We chose this location based on work we would be doing in the area. The price was attractive, as was the lobby, but that is where it stopped.
We arrived about 6 pm to find one worker who was unprepared and not very friendly. Several were waiting in the lobby and obviously upset, as no rooms were ready for us. It took over 30 minutes to check in, as we were told rooms were being cleaned and they were overbooked. I worried about the cleanliness we would get in such a hurry.
We were given top floor, only to find stairs were the only entry. It would've been nice to have been asked if our party could navigate stairs beforehand. Even though we requested a smoke free room, it was obvious that previous guests smoked. The room stunk of stale cigarettes, there was a burn on the dresser and a hole in one of the blankets. We asked housekeeping for Febreeze or some type of freshener and were told they had nothing like that.
As we were ready for bed, we realized there were only four small pillows on the beds (1 for each of us) and called down asking for more. We were told they had no extra and an abrupt disconnect.
While the room had cosmetic upgrades, the shell of the building is very old. One of the steps was wobbly on the staircase and we had to skip it. Many others were cracked. Our tub was warped and popped.
Upon arriving home, we realized they double charged us. We paid cash on arrival, yet they charged our card as well. Overall, not satisfied and very disappointed.
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- Also Known As:
- La Quinta Inn Nashville South Hotel Nashville
- Nashville La Quinta
- La Quinta Nashville