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“We LOVED The Inn On The River!” 5 of 5 bubbles
Review of The Inn On The River

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The Inn On The River
Ranked #3 of 90 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Radcliff, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“We LOVED The Inn On The River!”
5 of 5 bubbles Reviewed 7 November 2011

From the moment we saw The Inn On The River (which we immediately thought was VERY nice), we knew we had chosen the right place to stay in Pigeon Forge. It's wonderfully located within walking distance to so many restaurants, shops, stores, and attractions.

Upon check-in, we were greeted by both A.J. and Lisa, who very friendly, very helpful, and very professional, and made us feel so welcome and right at home. It was great to see their smiling faces at the front desk at various times during our stay.

Room Tip: We had a great room on the 3rd floor, with a nice view of the Little Pigeon River. That side of the...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 13 November 2011
We appreciate that you have taken the time to review our property and to give recognition to members of our staff. We all take pride in the level of service that we provide and are pleased that you agree! We look forward to your return trip.
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2,013 reviews from our community

Traveller rating
    1,504
    378
    90
    28
    13
See reviews for
946
629
18
41
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (735)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 November 2011

My mother and I stayed for 4 nights at the end of October through beginning of November 2011 on a Christmas shopping trip. It was our first stay here but we were so pleased we plan on staying here again. There was a hot breakfast every morning included which was so much better than the continental breakfasts we usually find at other hotels. I was also very pleased with fact that there were bright white light bulbs in the bedside lamps rather than the dull, dim yellow type usually provided. It made using the laptop on the also provided lapdesk a much more pleasant experience when away from home. The room was small, but nice with 2 queen beds. We paid a little extra to get a balcony overlooking the river. The bathroom had an unusual and stylish sink cabinet that was a bit too tall for us but nice still. The room came with a refrigerator but no microwave. However, we asked one be provided in room and they brought it right up. The hotel staff was pleasant and the lobby, breakfast area was large and comfortable. This is the first positive review I have ever submitted on a hotel and I am pleased to do so. You can't beat the experience for the price.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Christy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 5 November 2011
Thank you for your wonderful review! We would be honored to have you return for your next trip to Pigeon Forge. I would like to personally thank you for your feedback and for sharing your experience with everyone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheboygan, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 October 2011

I was on business for a couple of days and felt right at home. The rooms were very clean, full breakfast was outstanding, and most of all the staff was friendly and bent over backwards for whatever I needed. Excellent in customer service. That can make or break a property.
One staff member really helped me out at 5:00am when I needed flight information. He was more then glad to take a good half hour to look up some different flight oppitions for me. I had to have asap.
And his name was Will Timbrook. Tell him thanks again. And my hat goes off to everyone.

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kathleen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 13 November 2011
Thank you for taking the time out of your busy day to review our property! We greatly appreciate your comments and we were very pleased to receive praise about our staff.

Sincerely,

Rebecka Urban
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 25 October 2011

Room was nice. Bed slept good. It was clean and bug free and smoke free. They had a full breakfast that was included in the price of the room. They had a patio next to river if you wanted to eat outside. I used the tripadvisor mobile app to book room for one night.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sparky200848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sparta, Wisconsin
2 reviews
5 of 5 bubbles Reviewed 25 October 2011

We were on our trip to get married and stayed at the hotel. Everyone was very nice and helpful. A.J. was very helpful and friendly, he made sure we were able to get checked into our hotel early so we were not late for our wedding. He went above and beyond to make sure our day was perfect. Thanks A.J.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 5 November 2011
We are pleased that you enjoyed your stay with us! Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlestown, Indiana
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 22 October 2011

October 13th was my third time to stay at the hotel. The first two times I was able to use the coupon from Passport coupon booklet and was only charged around $59.00 including tax. The third time I wasn't able to use the Coupon and was charged a whopping $159.00 including tax. October is their busiest month; so that is understandable.
I also stayed in the two queen with patio next to the river; so that is why my roon was so expensive.
Everything was excellent. Clean, clean, clean!!!!
They had a wonderful hot breakfast.
I will go there again; but when the rates are less expensive.

Room Tip: I like staying in room with balcony on the first floor next to river. There is an indoor pool; but...
See more room tips
  • Stayed October 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susanne19511110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 23 October 2011
Thank you for sharing your comments with us, and your 3rd visit , too! You are right, October is the busiest time in Pigeon Forge, TN! When you are ready to make reservations for your next stay, make sure to ask for our current specials; we try to offer discounts when ever possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 October 2011

My husband and I stayed at this hotel coming of the beautiful Blue Ridge Parkway en route to visit the Great smoky mountains.
We had some technical difficulty initially as there was some confusion on the dates we were supposed to check in but the staff at the hotel were excellent at resolving the issue.We managed to get a room on the Busiest day of Fall when all other hotels in a 50 mile radius at least were fully booked.We even got a room by the river (room no 400) and had a great night sleep. The room was clean and very cosy. We found toiletries from Bath and Body Works in the bathroom and LOVED it.
The breakfast in the morning was excellent - everyone who was there was happy with the selection. There were waffles, southern biscuits with sause, fruits, pastry... a Hilton Hotel standard I would say.
A note - We found Pigeon Forge is a highly commercial area (reminds me of Vegas) and so it's filled with all kinds of entertainment and Food.
We thank Bridget and AJ both of whom made our stay possible and memorable... We'll be back if we visit the Great Smokies again.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Emira-Orooj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 20 October 2011
Thank you for your comments and for deciding to spend your vacation with us. Please do keep us in mind for your next trip to the Smoky Mountains; we would be happy to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#4 Green Hotel in Pigeon Forge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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