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“A night in Pigeon Forge”
Review of MainStay Suites

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MainStay Suites
Ranked #7 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Elk River, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A night in Pigeon Forge”
Reviewed 27 December 2013

We just needed a place to stay on the night before we got in to Asheville. Found this online for a very incredible price! Beautiful suite with 2 queen beds and a pull out couch. It also had a kitchen, full refrigerator and a deck! The staff was so courteous - true Southern hospitality. My whole family wished we could've stayed longer, by far our best find on our trip.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
1 Thank 19KMA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 30 December 2013
We truly hope you had a good Christmas season. Thank you for spending time with us and sharing your valuable comments. Our goal is to be "Your home away from home". Hope to see you in Spring or Summer of 2014.
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590 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Haysi, Virginia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 December 2013

Upon our arrival at Main Stay we was given room 217 2nd floor room at the end of the Hall, which was spotless. The room was very cold upon on arrival, went back and informed the front desk the heat wasn't working, they advised me the controls for the room was on the wall. I went back to the room changed the temp. controls and still nothing happened, my wife and I finally figured out the heating unit was unplugged, after we plugged the heating unit up the room warmed fairly quick. The fan going between the bedroom and living/dining room was a little loud, but worked great. We used the pool and hot tub, the area was clean very well kept. The complimentary breakfast was really good quality food, and the host was a exceptionally nice lady. I would stay with Main Stay again, but I do think Main Stay should insure the rooms are warm before guest check ins. It was a very unpleasant experience being at Dollywood all day and frozen from the cold weather and checking into a cold room.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank acerbwe85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 18 December 2013
Thank you for the kind comments about our property and yes your room should have been warm prior to you checking in. I will work with my housekeeping staff to ensure this doesn't happen in the future. I look forward to seeing you back in the spring at Mainstay Suites
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013

We just returned from our stay. We arrived Thanksgiving and stayed three nights. We loved our suite and could not have been more pleased. The breakfast was very good, the location was convenient to everything. The staff was very friendly. My son and daughter enjoyed the indoor pool. We will be returning.. We loved our visit!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CandyCantrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 6 December 2013
Thank you for being our guest and at Mainstay we want you to "Live Like Home" we are the hidden gem of Pigeon Forge. Thanks for sharing to all of the Trip Advisor friends your kind comments. Look forward to seeing you in the spring or summer.
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Heath, Ohio
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 November 2013

We stayed here for a pageant and the ballroom is beautiful! The hotel itself is very pretty and well cleaned. We didn't have any problems this stay. The only thing I think I may mention is that there are only 4 luggage carts and when you're with a gigantic group it's hard to get one. For breakfast they have cute bear waffles and many other options. It was fun.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 29 November 2013
Thank you so much for your kind comments. We are a great place for groups and our convention center will hold up to 300 people. Great for small business and family reunions also.
The pageant was a great success and look forward to seeing you in the future.
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Kingsport, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013

I have stayed here a number of times and really love this hotel! It's a couple of blocks off the parkway, which means it's in a very quiet area but yet still close to everything. There's a beautiful creek area in front of the property and a large pool area in back. They have a kiddie pool, a large regular pool, and a small lazy river. There's also a nice covered patio area for outdoor meetings, reunions, etc. The hotel also has a large indoor pool and a hot tub.

The rooms are very nice with a separate sitting area with a sofa, and there is a kitchen with everything except an oven. There's a sink, full-sized refrigerator, stove top, microwave, and dishwasher. There's a snack bar type of table which divides the kitchen area from the sitting area. The queen beds are large (I've stayed in some hotels where the "queen" seems more like a double) and very comfortable. The mattresses are rather firm but are not hard; I think they are great. I cannot comment on the pillows because I always bring my own. Most rooms also have a balcony which overlooks either the pool in the back or the parking lot and creek in the front. The bathroom is a decent size - with the sink INSIDE the bathroom where it belongs - and you have plenty of room to turn around while getting dressed.

The breakfast is pretty decent. They had sausage, biscuits, gravy, make-your-own-waffle, boiled eggs (if I remember correctly), fruit, oatmeal, cereal, and a few other things. It may not taste like homemade, but it was still pretty good and filling. The staff was good about bringing more food out when things were getting low. They keep bringing food out right until the end of the breakfast time, so there is still plenty for late-comers to eat.

My church denomination has selected this hotel for all their Tennessee state conferences. I have been there for a couple of our retreats and was impressed with the conference area. We filled up virtually the entire hotel, so breakfast was crowded; but the hotel opened up a meeting room just down the hall for an overflow breakfast seating area. There was plenty of food for everyone, and plenty of seating in the overflow area.

The only reason I could not give this hotel 5 stars is that, even though the room itself is large, there is not a lot of space to put up your stuff. The dresser and the closet are just a bit small for two women sharing a room, and we had to get a little creative to find places to store some of our luggage. It works out ok, though, and it's not a big deal because we love everything else about the hotel. Also, the WiFi works pretty good; however, this year I had trouble with the old laptop I use for travel and could never get it connected to the network. It must be something in the network settings which is incompatible with my hardware. I also had a tablet with me on this trip, and it worked great. There is also a computer available to use in the lobby, although I noticed they need to run some updates on it.

Room Tip: A driving trip: explore the road which goes around behind the hotel; it's a good back route to...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jean_in_TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 18 November 2013
We are so happy that you loved our hotel. Our #1 goal is customer satisfaction, we love having your group with us. Hope to see you soon.
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Dallas TX
Level Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 9 November 2013

We spent two nights in Pigeon Forge and this was like finding an oasis in the midst of chaos. The traffic was terrible on the main street and this hotel is several blocks off that street in a very quiet area. Our room was beautiful, with a full kitchen and plenty of room to enjoy. We had a balcony with a nice view and the staff was very friendly. Breakfast was standard, but good. You have to be aware that you will be charged for use of the safe, but if you do not use it, ask them to refund it at the end of your stay. This was a small inconvenience and I think they should handle that differently. Such a nice stay that I hated to leave.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Teresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 11 November 2013
Thank you so much for the kind comments about our staff and hotel. You are right we are just a couple blocks off the main strip on a 25 acre farm. We are so close to all of the fun and activities of Pigeon Forge but in a quite relaxing atmosphere. Thanks for staying with Mainstay Suites
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Powell, TN
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 November 2013

We spend a lot of time in Gatlinburg and Pigeon Forge and thought that we knew all of the lodging opportunities available. Our friends have repeatedly told us about MainStay Suites which is off the parkway by about 1 mile.
We booked by calling the hotel and using our corporate rate we came within a few dollars of the convention folks who were there this last week of October. Upon arrival we were pleasantly greeted at check-in which was quickly accomplished. Note - if you arent going to use the safe tell them right then and they will take the safe charge off your bill. Upon entry to our suite we were pleased to see 2 queen beds, a separate living space containing a full sized fridge, stove, microwave and sink. There was a nicely sized eating/working bar that split the kitchen area from the living area that contained a sofa anda flat screen TV that could be swiveled for watching from the bedroom area. The bathroom was clean as spic and span as was the carpet in the living areas. We stayed here 3 nights. The view from our room (also had a balcony) faced in the direction of Mt LeConte and was breath taking. It is so much quieter being away from the noise of the parkway and you notice right away the care that the staff takes with all facets of the operation to include housekeeping, breakfast and the outside landscaping.
We were impressed with the breakfast offerings which included make your own waffles, scrambled eggs, sausage, biscuits, a variety of breads and cereals as well as oatmeal.
This is a hidden gem which I have attempted to describe as best I can. We were delighted and found our rate to be exceptional in that this was one of the last weeks of leaf looking here in the Smokies. We plan on returning here quite often. This would also be a great place for familes as the sofa makes out into a bed. This property also has a small but adequate fitness facility, a large indoor pool and hot tub and as the season permits a large outdoor pool and lazy river. What are you waiting for? Book it now!

Room Tip: Rooms on 2d -4th floors facing east have best views
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CNEagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, 6 November 2013
Thank you so much for staying with us. Great job in describing our property, we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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