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“Lacks amenities and small room”

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Nashville Airport Marriott
Ranked #21 of 155 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Huntsville, Alabama
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lacks amenities and small room”
Reviewed 30 March 2014 via mobile

King room didn't have fridge or microwave, although it did have real glasses (a nice touch). Room and bathroom were both tight. Average all around.

On the other hand - a chaperone for some kind of girl's conference somehow got a key to our room and checked in on us at 3am.

Needless to say, we were not happy - and after hotel security tried to convince me we must have left the door ajar - even though I explained that the lady spent three minutes trying different keys.

While I won't ding them for it on the stars review - I will mention it here. Not cool.

Stayed March 2014
Helpful?
1 Thank WeekendWarriors-AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAM_GM, General Manager at Nashville Airport Marriott, responded to this review, 2 April 2014
Thank you for your recent review. We apologize that this stay was not an enjoyable one. I can assure you that at Nashville Airport Marriott, hotel management and our staff take the issue of security, very seriously. The safety and comfort of our guests are our top priority. We will continue to be vigilant in our effort to maintain the highest standards of security for our guests. Please know that we have taken action to ensure this problem does not occur again at our hotel and thank you for the bringing the matter to our attention. If you would like to discuss this matter in greater detail, please phone me directly at 615-889-9300.
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805 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Johnson City, Tennessee
Level 6 Contributor
298 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 23 March 2014

Everything was booked downtown and i decded to give it a shot. I was not dissapointed. Spacious rooms, smelled great and contemporary lines. Big plus... indoor pool and hot tub, Starbucks on site and nice professional staff. Also, this place is only 5 miles from downtown and there is permanent transportation from the hotel. (taxi). not expensisve at all.

Room Tip: nice little treat at hte concierge level. ask to have access... if you are not a marriott rewards me...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank yaser z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Blanc
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2014

I must say, after an initial rough start (problem with my room assignment); the issue was rectified by the hotel manager and it was smooth sailing for the remaining weekend! Of all the hotels Ive ever stayed (and that includes living in a Marriott Hotel for over two years for a work assignment), this hotel provided the best overall service...EVER! Our group was impressed with the food accommodations for our meeting, and I slept like a baby....no noise from the nearby airport! I enjoyed interacting with the staff, who are either really good actors or are actually sincere about their greetings. If you want to stay in a hotel with a smile on your face, this is the place to be...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnB456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level 6 Contributor
173 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 March 2014

Near the Nashville airport but without noise. Well done.
First of all this hotel is distinguished by the dedicated and excellent service from the staff. From check in over the restaurant to the conference-staff.
The rooms are nice and clean, the bathroom well-equipped and well working.
No luxury, but nice and functional.
The restaurant serves an excellent breakfast, and for the rest of the day it covers all taste from fast food to fine dining with excellent wines.
The price is fair.

Room Tip: Choose a room in the middle of the hotel, far away from the noisy ice-machine.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank claus007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy MO
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 March 2014

I cannot heap enough praise for the hotel staff at the Marriott Hotel Airport staff. After reviewing Tripadvisor and reading things like "paper-thin walls" and "slamming doors" I was a bit concerned. As I checked in to the Marriott, I told a ever nice young man at front desk (Nelson) of my concerns because I was a light sleeper and needed a room in a quiet area. Nelson looked very diligently for a floor and a room where I could get some peace. I was impressed with his professionalism and dedication to locate my room in just the right spot. During my two night stay, I couldn't have been more pleased with my accommodations. Another thing...I was met with daily smiles and genuine greetings each time I entered and left the complex. Even one of the desk staff (blond lady with short hair) overheard my request on the night I checked in and asked me in passing the next day if my room was satisfactory. REALLY? These people KNOW customer service!!! REFRESHING! Thank you Marriott staff.

Room Tip: Just kindly ask for a room to your specifications and I truly believe the staff will go out of their...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RamblinRedbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noblesville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014 via mobile

Best part about this hotel are the showers. Full pressure total body showers are awesome.

Every buffet dinner sucked. Coffee tastes like thrice reheated. Scrambled eggs looks like goat vomit. Fruit tasteless. Red cake tasted like crap.

If you stay here - eat out.

Stayed February 2014, travelled on business
Helpful?
1 Thank Wfcperrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAM_GM, General Manager at Nashville Airport Marriott, responded to this review, 22 February 2014
Thank you for taking the time to review your stay with us. We’re very sorry you experienced an undesirable breakfast. The issues you mentioned are not typical of our hotel and we are incredibly sorry for every inconvenience. Please contact me directly for further assistance with any of these matters at 615-872-2942.
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Kentucky
Level 6 Contributor
118 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 16 February 2014 via mobile

Would not recommend for a conference in the area of food and meeting rooms. We were cold during all the meetings. Dinner Buffet was to include a variety of desserts. The variety was some hard cookies and chocolate brownies. Breakfast was cold, the sausage was pink inside and the bacon was not cooked. The guest rooms are very nice, however.

Stayed February 2014, travelled on business
Helpful?
Thank KentuckyKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NAM_GM, General Manager at Nashville Airport Marriott, responded to this review, 19 February 2014
Thank you so much for taking the time to share your concerns. I apologize that we were not able to deliver the breakfast, and meeting room temperature standards which you deserve. I take your feedback very seriously and would like to discuss this matter in person. Please phone me at the hotel, 615-872-2942, so that I may better address this matter. Thank you, and I look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nashville Airport Marriott

Property: Nashville Airport Marriott
Address: 600 Marriott Dr, Nashville, TN 37214-5046
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Nashville
#7 Business Hotel in Nashville
#9 Luxury Hotel in Nashville
#19 Family Hotel in Nashville
#20 Romantic Hotel in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Nashville Airport Marriott 4*
Number of rooms: 392
Official Description (provided by the hotel):
With newly renovated guest rooms, Nashville Airport Marriott caters to guests looking for convenience and stress-free travel. As one of the premier hotels in Nashville, guests can retreat to our updated modern rooms or spacious suites and enjoy our health club complete with state-of-the-art equipment and an indoor/outdoor pool. Our hotel boasts over 25,000 square feet of renovated event space, conveniently located on one level. Celebrate a social event or hold a meeting in the elegant ballroom which seats up to 900. Serving both the business and leisure traveler, we provide comfort, convenience and easy access to all that Music City has to offer. ... more   less 
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Also Known As:
Marriott Nashville Airport Hotel Nashville
Nashville Marriott

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