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“rude staff overall” 1 of 5 bubbles
Review of Comfort Inn Downtown

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Comfort Inn Downtown
Ranked #84 of 154 Hotels in Nashville
Louisville, Tennessee
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“rude staff overall”
1 of 5 bubbles Reviewed 28 August 2013

My friend and I reserved a room at this hotel because of its location. We reserved for the 17th of August to attend a concert. They changed the date without our knowledge and we had to find another hotel when we went to check-in. The staff at the counter was not understanding at all and charged the card on the account when we showed up. My friend complained to choice customer service and then they made the reservation elsewhere. Because of the complaint, the General manager called the next morning. He was extremely argumentative, and he blamed us for making the reservation incorrectly even though one of his reps made it over the phone. He refused to refund what they charged when we tried to check in (the charge wasn't there a few hours earlier). My friend called the franchise owner and sent the rude emails she received from the GM to them and finally got an apology and refund from the GM the following day. Our intention was to be able to walk to the arena in a decent place that I've been before. I will never attempt to stay there again. Whether or not the customer is right, you should NEVER blame them or be rude. Courtesy goes a long way.

  • Stayed August 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Teisha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
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English first
Memphis
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 August 2013

I stayed here for a night & it was pretty good. Location was it is super convenient & there were several local places within a block to grab a filling meal.They are doing some major remodeling Including a new breakfast area & fitness center. however their workers are taking great care not to impose any problems on guests. Staff is wonderful to work with, no problems.They have a great pool & I will be telling a friend about this to perhaps make a commercial there using pool as a backdrop.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Huner W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mac K, General Manager at Comfort Inn Downtown, responded to this review, 25 September 2013
Thank you for your comments. So glad to know that you were able to receive our southern hospitality. I greatly appreciate you adding your experience. We look forward to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 28 August 2013 via mobile

Pros: 15 minutes walk to broadway, across for a hipster bar called "tin roof" with great specials, friendly staff, clean(although currently under construction), free wi-fi, warm breakfast, nice tv
Cons: loud AC units, the walk to downtown is uninspiring, poorly lit rooms, no hair conditioner provided, old carpets

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kaitlyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 26 August 2013

I'm staying at a Comfort Suites a lot, and I have a lot of points, so I used them to book a room in this hotel. Now I'm afraid I have a lot of points in a worthless chain.

This hotel is older and looks OK from the outside. The people are nice. It's in a fairly good location. They're trying to spruce it up, but it's just not going to be enough. These rooms need to be gutted to the bare walls and floors and completely redone.

All the linens and furniture need to be ditched - it's all literaly falling apart.

The bedspread was old, with holes burnt in it from cigarettes, and some sort of reddish-pink stain on it which I don't feel like thinking about.

Whatever they used to clean the room smelled terrible and was used in industrial quantities. That was probably the worst feature of all, and sent my wife over the edge.

We checked in, glanced at the room, booked something at another chain, and checked out. Waste of time. Seriously needs to be gutted, or even completely razed and rebuilt.

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank nailhead33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Nashville hotels

Brandon, Mississippi, United States
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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2013

I always stay in Comfort Inns when I travel. I had a last minute engagement and needed the room. The staff was friendly and the rooms nice. There were special circumstances that brought me to Nashville and will stay here again.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
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Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mac K, General Manager at Comfort Inn Downtown, responded to this review, 26 August 2013
Thank you very much for reviewing our hotel. I am writing to let you know how delighted we were to receive your kind words of praise.Thank you very much for your feed back. Your reviews are our strength.Once again thank you very much for choosing us. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericksburg, Virginia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 21 August 2013

This hotel is an easy and safe walk to the downtown bar district in Nashville. The rooms were descent, and we had a quiet comfortable stay. The location of the hotel makes this a must stay. It is also easy to get too off the interstate, since it sits adjacent to the freeway exit. Nice pool area to relax in also.

  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mac K, General Manager at Comfort Inn Downtown, responded to this review, 23 August 2013
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise.Thank you very much for your feedback.I want you to know that the comments and suggestions we receive from guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Once again thank you very much for choosing us. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
welwyn garden city
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed 19 August 2013

The carpets are sicky and dirty. there was building works going on and if were told we would have booked else where. Breakfast was good. Nice owners. The whole place need updating. We plan to go back but will find another hotel.

Room Tip: Sorry comfort inn you are nice people but this place needs to be updated. Its what travelling sales...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank athena130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mac K, General Manager at Comfort Inn Downtown, responded to this review, 23 August 2013
Thank you very much for reviewing our hotel.Your reviews are our
strength. As you know we are located in the heart of the city, which has
many bars and restaurants.We also have freeparking which is very rare in
nashville.Thank you again for choosing us. We are looking forward to
seeing you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Downtown

Property: Comfort Inn Downtown
Address: 1501 Demonbreun Street, Nashville, TN 37203
Phone Number:
Region: United States > Tennessee > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #84 of 154 Hotels in Nashville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Inn Downtown 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Comfort Inn(R) hotel is ideally located in the downtown area, providing easy access to all major interstates. This Nashville, TN hotel is less than one mile from the Bridgestone arena, the New Music city Center and the Country Music Hall of Fame and Museum. The campuses of Vanderbilt University, Belmont University and Tennessee State University are only minutes away. Tourists will enjoy shopping a wide variety of specialty stores and visiting local museums. There are several restaurants and cocktail lounges located in the surrounding area, including "Nashville's #1 Dining and Entertainment Destination," the Wildhorse Saloon. ... more   less 
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Also Known As:
Comfort Inn Nashville/Demonbreun Street Hotel Nashville
Nashville Comfort Inn

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