I have actually not stayed at this property, but I did make a reservation. When booking online through Choice, I accidentally chose the wrong date for my reservation (clicked April 19 instead of June 19). I didn't realize my mistake until I received an email reminder about the reservation. I called the hotel and the desk clerk said she would take care of it.
Problem solved, right?
Wrong. My card was billed for the stay anyway. I called the day the transaction posted and asked to speak to a manager. I was told there were no managers on property, and that, in fact, there were hardly ever managers on property. The lady took my information and said she would have a manger call me back whenever they were in.
It's now a week later, and I've still not received a call, so I called them again. I asked to speak to a manager, and was again told there were none on perperty. When I explained the situation to her, she basically accused me of lying about it. She said that if I had spoken to someone at the desk, they would have directed me to call an 800 number for the cancellation. She refused to take my information to have a manager give me a call.
Needless to say, when I do make the correct reservation, it won't be with them.
- Official Description (provided by the hotel):
- We offer EXTRA LARGE ROOMS, largest in the area, We have an INTERIOR CORRIDOR HOTEL, with FREE HOT BREAKFAST, ELEVATOR,and FITNESS Center ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, getaroom.com, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Comfort Inn Newport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Newport Comfort Inn