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“Concierge floor was fab”

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DoubleTree by Hilton Oak Ridge - Knoxville
Ranked #1 of 7 Hotels in Oak Ridge
Certificate of Excellence
Nashville, Tennessee
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Concierge floor was fab”
Reviewed 9 December 2013

Stayed here on the way out of town after a football game. It was bit further from I40 than I remembered, but we were treated well. The concierge floor breakfast was great and the room was fabulous. I'd stayed here years ago and remembered the service and decided to come back when I returned. Loved it.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank bryanyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Columbia, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 December 2013

Stayed here during a conference. It's located directly in front of the Pollard Technology Conference Center. Room was clean and quiet. (If decor is your thing...it's outdated but not ragged) Nice shower with plenty of hot water and great water pressure. (pet peeve) The bed is super comfortable. Staff was very friendly and quick to assist. Burchfield's has good food and a decent selection. One of the best stays I've had for the $$. I will definitely stay here next time I'm in Oak Ridge.

  • Stayed December 2013, travelled on business
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Helpful?
2 Thank Kirk M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinellas County, United States
2 reviews
Reviewed 1 December 2013

This is my second stay. I choose this hotel in Oak Ridge rather than a hotel in Knoxville because it not in congested area and there is plenty of parking. The bed was comfortable. The room was very quiet (except one evening when carpet cleaning was taking place outside my room upon my return to the hotel).The bathroom was clean; the shower was hot. I would stay here again.

  • Stayed November 2013, travelled solo
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    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Walter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waverly, United States
1 review
Reviewed 27 November 2013

I travel to Oakridge TN. regularly and have stayed at all of the hotels in the immediate area. My best experiences has been at the Double Tree. The lounge is a great area to hang out and it has a great central location to the businesses in the area. The Rush exercise center is free to hotel customers and has wonderful accomodations.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aiken, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 November 2013

From the minute reservations are made through check in; the room provides great bed for a sound night rest. Then food and staff treat everyone as family. A must to vist for cocktails and social meetings and the restaurant provides the highest quality food in the area. Please enjoy!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Audie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allensville, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2013

This was a very nice hotel but when I went into my room there was a strong perfume or aftershave smell like a bottle was spilt or something. While it didn't give me an allergic reaction it did irritate my sinuses.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank madmutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2013

Upon check in at 10PM was given a coupon for free dessert at the restaurant - the restaurant just closed and we were told it would probably be accepted upon room service. This prompted us to stay at the hotel for a late dinner instead of seeking food outside. After some discussion we were told it would be accepted for room service as a manager override. However upon delivery, the room service attendant was quite rude and said they did us a "favor". I explained to him that if they never honor this coupon for room service that they shouldn't offer it to guest upon check in if the restaurant is closed and not to inform guest that it would probably be accepted for room service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Noah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review, 18 November 2013
Thank you for taking the time to speak with me on the phone about your experience. The dessert coupon is valid wherever you decide to dine in our hotel, and I apologize for the misunderstanding. I also would like to thank you for your business, and for you being so cordial and appreciative of my follow up call to you. Our team member, while trying to make you feel like a valued guest was perceived as just the opposite. We understand that our guest's perception is who we are, and we look forward to being of service to you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Oak Ridge - Knoxville

Property: DoubleTree by Hilton Oak Ridge - Knoxville
Address: 215 S Illinois Ave, Oak Ridge, TN 37830-6204
Phone Number:
Region: United States > Tennessee > Oak Ridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oak Ridge
#3 Romantic Hotel in Oak Ridge
#4 Family Hotel in Oak Ridge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Oak Ridge - Knoxville 3*
Number of rooms: 167
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more   less 
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Also Known As:
Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
Doubletree Oak Ridge
Oak Ridge Doubletree

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