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DoubleTree by Hilton Oak Ridge - Knoxville
Ranked #1 of 7 Hotels in Oak Ridge
Certificate of Excellence
Saulsbury, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Service, staff conduct, facility, value for dollar.”
5 of 5 bubbles Reviewed 4 October 2013

Outstanding in all respects including facility, staff, service, attention to details, meeting rooms, sleeping rooms, value form dollor, internet hook up and location. The check in and check out service provided timely and efficient.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Monroe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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623 reviews from our community

Traveller rating
    322
    203
    64
    23
    11
See reviews for
150
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292
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Olive Branch, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 October 2013

The hotel was great. I enjoyed all except for the noisy child in the next room. I wish there were floors or sections of the hotel where families, teenage youth and others with loud groups can stay so they don't infringe on the relaxation of others desiring peace & quiet.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Rita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 October 2013

The building itself is not the newest, the staff more than makes up for the lack of trendy decor though. Nice free breakfast and a restaurant if you would like a more complete breakfast. Room service is prompt and of fair quality, th They have always taken care of any need or concern. I stay there for a week a few times a year and wouldn't change to any other hotel in the area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 3 October 2013
Thank you for your review of our hotel. It is an honor to be the leader of such a fantastic team! I am especially glad that you enjoy our restaurant. We maintain an excellent rapport in the community and Burchfield's has many loyal regulars who dine with us on a continuous basis. We appreciate your loyalty to our hotel and look forward to being of service to you on your return visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 September 2013 via mobile

What a delight! My four year old loved the warm pool, the beds were great (we even overslept), and the staff was great to our dog!

The executive breakfast was yummy and easy to access.

There were several restaurants close by. The location was 12 miles off 40, but it was worth the drive!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 September 2013

Excellent staff and hotel. Room was excellent! The breakfast was a bit sparse, but adequate. Location is excellent to go and explore the Smokies! Just a short drive to the twisting and turning roads and hills. Lot's of nice restaurants in the immediate are!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank globetrekers29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethpage, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 September 2013

Very courteous, friendly, and helpful. Front desk helped me set up corporate rates for myself and my crew when in the area on jobsite daily. They sent a link to my email in order for it to be easier to make my reservations.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 23 September 2013

Not very happy with cleaning of the room. did not sweep bathroom floor and strains of hair was on the floor as soon I checked in. Air condition control did not get as cool as other hotels. Breakfast on the 5th has really fell off. New lady up there for sat down the entire time and it seemed a struggle to do anything but say "good Morning". She acted like she needed a nap every morning I was there. Fruit was almost gone each day and I was there at 8am at times. not happy about my recent visit and I am a regular to this hotel. Only keep coming back for the Burchfields option for dinner and drinks. I was on the 1st floor and could hear my neighbor sneeze. Very thin walls

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 25 September 2013
Thank you for your honest feedback. While it is very rare that we receive comments such as yours, we realize that every great team needs improvement in various areas. Our previous concierge who had been with us for years recently retired and while we wish her the best, our guests are really missing her. Please rest assured that we will be able to find the perfect personality for our concierge soon! We appreciate your business and thank you for being concerned about the welfare of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Oak Ridge - Knoxville

Property: DoubleTree by Hilton Oak Ridge - Knoxville
Address: 215 S Illinois Ave, Oak Ridge, TN 37830-6204
Phone Number:
Region: United States > Tennessee > Oak Ridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oak Ridge
#3 Romantic Hotel in Oak Ridge
#4 Family Hotel in Oak Ridge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Oak Ridge - Knoxville 3*
Number of rooms: 167
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more   less 
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Also Known As:
Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
Doubletree Oak Ridge
Oak Ridge Doubletree

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