The Inn was attractive and clean, the breakfast was taste and most of the employees were friendly. The price was a little high, but considering it was Spring Break I understood the pricing. Coffee was always available and a nice setting area with fireplaces made a comforting social environment.
This is my peeve, but a hotel rule. I must say I do not like rules and prefer guidelines for employees. Common sense should prevail. We arrived at 1 p.m. and was told our room was not ready and to check back at 3:00 p.m. I paid the clerk and went to my friends room next to the one I was to occupy. I observed the cleaning crew and knew they were done with our room by 2:00 pm. We went back to the lobby and socialized for a few minutes and around 2:30 I ask the clerk if my room was ready and she told me again it would not be ready until 3:00 p.m. which was a lie or lack of communications. Perhaps she was instructed to follow this rule, regardless of the reason I am letting anyone reading this know how I feel.
- Official Description (provided by the hotel):
- The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more less
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- Also Known As:
- The Inn On The River Hotel Pigeon Forge
- Hampton Inn Pigeon Forge
- Pigeon Forge Hampton Inn