I made reservations for a stay in Nashville, however after I booked the hotel there was a rate change. I called to inquire and was told that there was a concert in town. The reason for our trip had nothing to do with the concert, my niece recently moved to Nashville, so we did not need to stay close to the downtown. I cancelled the rooms after much discussion with the front desk employee and booked elsewhere outside of town, with the intent to rebook later in the year when we all visited my niece.
However the night before this reservation was for, I received a phone call from the hotel and they told me the reservation was never cancelled! I explained it was cancelled and the gentlemen told me that it was good since they were oversold. As unbelievable as it sounds they charged me anyway!
The only good news is that my niece just had her baby and we will be planning another trip to visit her in the near future. I hope This hotel does the right thing and credit our account!
- Official Description (provided by the hotel):
- Welcome to the BEST WESTERN PLUS Music Row, your window to the world of excellent customer service, quiet environment, spacious upgraded rooms and proximity to the heart of the music capital of the world, Nashville. We are less than a mile away from historic downtown where music lives all day and night. Experience the charm and pleasure of this riverfront district with the LP Field (home of the Titans) as the backdrop. Various attractions in the vicinity include the Bridgestone Arena (home of the Predators) and the world famous Country Music Hall of Fame. At the BEST WESTERN PLUS Music Row, we strive to offer you a memorable stay. This complimented with a sumptuous hot breakfast to start your day will make you want to stay longer with us. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Music Row Hotel Nashville
- Best Western Hotel Nashville
- Best Western Downtown Music Row Nashville
- Best Western Nashville
- Best Western Music Row Nashville
- Nashville Best Western