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Loews Vanderbilt Hotel
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Reviews (1,917)
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1,325
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All reviewsmason's restaurantclub levelfront deskconcierge floorgreat hotelevery staff membercentennial parkbusiness conferencewest endsouthern hospitalityself parkingmusic rowmusic citynashville areashuttle serviceclose to downtownfree shuttle
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1,764 - 1,769 of 1,918 reviews
Reviewed 11 January 2014

Great hotel, excellent staff, however some changes, post renovation, were not for the better. First the music in the 10th floor lounge used to be selected and played by the 10th floor concierge Miguel Torres and it was always great. Now it is just elevator music. Not interesting or particularly enjoyable. Second, the main floor concierge station was moved from a central easily seen and accessible to an out of the way location. Third, the shoe shine station, which had the city's best shine man, was moved to almost in the men's restroom. It is almost invisible and I doubt if he has any customers.

  • Stayed: January 2014, travelled with family
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2  Thank 245Charles1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Loews Vanderbilt Hotel, responded to this reviewResponded 29 January 2014

Thank you for your continued business through our renovation! We wish to meet everyone's expectations with the changes we have made. Thank you for your feedback in regards to the music on the concierge lounge. We very much value your opinion, and we will take this into consideration.

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Reviewed 11 January 2014 via mobile

Beautiful hotel, great location with fantastically helpful staff; however the Wi-fi was not included in the room price and was very expensive. No complimentary water in room; which is unusual and with tax one normal size bottle was over $8 which is excessive, especially as there were no water fountains and the water from tap tasted of chemicals. Would recommend it but take your own bottles of water!

Stayed: January 2014, travelled as a couple
2  Thank Desertsaffron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Loews Vanderbilt Hotel, responded to this reviewResponded 29 January 2014

Thank you for your feedback about your recent stay at the Loews Vanderbilt. It is great to hear you enjoyed the hotel and service! For future reference, we do have water fountains on our lobby and mezzanine level near the public restrooms. Also, we have taken feedback like yours and other guests, and our internet is now complimentary in the guest rooms. We hope to have you back soon!

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Reviewed 8 January 2014

Took my adult daughter to Mason's for dinner. Menu was eclectic but well thought out. Kudos to the Chef. Our server, Brian was attentive but was really impressed with Ben. He made some great suggestions for each of us. Took time to listen and was spot on all our meals. My girl went home happy and satisfied as did I.

  • Stayed: January 2014, travelled with family
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1  Thank kwintoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Loews Vanderbilt Hotel, responded to this reviewResponded 15 January 2014

Thank you for your kind remarks about your dining experience in Mason's. It is great to hear that you were provided excellent food as well as service. We look forward to having you back soon!

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Reviewed 7 January 2014

No breakfast. No wifi in rooms. Dingy narrow hallways and cheap scuffed doors, creating a noisy effect even on a quiet Monday night. Wrinkly sheets that suggest a fundamental misunderstanding of how to make a bed. Toilet paper a gorilla-arm length from WC. No HBO or premium channels. Weak showers. Bad service: mini bar requires a key, to be requested at front desk. Huh? Stinky mini fitness room and no pool. No shop. Creepy wall of animal hide behind reception. $70 hold on credit card for incidentals (seriously--$70? So that's what you should assume you will add to your bill, apparently). Hallways reek of some weird cleaning agent. Staff is depressed and unhelpful at best.
On the other hand, there is a grossly overpriced weird bar on the main floor that they pretend is a hot spot. Much as I hate TGI Fridays and all of the cheeseball overpriced junk there, it is around the corner and a MUCH better option than a plate of dry chips with weirdly horrible salsa.
They took down the sign about the hotel bar's happy hour (which lasts until 6) at 5:20, as if to keep people out. Avoid the happy hour wine option: nasty.
And it is a cold snap so even the staff are in winter coats. I slept in my bathrobe (best part of stay is supercozy bathrobe).

  • Stayed: January 2014, travelled on business
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3  Thank KatyMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel, responded to this reviewResponded 14 January 2015

Hello KatyMike,
Thank you for sharing your feedback regarding your stay at the Loews Vanderbilt Hotel. We would like to apologize about how disappointed you were with your accommodations along with everything included in our hotel. It is never our wish for guests to leave unsatisfied of their time here. We would hope if ever in Nashville again that you give us another opportunity to show you what the Loews Brand has to offer.
Best Regards,

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Reviewed 7 January 2014

We kicked off our mini-tour of the South in Nashville and stayed here for a couple of nights. It turned out to be a good choice and we couldn't fault the quality of the room or the level of service. Breakfasts were excellent - I still think about the challah bread French toast which was simply amazing. We also had a good evening meal at the hotel. I suppose we would have preferred to be more centrally located but the hotel offers a very good shuttle service.

  • Stayed: February 2013, travelled as a couple
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1  Thank Rockandbaconrolls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Loews Vanderbilt Hotel, responded to this reviewResponded 15 January 2014

Thank you for your feedback and positive remarks about Mason's restaurant during your recent stay. I am so glad that you enjoyed our French toast. There are many other unique items on the menu that I am sure you would enjoy as well. We look forward to having you back again soon!

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