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“Great Stay”

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The Inn On The River
Ranked #2 of 90 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Douglasville, Georgia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Stay”
Reviewed 6 July 2014

We stayed here July 4 - 6, 2014 in river front room number 108. Room was spacious and clean, bathroom nice size with plenty countertop space, large tub/shower. The complimentary hot buffet breakfast was well stocked and provided nice variety (yogurt, fresh fruit cups, waffles, eggs, sausage, biscuit/gravy, cereal...). Never heard anyone complain.

The only complaint we have is directed at the trolley service / lack of traffic management, which has nothing to do with the hotel. Advice for anyone visiting during the 4th of July and staying on Parkway, beware of overcrowded trollies and know that they will NOT let you off anywhere but a designated trolley stop. We were held hostage for 1+ hour in standstill traffic 2 blocks from the trolley stop. One passenger ended up sick, running through the standing room only trolley...to end up on the sidewalk throwing up. It was VERY infuriating. For such a large event you would expect law enforcement to be involved in keeping traffic flowing.

Other than the trolley experience everything was good. I would definitely recommend this hotel.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for a great review of The Inn On The River and for your recommendations!
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2,194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (784)
Date | Rating
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2014 via mobile

We had room 115 parkingside king room. We enjoyed our room very much. We felt there was plenty of space to enjoy river view without the extra price. Our bed was pillowtop and made us feel like we were at home.the staff was extremely helpful and nice. Breakfast was plentiful with scrambled eggs, sausage, potatoes, gravy/biscuits & fruit. We used the trolley on the 4th as it was very busy. We drove to Sieverville one day and did all of our shopping/attractions & then Gatlinburg another day for all the shopping/attractions. This worked out great. We also drove to the Smokey Mountains one day. I would suggest to plan your days accordingly if you come near a holiday as it does become very hetic driving.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jaydee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 6 July 2014
Thank you for a wonderful review of The Inn On The River! We appreciate your comments and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014 via mobile

My family and I just were down these this past week and we have the best guest service I have had in years with this hotel! We vacation there every year and this is our first time trying the Inn on the River and I have to say it was by far the best hotel we have stayed in. The staff was beyond friendly. Cleaning staff made jokes with us and made sure they went out of their way to say hi or to have a nice day! There was also a gentleman that made sure he opened every door for us. We would be a way away from him and he hustled to make sure he opened the door for us! Super polite!!! They rooms were great! We had a room on the river side and it was so peaceful! While the hotel was packed with people since it was the 4th of July week we never heard anyone! We have stayed at other hotels down there such as the clarion and others and I would say this hotel way exceeded the others. I would highly recommend this hotel to Anyone and will for sure be back to stay there again!

Stayed July 2014
Helpful?
2 Thank Druhlen08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for reviewing our hotel! We are happy that you enjoyed your stay and hope that you will be back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Union, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

We stayed here June 25 th 2014 for a total of 4 days and i can not say enough about this hotel and staff . The room the hallways lobby was so clean . There seemed to be some one always cleaning something . Valerie who did the breakfast was super niceto us and Bruce the evening maintaince man was nice he took the time to even talk to some young boys that was staying there every night telling them differant things about dollywood fireworks and the ducks there at the hotel . Popcorn every night was very nice also . We have stayed every year at a another hotel there in Pigeon Forge but it has gotten so ran down and i have issues with things if they are not extreamly clean . I took my 77 yr old parents and we were all more than pleased with this hotel . We have found our new home away from home in Pigeon Forge at The Inn On The River . The Mauks

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 6 July 2014
Thank you for sharing your experience with us and for a wonderful review! We are looking forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

Awesome stay! When looking for an overnight stay and extended stay. Very friendly staff, smile on every face. Maid and Pool Staff, friendly and inviting. Each made a point to speak. Very convenient to area attractions and walking distances to high end shopping and eating. Inn is located right on the river bank, so you are close to the "happening" but quiet and surrounded by the wild life. While we were there, Flock of geese to watch by the water and a precious family of ducklings and their Momma waddling around the grass right in front of our room. Spend the little extra for river side room. Hot breakfast in morning, popcorn and beverage at night. Highly recommend.

Room Tip: Ask for river side room
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Green Features: Very Green! The Inn uses all environmentally friendly products. Rooms are very clean and fresh.
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sweetieb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 6 July 2014
Thank you for an awesome review! We appreciate your comments and recommendations. We are looking forward to your next trip to Pigeon Forge!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winder, Georgia
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 July 2014

We had a room on the second floor facing the parking lot.

First what we loved... very nice rooms and clean , comfy beds , lots of pillows . Also everyone was very friendly. The price was reasonable . Great breakfast and loved the nightly popcorn... Also enjoyed the outside patio as well as feeding the ducks and geese

Now the dislikes : The hallway floors and stairways were dirty , pool area reeked of chlorine , and elevators were broken and had a bad sewage smell at door 3 entrance ..
Although the breakfast was good , I would suggest that they alternate between sausage and bacon. We stayed 4 days and they served sausage everyday.

With slight improvement they can easily be an excellent hotel .. we will definitely consider staying there again :)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiamadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 6 July 2014
Thank you for taking the time to review our hotel and for your comments. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 July 2014 via mobile

The Inn on the River sits next to the Little Pigeon River. It's very clean and comfortable, convenient to Dollywood and outlet shopping, and the staff is very friendly. Tables provided by the river are a nice way to enjoy breakfast and have a great start to your day!

Stayed July 2014
Helpful?
1 Thank HSAPWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 6 July 2014
Thank you for taking the time to review our hotel! We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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