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“Mini Vacation to the Smokies”

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The Inn On The River
Ranked #2 of 92 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Reviewed 19 November 2012

We arrived on a Thursday night with a late check-in to view the new Christmas lights of Pigeon Forge in the Smokies. We were tired from the trip and welcomed in and had a late nite popcorn snack. Our matresses slept well, our room was clean and we could see and listen to the sounds of the Little Pigeon River from our balcony. The staff was more than helpful with anything we asked. Each day our shampoo, coffee, etc was restocked and we woke up to a great choice of food for breakfast. We are usually a Holiday Inn vacation group, but everything seemed to be that quality. We could walk to the Christmas Place and the Partridge and Pear restraunt and were very close to eating, attractions, outlet and other shopping. We have stayed there for four years in a row and it just seems to get better! Would definately stay here again and reccommend it to anyone.

Room Tip: The balcony by the river is a must if you are going to the mountains
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  • Stayed: November 2012, travelled with friends
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Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded 22 November 2012

Thank you for staying with us and for your great review! We enjoy having you stay with us and look forward to next time!

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2,000 - 2,006 of 2,546 reviews

Reviewed 19 November 2012

My sister and I took a weekend trip in November 2012, and stayed at the Inn on the River. The staff, room, breakfast, atmosphere were all very nice. Many of the guests gathered in the lobby in the evening for popcorn and to socialize. It seemed as though you knew everybody. The hotel is right beside the Christmas Place which made it easy to walk to. Would definitely stay here again, but would book in time to request a room on the river.

Room Tip: Request a room on the river side.
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  • Stayed: November 2012, travelled with family
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Thank KBJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded 22 November 2012

Thank you for your great comments! We would love to have you stay with us again; please call us when you are planning your next trip and we will try to get you a riverside room with a private balcony!

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Reviewed 18 November 2012

This hotel has been here quite awhile and they've done everything they could to update it without having to start from scratch, and while there are alot of really nice things, there are alot of quirky things too. The location is right on the main drag in Pigeon Forge which is chaotic, but also convenient if that's where you are wanting to spend most of your time. We had a nice view of the river, the lobby was beautiful, the staff friendly and they have a really nice breakfast in the morning and popcorn served at night, and free internet access. The cons are that the elevators are a little scary, there were hardly any outlets in the room for scrounge up two free ones for cell phone chargers, and the heater/air conditioning unit was old, VERY difficult to regulate, and the heat smelled funny. The lighting in the bathroom was fluorescent and flickered, giving a bit of a headache, and the TV sounded like only one speaker worked, which was only an issue because we were so overwhelmed by the "Vegas for Families" atmosphere that we just wanted to hang out and relax. The rooms were very clean, and we had a jacuzzi in the room that was clean and really generously sized.

  • Stayed: November 2012, travelled as a couple
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1  Thank rubymagee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
innontheriver, General Manager at The Inn On The River, responded to this reviewResponded 21 November 2012

Thank you very much for your candid “Pros and Cons” review of The Inn On The River. I value your input and appreciate it mostly because I have had the pleasure of being a part of creating the pros. I am now working on each of the cons; all the items you mentioned are on my wish list of future improvements along with much more. Last week we sent a check in for all new energy efficient guest room heating and air conditioning units that will include new wall mounted digital thermostats. Both elevators are now scheduled for a complete upgrade. Some of our brand new flat screen TVs have sound issues and are being repaired or replaced by the manufacturer. I don’t know which room you occupied but I hope and feel certain maintenance has replaced the flickering bathroom light. If you would like, please contact me personally at karl@myinnontheriver.com or call me at 800-388-1727. Sincerely, Karl Thomas, General Manager.

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Reviewed 16 November 2012

My husband and I stayed at The Inn On The River in October, 2012. Even though this is an independent hotel, it was one of the best rooms we have ever stayed in. The staff was extremely courteous, the room was exceptionally clean and very comfortable, and the full breakfast each morning was very good! We definitely recommend this hotel to anyone visiting the Pigeon Forge/Smoky Mountain area!

Mike and Debbie Hahn

  • Stayed: October 2012, travelled as a couple
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1  Thank 907DebbieB907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded 22 November 2012

Thank you for reviewing The Inn On The River and for you recommendations! We hope to see you again soon!

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Reviewed 14 November 2012

We thoroughly enjoyed our visit to the Inn on the River! The views were outstanding - the staff was very friendly and accommodating. There was a great lobby with a two sided fireplace - the food was wonderful - can't say enough positve about the Inn. We were given 4 rooms in a row during a very busy season for that area.

Room Tip: All rooms seem to have a great view.
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  • Stayed: October 2012, travelled with friends
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1  Thank Subasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded 22 November 2012

Thank you for reviewing our hotel! We enjoyed having you stay with us and hope to see you again!

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Reviewed 12 November 2012

The Inn on the River was an EXCELLENT place to stay!!!! Had a fabulous time. Rooms were georgeous (very clean and this is from a person who is hard to please in this area).... Everyone was extremely helpful!! (Especially our friend (Kathy V. who made sure our rooms had everything we needed) AWSOME friend. Breakfest in the morning was GREAT (and free)... Would recommend and stay here again!!!!

Room Tip: Awsome hotel!
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  • Stayed: November 2012, travelled as a couple
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1  Thank Dana_John2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded 22 November 2012

Thank you for reviewing The Inn On The River! We appreciate you comments and hope to see you again soon!

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Reviewed 11 November 2012

The Inn on the River may be on the river, but it overlooks the Las Vegas- style busy strip of downtown Pigeon Forge. The website leads you to believe that it somehow tucked away into a quiet corner of the valley. This is not the case. There are many other similar lodges and hotels that boast "river" views. I purchased this as a Groupon, only to find that the rate I paid with the discount was actually more than what I would have paid by just reserving online!

Everything about this hotel is "fine" (except the breakfast, which is less than fine). The rooms are certainly not luxurious, as the website also states. They are your basic hotel room that you would find in any mid- level chain hotel. To give a comparison, I think a Hampton Inn is one above The Inn on the River. If you are going to the attractions in Pigeon Forge and want to be close by, where all the hustle and bustle is, it's a great location. If you were under the impression that this is a more elegant and rustic alternative to places on the strip, then this is the wrong impression.

The breakfast buffet is similar to all the other breakfast buffets at hotels, but everything was watered down for economy to the point that I found some of it inevitable. Here we were in the South and the grits were the worst I've ever had: hard and not cooked enough, yet very, very watery. The coffee was watered down, even the eggs had so much milk added to them that they were watery.

The heating system was old and when we came in, the heat was not on (in November). However, the system goes from oppressively hot to too cold and there was no temperature gauge, so I ended up getting up a few times a night to turn off the heat and then turn it on again when it got too cold.

All in all, I would not recommend this hotel to anyone else. If it was 75 dollars a night? Yes. But not at the 130+plus rate that I paid ("on discount" mind you).

The biggest lesson I learned is to stop buying all these Groupon- type discounts that turn out to not really be a deal at all!

  • Stayed: November 2012, travelled with family
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1  Thank GeorgiaJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
innontheriver, General Manager at The Inn On The River, responded to this reviewResponded 12 November 2012

I was very disappointed to read your review of The Inn On The River. Your opinions are very important to us. I understand that you purchased a Groupon voucher and without knowing which of the 4 offers your purchased I cannot speak to you specifically, except two of the offers included two adult tickets to Ripley’s Aquarium of the Smokies that are valued at $56.35. Our website rates for your room type during November were from $117.95 to $127.95 plus tax. We take a lot of pride in our breakfast items to the point of not using instant grits or oatmeal, and unfortunately do run out occasionally and they take an hour to cook. As for your guest room heat and air conditioning, we are waiting for our brand new heat and air conditioner units to arrive which will include a wall mounted digital thermostat. Please contact me to discuss further so I may find out more details to use your review constructively.

Sincerely,
Karl Thomas, General Manager (800-3881727) or karl@myinnontheriver.com

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Additional Information about The Inn On The River

Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
Price Range: £64 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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