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“Will Return”

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The Inn On The River
Ranked #2 of 90 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Alexandria, KY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Will Return”
Reviewed 1 September 2011

Stayed at this hotel for one night when driving thru Pigeon Forge. Staff extremely friendly. Free breakfast in very nice big lobby that included biscuits, gravy, eggs, sausage, waffled,etc. We even were able to sit out on the patio and enjoy our breakfast due to the wonderful weather. I watched the squirrels play and ducks get food out of the stream while I ate breakfast. The hotel has an indoor pool with hot tub and outdoor pool which were all clean. Rooms nice and clean with comfy beds. I really have no complaints. Hotel also gave us a coupon to eat at some restaurants across the street. We ate at the Mellow Mushroom which was also VERY tasty. This will be our new place to stay when in this area.

Room Tip: I got a deal on a website..rooms on hotels website were more expensive so shop around.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Funinsun79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,125 reviews from our community

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    90
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (759)
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Lubbock
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 September 2011

What a pleasant location, near everything, shows, shopping and restaurants. Ample parking and good front desk support.
The breakfast is above average, who would have thought Belgium waffleswith crisp bacon.
Very nice rooms, though a bit noisy if your near the large indoor pool.
Pop corn in the evening was also appreciated.
I would stay here again.

Room Tip: Stay away from pool, chlorine smell and loud noisey creep down the hallway. I would prefer the back...
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  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt. Airy, GA
1 review
Reviewed 1 September 2011

We found the staff very accomodating and cordial the entire 4 days we were there, especially A.J. and Bridget. We enjoyed the comfortable atmosphere. The beds were fine, the rooms were clean, as was the entire hotel. We will be back!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Marion C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gadsden, Alabama
1 review
Reviewed 1 September 2011

Chuck checked us in and went the extra mile when I told him my wife and I were celebrating our 40th wedding anniversary. He upgraded our reservations and our entire 4 night stay was wonderful. I have already recommended The Inn on the River to several people since our return home.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Waccamaw, North Carolina
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 August 2011

We came on a 7 hour trip to the mountains, and when we got to the inn the staff was very pleasant and nice. The inn is a very nice place to stay and the service I would give everyone a A+, I was really surprised because I had read the reviews and was nervous about staying there. So we went into the room before checking in and to our surprise it was very clean, plenty of towels and wash cloths, beds was very clean and comfortable we was very satisfied, And, they have a GREAT Breakfast Bar. Overall, we was very pleased, on our next trip back we will be staying there again. Just A Tip stay on the creek side on the ground floor it is very NICE!!!!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank carol w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tipp City, Ohio
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 August 2011

Big mistake!! We had a coupon from roomsaver.com which they would not honor. The desk associate said it was a miss print.We should have turned around and left right then,after driving 8 hours we just settled.Rooms with a river view was even more expensive we got the parking lot view and it was even more difficult to find a place to park. If you can't get connected to their wireless do not call the help number it locked my lap top up and I could not use it after leaving there...which they did not tell me that then I make the phone call for help.
The Breakfast was not the greatest and of course there was no where to sit and they didn't bother to clean the tables off when people lefted

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Paddy1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Front Office Manager at The Inn On The River, responded to this review, 1 September 2011
I apologize for any and all inconveniences we may have caused during your stay. We are aware of the coupon you presented upon arrival and the consequential confusion that took place. The coupon was a result of a misprint by the issuing company and not intended to be distributed as it was. I do understand that your arrival was not handled to your satisfaction and regret the less than perfect experience during your stay in July. We take pride in the level of customer care all of our staff exhibits and assure that your experience is not the norm. As with your arrival experience, we have addressed your comments and taken measures to correct them, such as replacing our internet routers.
I want to personally thank you for bringing this situation to our attention. Should you have any questions, please contact me at (865) 428-5500. Also, when you are planning your next stay in Pigeon Forge, please feel free to ask contact me directly to better accommodate your needs.
Sincerely,
Rebecka Urban
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 August 2011

Staff was professional and cordial (particularly Cliff)! Rooms were very clean, bed comfy. Cost of room was reasonable. Great hot breakfast bar! Did not take advantage of indoor or outdoor pool or jetpool. Convenient location. For the value, we made the right choice to stay at the Inn on the River, and will definitely return.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sylvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pigeon Forge
#3 Romantic Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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