 4 star review of your experience at the hotel! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Nashville!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Nashville Downtown

Address: 706 Church St, Nashville, TN 37203-3504
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Nashville
#20 Family Hotel in Nashville
#20 Business Hotel in Nashville
Price Range: £118 - £357 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Nashville Downtown 3*
Number of rooms: 113
Official Description (provided by the hotel):
As a guest of the Homewood Suites Nashville Downtown, we invite you to dream sweetly with one of the most comfortable beds you will ever experience - providing the perfect balance between comfort and support. In all of our suites you will be able to spread out in your spacious living room and cook meals in a fully equipped kitchen. All suites are also equipped with Hilton Family Exclusive alarm clock/radio with connection cable for personal MP3 player, laptop and other entertainment devices, large work desk with a comfortable, ergonomic Mirra chair by Herman Miller, two telephones with data port and voice mail, complimentary high-speed internet access, and 32 inch flat-panel HDTV. Our PrinterOn service enables our guests to send print jobs from laptops in their guestrooms directly to the hotel's 24-hr business center for pick-up at their convenience. We will start your day off with a complimentary full hot breakfast and when you are ready to unwind at the end of the day, feel free to join us at our welcome home reception Monday-Thursday evenings for a light meal and complimentary beer and wine. Why stay anywhere else when you can have value and all the amenities you need! ... more   less 
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Also Known As:
Homewood Suites Nashville Downtown Hotel Nashville
Homewood Nashville
Nashville Homewood Suites

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