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“Great Place To Stay!”
Review of MainStay Suites

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MainStay Suites
Ranked #8 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 24 March 2014

We visit Pigeon Forge and Gatlinburg twice a year and have stayed in many places. This was one of my favorites! Even though they are doing a renovation everything was clean. We had 3 rooms and all were clean and well stocked. The rooms are spacious and allow for visiting with family. Breakfast also was very good and kept well stocked and the front desk staff was very nice and helpful. We would stay here again and look forward to our next visit to your area!

  • Stayed: March 2014, travelled with family
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Thank Jeri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 26 March 2014

Thank you so much for being our guest. We strive everyday to make it a better everyday

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454 - 460 of 646 reviews

Reviewed 20 March 2014 via mobile

This place could use some updating, but for the price ($85 incl tax), it was decent. There were some stains on the couch, but the room was clean. The in-room kitchenette is convenient. There were no baseboards in the hallway; maybe they were renovating. The check-in clerk was very friendly. The breakfast was standard fare for a free hotel breakfast. No major complaints here, but this is not a luxury hotel. It met expectations for the price and caliber of this chain.

  • Stayed: March 2014
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Thank travelsnobFortMyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 24 March 2014

Thank you for staying with us and our goal is to constantly improve. Our reviews are good, including the breakfast. The hotel has been going through a huge renovation project in our rooms, lobby, pool areas. Baseboard is down because new flooring and carpet is going in.
We look forward to your return.

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Reviewed 15 March 2014

This is a great place to stay. I love that is off the beaten path a little bit. The rooms are very very spacious. We usually get a 2 queens bed room.. It comes with a sofa sleeper and a mini kitchen.. The only thing was the balcony locked from the outside with no access to get back in(No reg key). that was very strange. But the breakfast was good if you get there as soon as it opens or soon after bc they dont make a whole lot. We have stayed there twice and have enjoyed both stays will prob stay again.

  • Stayed: December 2013, travelled with family
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Thank missj_90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 17 March 2014

Thank you for being our guest and your home away from home. If you stayed on the first floor the balcony doors are designed to lock and as a safety feature to keep anyone from coming into your room should you accidently leave it unlocked.

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Reviewed 4 March 2014

Great place to stay! Excellent breakfast, large room with kitchenette, loved the balcony. Nice indoor pool with hot tub. Really pleased with everything really hoping to come back soon especially when your outdoor pool opens!

  • Stayed: March 2014
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Thank cocomoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 5 March 2014

We look forward to you coming back when the outdoor pool opens. Spring is and Summer are getting close. Thank you for staying with us.

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Reviewed 20 February 2014

Have stayed there 6 times in the last 6 years. Always been clean and comfortable. The breakfast ladies do a fantastic job of keeping eating area clean and restocked. The breakfast area does get crowded if they are hosting a conference that weekend, ( 50-100 eating at one time). Was just there in Feb, 2014 and they are remodeling. It's going to look even better.

  • Stayed: February 2014, travelled as a couple
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Thank Doyle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 21 February 2014

We are so glad to hear that you have stayed with us over the past six years. Thank you for your comments. We are excited about 2014 and the new exciting changes at Mainstay Suites. We look forward to hearing from you soon.

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Reviewed 10 February 2014

I had two separate stays here on two consecutive weekends surrounding Wilderness Wildlife Week, one from Fri., Jan 24 to Mon. Jan 27, and then a one-night over Sat., Feb. 1st in 2014.

First weekend I was in room 314 and second weekend I was in room 323.

Both stays were great as far as the hotel amenities and service. Rooms were mostly clean and almost "new" with little wear. I elected only "light service" for housekeeping and they replaced towels and took out trash only.

Loved the "Shower Massage" shower head in the bathroom; had real water pressure instead of typical "water saver" types that make you shower twice as long, so no real savings. Also, loved the light fixture over the tub area, but they needed to be cleaned out as I found dead flying insects in them (no roaches though).

Breakfast was fine each morning (I showed up very early) with several hot and cold items; would like to see bacon added as I prefer over sausage (can't handle spices in sausage). Lobby is under renovation right now, but no real construction mess when workers aren't present and it will look great when finished.

Had no issues with slow elevators or unavailable luggage carts, but I wasn't using either at really busy times of day.

Commendations to the night staff gentleman (didn't get his name) for taking care of the "stomping elephants running relay races" over my head in room 413 on first weekend; they couldn't be drowned out with even a white-noise fan. I patiently tolerated them on Friday night until after 1:00 AM, but when they started up again after 10:00 PM on Saturday night, I went down to have him take care of the situation..and he did.

I knew to tell them at check-in both weekends that I wouldn't be using the safe, so take the charge for it off.

The location back off the parkway makes for a much quieter stay, when elephants are running anyway, and I would definitely consider a stay here again on future visits.

Room Tip: Rooms with numbers in the odd 20s (121, 123, 221, 223, etc.) all face the pool area. If wanting oth...
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  • Stayed: January 2014, travelled solo
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Thank Kat_Cubs_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 11 February 2014

Thank you for staying with us during Wilderness Wildlife Week. What a great event with a record turn out this year at the beautiful LeConte center. We hope that you will tell all of your Wilderness group to stay with us next year. Thank you for your kind comments about our hotel and thank you for all you do to make Wilderness Wildlife Week a great success.

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Reviewed 16 January 2014

me and my family stayed there when we visited Dollywood in December 2013..rooms and service were excellent only problem I had was their elevator is VERY VERY VERY SLOOOWW! they need to update that :)!

Room Tip: rooms are excellent I had a handicap room and it was plenty big enough for me to get around. mom and...
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  • Stayed: December 2013, travelled with family
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Thank Cindy_lou430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 11 February 2014

Thank you for being our guest. We do have two elevators one near the front desk lobby and the other at the end of the long hallway. The building is made into a tee shape and has one long hallway,that is why we put the elevators in separate locations. However the main elevator is used more frequently. We appreciate you staying with us and are always looking to Improve. Hope to see you back soon.

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Additional Information about MainStay Suites

Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range: £75 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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