My friend and I reserved a room at this hotel because of its location. We reserved for the 17th of August to attend a concert. They changed the date without our knowledge and we had to find another hotel when we went to check-in. The staff at the counter was not understanding at all and charged the card on the account when we showed up. My friend complained to choice customer service and then they made the reservation elsewhere. Because of the complaint, the General manager called the next morning. He was extremely argumentative, and he blamed us for making the reservation incorrectly even though one of his reps made it over the phone. He refused to refund what they charged when we tried to check in (the charge wasn't there a few hours earlier). My friend called the franchise owner and sent the rude emails she received from the GM to them and finally got an apology and refund from the GM the following day. Our intention was to be able to walk to the arena in a decent place that I've been before. I will never attempt to stay there again. Whether or not the customer is right, you should NEVER blame them or be rude. Courtesy goes a long way.
- Official Description (provided by the hotel):
- The Comfort Inn(R) hotel is ideally located in the downtown area, providing easy access to all major interstates. This Nashville, TN hotel is less than one mile from the Bridgestone arena, the New Music city Center and the Country Music Hall of Fame and Museum. The campuses of Vanderbilt University, Belmont University and Tennessee State University are only minutes away. Tourists will enjoy shopping a wide variety of specialty stores and visiting local museums. There are several restaurants and cocktail lounges located in the surrounding area, including "Nashville's #1 Dining and Entertainment Destination," the Wildhorse Saloon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Odigeo, Choice Hotels, Ebookers, Agoda and TravelUp so you can book your Comfort Inn Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Nashville/Demonbreun Street Hotel Nashville
- Nashville Comfort Inn