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“Conference” 3 of 5 bubbles
Review of Sheraton Grand Nashville Downtown

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Sheraton Grand Nashville Downtown
Ranked #27 of 154 Hotels in Nashville
Certificate of Excellence
Union Hill
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Conference”
3 of 5 bubbles Reviewed 9 August 2014

I stayed here for a business conference. The hotel was undergoing renovations so it may be unfair to judge at this time. The staff were very friendly so that was a huge plus in my opinion. The bed in my room was comfortable and the bedding seemed new. But I never could get the air conditioning right. It was either too hot or too cold. I heard other guests also complain about this. There were 2 work out areas and a pool. They were nice and seemed to meet the needs of others traveling with me. The main problem that I encountered as a conference attendee was that the elevators were too small to move large numbers of folks between floors. People got very frustrated and would leave a session early to try to get to the next one.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tbozz49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey B, Front Office Manager at Sheraton Grand Nashville Downtown, responded to this review, 23 August 2014
Thank you for your review! You are right- we just replaced every single mattress in the hotel! We are also currently working on our HVAC units and will have this problem corrected very shortly. Please do come back and see us again next time!
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
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English first
Pittsburgh, Pennsylvania
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 8 August 2014 via mobile

We spent one night. The quoted price was $229 but with taxes it was about $260. To add insult to injury they charge another $15 for internet and self parking was $30. Spending $305 to spend the night was not worth it. I'm surprised they didn't try to charge me to use the gym which was above average.

Stayed August 2014, travelled with family
Helpful?
1 Thank DaDonald1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Illinois
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

We took a long weekend trip to Nashville and stayed at the Sheraton Downtown. The location was excellent, close to the music and shops on Broadway and Second streets. We were also able to walk to the Country Music Hall of Fame Museum and other downtown venues. We used the hotel shuttle a couple of times and it was very fast and easy. The facility is also very good. The view overlooking the city is spectacular. There is some construction being completed now in or near lobby but it was not a problem. We enjoyed Nashville and the Sheraton downtown.

Room Tip: ask for a high floor with a view
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey B, Front Office Manager at Sheraton Grand Nashville Downtown, responded to this review, 23 August 2014
Thank you for your review. I am glad that you enjoyed your trip to Nashville! Come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sterling
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

This was our second stay at this property. The first was 2 years ago. Loved the renovations. Rooms are very nice and location is great. The only issue we had was coming back to room late Sunday afternoon and room not attended to. We called and towels received within 15 minutes.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gscs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey B, Front Office Manager at Sheraton Grand Nashville Downtown, responded to this review, 30 August 2014
Thank you for your feedback. I am glad you enjoyed your stay. I am sorry that your room did not receive service. We will follow up with our housekeeping department to correct this for the future. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockbridge, Georgia, United States
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We arrived for the 4th of July holiday. Staff was very friendly and prompt to address any issues. We had to request a refrigerator which is only offered if you need it for medications. It took a few minutes but one was available. The daily pay to park was a little steep $30.00 for valet, but self park was even more. We made our reservations in April and apparently at that time for the inconvenience of construction the hotel was offering a free hot breakfast. The complementary breakfast was printed on our confirmation papers. The first day we went to breakfast we were presented a bill of $39.99 for 2 buffet breakfasts. We showed the confirmation and the manager corrected the bill. It was a nice breakfast but not at that price. They continued to honor this for the next 2 days. We were walked to the festivities which was about 6 blocks down hill. That is nice, but we had to walk back the same way which is HARDER after a few drinks. Love the city so we will be back.

Room Tip: All rooms are nice. Just be prepared to pay for parking.
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  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey B, Front Office Manager at Sheraton Grand Nashville Downtown, responded to this review, 23 August 2014
Thank you for your review! I am glad that you enjoyed your visit. And you're right- the walk back is always a little more tricky!! We have revamped our entire buffet line and it is well worth it now! Come back and see us again soon!
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

Pros: Received a great rate by bidding via Priceline.com. Convenient to highways, Downtown, and Gulch areas. Nicely renovated lobby and very nice, comfortable, renovated rooms.

Cons: Arrived at 2:30 on Saturday 8/2, room wasn't ready until nearly 4 p.m. After being told by desk that check-in was guaranteed by 3 p.m. After asking twice, was offered 2 drink tickets (drinks at bar are extremely overpriced compared to other hotel bars of similar caliber) and upgraded to club level (only to find I had to take an elevator down 12 stories to use amenities because club is under construction). Arrived to club lounge at 9:40 am for breakfast only to be told twice, rather sternly, by attendant that they close at 10:00 am, before finally ignoring and stepping past him to serve myself. Definitely not the warm welcome I expected in a club level lounge. Upon check-in, staff at front desk/valet did not seem very polished or well trained to deal with volume of guests for a hotel of this size. To top it off, after repeated calls to valet ($30) only to get a voicemail, we hauled our luggage down ourselves to find a 30 minute wait. Unable to wait that long, I asked for my keys and hauled our luggage down a flight of steps, long hallway, and up an elevator to find my car had been sitting in the unsecured parking deck overnight, unlocked!

In Summary: Great location and sure to be beautiful renovation, once complete. However, staff needs additional training and polish, valet is a complete mess, and drink pricing at bar is out of line with competition.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 3 August 2014 via mobile

The new rooms are absolutely breath-taking, very stylish and modern. The constructions in the rooms seem to be over. Many of the negative reviews stem from the constructions, trust me you will absolutely love the new rooms.

Stayed August 2014, travelled as a couple
Helpful?
Thank Balthasar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey B, Front Office Manager at Sheraton Grand Nashville Downtown, responded to this review, 5 August 2014
Thank you for your review! Our new rooms are AMAZING! Come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Nashville Downtown

Property: Sheraton Grand Nashville Downtown
Address: 623 Union Street, Nashville, TN 37219-1706 (Formerly Sheraton Nashville Downtown Hotel)
Phone Number:
Region: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Nashville
#33 Romantic Hotel in Nashville
#34 Business Hotel in Nashville
#39 Family Hotel in Nashville
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Grand Nashville Downtown 4*
Number of rooms: 474
Official Description (provided by the hotel):
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Nashville
Nashville Sheraton

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