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“Wasn't bad but a few issues”

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Best Western Plus Music Row
Ranked #48 of 159 Hotels in Nashville
Reviewed 2 August 2011

We stayed at the Best Western, Music Row for a family vacation. We checked in on Wednesday and left the following Saturday. Our room was clean and check in was fine. The pool area was nice but the breakfast area needed major updating. It is served in an area that used to be a bar/restaurant and entertainment area. Looked old and a little dirty.
The staff was ok but not as customer orientated as we thought they should be. When I asked for extra towels I was told to find a housekeeper on a floor to get some. We also asked for help in finding restaurants and they didn't really go out of their way to give us any direction.
One thing that really bugged us was that there were three girls, under the age of ten, roaming around the hotel at all hours of the day and night unsupervised. Many times, they were on the computer and at one point refused to get off so that we could use it. When we came back at midnight, they were on the elevators going up and down, again, no parent in sight. We heard many other patrons complaining about them and felt the hotel should have talked to the parents as a sign said children under 12 are to be supervised. It looked like the parent/guardian was leaving it up to the hotel to babysit the girls. They were there the entire time we stayed there and never once did we see them with a parent, even at late hours of the night.
The price was reasonable for what the hotel offered but not sure if I would stay here again.

  • Stayed: July 2011, travelled with family
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Thank redheader50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,300 - 1,306 of 1,501 reviews

Reviewed 1 August 2011

Rooms were roomy and comfortable. Room had a king bed, sofa, large desk and chair, and a nice large TV. Hotel was close to Music Row, Vanerbuilt, and downtown. Hotel had a nice breakfast with lots of choices. Rates were very reasonable. Would stay again.

  • Stayed: July 2011, travelled as a couple
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1  Thank RdgTeacher78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

Called late for 7 rooms, for over nite stay after Natchez Trace pky trip. How wonderful
it was to speak to someone as helpful as the nite clerk at the Best Western Suites
Opryland on Music City Circle. Very nice and welcoming helpful people. Could not have wanted anymore in a room. Newly decorated bathrooms beautiful. had a wonderful nite stay.
Breakfast was standard fare waffles,breads,cereals ect.
would stay again for under $80 very close to Opryland in nice area

  • Stayed: July 2011, travelled with friends
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Thank KayseN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

Stayed the night July 21. Hotel is older. Staff indifferent. Location is at music row which is in an area where there are office buildings containing recording studios. This is not downtown where you can easily walk to fun stuff. Cab ride only $8. Rooms dated, but clean. There is no bar onsite as listed, and definately no live music. Breakfast area crowded and dirty.

  • Stayed: July 2011, travelled with family
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1  Thank jmarthsr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2011

Bought a hotel voucher for 4 days/3 nights on the yearly KLRN Blazing Gavels auction. Requested Wyndham Union Station which was not available so this was substituted. At check-in, the manager told me that i had an outstanding balance of $7.49 ... I hadn't even been given the room key yet. I told him that the document I had just presented him was a pre-paid voucher. He didn't care and kept repeating loudly in a lobby full of travelers that I owed $7.49 (which wouldn't have broken the bank but it was the principle of the thing). He refused to contact the travel agency that had issued the voucher to investigate or correct the matter. He said it was my problem and that he wasn't going to stay on the phone for an hour to resolve this issue. It was only through my efforts after I got to the room in contacting the travel agency that the matter was resolved. And it took 15 minutes

On the day of arrival, the sole hand dryer in the ladies' restroom in the lobby was not working. No paper towels or hand sanitizer available. I notified the front desk and was not offered an alternative to dry my hands.

The travel agency told me that this was a three star accommodation. I only wish I could send you photos so that you could see for yourself ... there have been some renovations and updating. However, it's still not a three star hotel. Paint on top of paint. Un-repaired nicks in the wall. The room is paint a pumpkin orange color (really). The comforter and is a gharish shiny gold color. Check the website room pictures if you don't believe me.

Returned to my room today at 1 PM. At 3:55 PM, I received a call from the front desk asking how the room was (3rd day of my stay). I advised that it had still not been made up. The person advised that they had until 6 PM to clean the room! No further follow up question .... click and hang up!

The lobby is has air conditioning vents but it's not readily apparent that the A/C is set ...it's rather warm and muggy.

The Indian proprietors only go through the motions of ensuring "customer service". They don't really care about your answer. It's the small things that can make a humble place a great place to stay. These folks have no clue. Stay at the Holiday Inn Express, the Marriott Courtyard, any place but this place!

  • Stayed: July 2011, travelled with family
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4  Thank Travelalot78258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2011

Took my son here for one night while he attended a music camp. It was very "sketchy" and the rates go up later in the week (comparable to embassy suite). The room where you eat breakfast is awful. The staff was very nice, but i have since been told it is a party hotel where the bars nearby stay open her until 4:45am.
I would really do your research before you book here. The hotel is very rundown, although the beds were comfortable. It just basically needs an overhaul.

  • Stayed: July 2011, travelled with family
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1  Thank amarthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2011

Conveniently located to Vanderbilt and the Nashville Airport. Hotel was quiet and comfortable. Really enjoyed the Tempur-Pedic mattresses. Staff were friendly and courteous.

Room Tip: Ask for a room overlooking the pool -- they are on the
See more room tips
  • Stayed: May 2011, travelled with family
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Thank Johnwiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Music Row

Address: 1407 Division St, Nashville, TN 37203-4015
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Nashville
#36 Romantic Hotel in Nashville
#43 Business Hotel in Nashville
Price Range: £88 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Music Row 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Music Row, your window to the world of excellent customer service, quiet environment, spacious upgraded rooms and proximity to the heart of the music capital of the world, Nashville. We are less than a mile away from historic downtown where music lives all day and night. Experience the charm and pleasure of this riverfront district with the LP Field (home of the Titans) as the backdrop. Various attractions in the vicinity include the Bridgestone Arena (home of the Predators) and the world famous Country Music Hall of Fame. At the BEST WESTERN PLUS Music Row, we strive to offer you a memorable stay. This complimented with a sumptuous hot breakfast to start your day will make you want to stay longer with us. ... more   less 
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Also Known As:
Best Western Music Row Hotel Nashville
Best Western Hotel Nashville
Best Western Downtown Music Row Nashville
Best Western Nashville
Best Western Music Row Nashville
Nashville Best Western

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