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“Double Tree Does it Well” 5 of 5 bubbles
Review of DoubleTree by Hilton Oak Ridge - Knoxville

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DoubleTree by Hilton Oak Ridge - Knoxville
Ranked #1 of 7 Hotels in Oak Ridge
Certificate of Excellence
Peotone, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Double Tree Does it Well”
5 of 5 bubbles Reviewed 11 July 2013

We stayed at the Double Tree Oak Ridge-Knoxville and we were pleasantly surprised at the comfort of the room. The bed and pillows were very comfortable. The other amenities were just pluses to our experience. Bathroom is large, small fridge available, etc. We will use Double Tree in the future.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank LoriO58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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613 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Spanish first
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English first
Louisville, Kentucky, United States
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 July 2013

It's nice to be pampered every now and then, and this is the place that will do it! Wonderful beds and pillows,( I had to talk my wife out of squeezing them into the suitcase LOL!) The breakfast buffet was very good with lots of choices and the staff is always very friendly and helpful. We look forward to returning again.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lutz, Florida
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

We've traveled to Oak Ridge at least once a year for the last 6 years to off-road at Windrock OHV Park with the Hummer Club, and every time we've stayed at this hotel. On every occasion, we've had an excellent stay. The beds are extremely comfortable, the staff is friendly and it's very nice to have a bar to congregate in during the evening. The food in the restaurant is always excellent and the wait staff is always helpful and willing to help make our meal an enjoyable experience. We're coming to Oak Ridge again next month and our reservations are already made. If you're in the area, you can't go wrong staying at the Doubletree Oak Ridge.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 8 July 2013
Thank you so much for taking the time to write such a fabulous review about our hotel. We take pride in serving our guests and are happy that you enjoyed every aspect of our hotel. Thank you also for your kind words about our staff. When praise comes from our guests, it means a great deal to them and helps them stay motivated to perform their most important job--delivering superior hospitality. Thank you for your loyalty to our DoubleTree and we look forward to being of service to you next month. We are so happy to accommodate the Hummer Club and all ATVers that visit our area to ride Windrock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 July 2013

The staff is really great and the location is good. You can get a guest pass to the Rush, which is a great workout center about two blocks from the hotel. The location is also convenient to resturants. However, the hotel is an older hotel and it is not quite what you would expect from DoubleTree. The guest room was small as was the bathroom. The room that I was in had a small fridge but no microwave.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Craig Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 8 July 2013
Thank you for giving us feedback about your stay. I was surprised to see your comment about the size of our rooms. Most of our guests love the size and shape of our rooms. I also wanted you to know that although we do not have microwaves in every room in our hotel, we are happy to provide them at no charge upon request. Just request one upon your next visit, and we will take care of the rest! Thank you for being our guest and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 2 July 2013

This is a hotel that could be good, it's just not. Not one item hits the mark. Check-in poor, spotty front desk attendance, litter in lobby (used paper cups sitting out for hours), family members of staff using pool and being unruly. Food edible, just not great. Gnat infestation in bar/restaurant. Mildew growth spewing out of ventilation unit in room, burning stink, no grating over unit, had to change room. Shower dark and no exhaust fans for dampness. Check out with no comment such as "nice stay?" literally not a word. A very poor staff, breakfast staff seems to have just started today, not one helpful or engaged staff member in the hotel. I'm a Hilton Honors member, so I guess this is the best treatment you can get! Will stay with Marriott from now on so as not to run into this type of problem again.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank DeeNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 3 July 2013
I am very surprised to see a review such as yours. My entire team usually exhibits superior customer service and I find it unfortunate that this was not displayed to you during your recent visit. As you can see from our previous reviews, we usually hit the mark! We take hospitality seriously and we sincerely want all of our guests to be happy. I hope we will have a future opportunity to show you how we can shine. We appreciate you choosing our DoubleTree and thank you for your continued loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordsville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 June 2013

AC must have been set to "green" as it never got below mid 70s despite being set at 60. Carpet was littered with nail clippings and brown nuggets. No note pad on desk, coffee pot had soiled filter from a previous guest. Poor cleaning

  • Stayed June 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 8 July 2013
As we have discussed, you should never have been checked-in to a room that was not completely cleaned and inspected. While incidences like this do occur, they rarely happen at our hotel. I apologize if this mishap caused you any inconvenience. Thanks to your candid feedback concerning the AC unit, my Chief Engineer found that the thermistor had gone bad in the unit and he was able to repair it before any other guest was affected. Thank you for providing us with this all too important information, so we can better take care of our guests. We look forward to your next visit and thank you for your continued support of our DoubleTree.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hattiesburg, United States
1 review
4 of 5 bubbles Reviewed 26 June 2013

I only stayed for 2 nights but I had a pretty good stay at the Double Tree. Everything was up to standards and the staff was friendly enough. I have no complaints. My room was very clean and adequately supplied.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maliha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Oak Ridge - Knoxville

Property: DoubleTree by Hilton Oak Ridge - Knoxville
Address: 215 South Illinois Ave., Oak Ridge, TN 37830
Phone Number:
Region: United States > Tennessee > Oak Ridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oak Ridge
#3 Romantic Hotel in Oak Ridge
#4 Family Hotel in Oak Ridge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Oak Ridge - Knoxville 3*
Number of rooms: 167
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more   less 
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Also Known As:
Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
Doubletree Oak Ridge
Oak Ridge Doubletree

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