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The Inn On The River
Ranked #2 of 90 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Elmwood Park, Illinois, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Place”
Reviewed 12 July 2014

Spent just a few nights in Pigeon Forge. The Inn was really reasonable and nice. Super clean,updated rooms. Pillow top beds, soft comforters. 2 Adults, 2 Kids had a special for Dollywood tickets. Staff was nice, helpful and friendly. Have been to a few other places in the area to stay and this is by far one of the nicest.

Room Tip: Overlook the river for a few extra dollars!
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Dena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for a great review and for recommending The Inn On The River!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,125 reviews from our community

Traveller rating
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    385
    90
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (759)
Date | Rating
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  • English first
  • French first
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  • Any
English first
Owingsville, ky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

Very clean, great service, very comfy bed and the breakfast was wonderful! Would defiantly recommend this hotel to people, really enjoyed our stay. The whirlpool was so nice after a long day of shopping!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melcorey2407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for reviewing our hotel! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hixson, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 July 2014

Family of four, 2 adults & 2 teen boys. Stayed on riverside with balcony on third floor. Quiet place. Friendly at check in & check out. Nice view of river. First day we could not go on balcony bc we could smell cigar from obviously someone breaking the non-smoking policy! Next day we did not experience that. Beds were comfortable and clean. Good shower. Plenty of clean towels. Nice tv.
Fantastic hot breakfast; males enjoyed the biscuits/gravy/sausage/eggs & waffles. I chose lighter side. Great fruit cups, yogurt, toast, peanut butter. Excellent food variety. Both mornings we chose to sit on the patio above the river for breakfast. Popcorn provided at evening from 7-10, along with refreshing tea in the lobby. We missed the first night but had the pleasure on the second night to enjoy both on our way out.

Enjoyed our stay for two I nights (June 30-July 2) Guys played in indoor pool & we used the hot tub. Clean area, pool could have been bit cleaner. Would definitely stay again; however, I was disheartened at check in when I saw three people beside me using the travel coupons and had availability for them to use their coupons. I had made a reservation online & took advantage of a $10 off room stay & $25 gift card at checkout which I forgot to get but the staff is suppose to mail to us. Total pd $307 for two nights stay. I had a 24 hr cancellation period. I did ask the lady if I could have used the coupon but could not since I had a reservation. Coupon was for $79 & $99 (riverside).

With 3 males would prefer to have vanity/sink area outside the bathroom:) Overall excellent stay!

Room Tip: Stay in 310. Pool was to our right from balcony but did't seem too loud. Nice morning view.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank T L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for taking the time to review our hotel and to share your experience with us! We are looking forward to your next vacation in Pigeon Forge, TN!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014

We stayed here the night we got married, and came back for our one year anniversary. The staff is wonderful. They hold doors, speak to you in the hall ways, very informative and helpful. The staff is top notch, best I've ever experienced.

The breakfast is wonderful. They have muffins, toast, bagels, fruit cups, yogurt, eggs, sausage, hash browns, biscuits, gravy, oatmeal, cream of wheat, cereal, waffles, coffee, juice (from concentrate so it's not the best tasting juice)... If you can't find something to eat at their breakfast bar... Good luck. They also have free sweet tea, hot tea, coffee, hot chocolate, and popcorn in the lobby each evening.

The room had plenty of room, very clean and comfortable. The "balcony", was more of a patio since we were on the first floor, was nice. It had two deck chairs and over looked the river. It has a line of trees along the far side of the river, so it helps you forget you're in the middle of a city. It was also nice to have an exterior entrance to our room.

They're located about middle way on the main drag through Pigeon Forge so it's a great location.

The only issues were... One, the hall way noise was a bit much but nothing major. Two, the curtains would not stay closed completely. So to keep the outside light out we had to pin the curtains closed. Three, the elevator was not working in building two. This didn't effect us because we were on the first floor. Also I did over hear the staff telling others that they would carry their luggage up for them, so they were trying to make the best of it.

Overall no real concerns, we will certainly stay there again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for a glowing review of The Inn On The River! We are pleased to read about your stay and hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, Georgia
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2014

Ms Rebecka - a front mgr
I called while we were leaving the Ashville Nc area, and spoke with Rebecka, Told her what I needed, We'd had such a great stay last December...and she treated me like a prior guest, coming back home.
Room, I want to say 122, suite... plenty of room, Sofa-Chair... Clean as a pin, was on the bottom floor, overlooking the river.
Everything ... was like new, Very Clean, Bathroom was spacious, clean.
Front desk staff, especially Ms Rebecka, all are exceptional, courteous, friendly....
I can't wait to get back to my Home, away from Home.... The Eubanks businessins@comcast.net

Room Tip: We love on the River side, a spacious 100 ft wide river, next door... where the Ducks / Geese love t...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank MrEubanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for taking the time to review our hotel! We truly enjoyed having you as our guests and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2014 via mobile

We can't say enough nice things about this hotel. From the beginning at check in to the end at check out everything was very pleasant. The staff always had a smile and was willing to help us all the time. The bath and body amenities were a plus. The breakfast was always hot and fresh, this saved us money everyday as there was always plenty to eat. The nightly popcorn was a bonus and sitting on the patio in the evening was always relaxing. The beds are extremely comfortable with pillowtop mattress and the pillows were abundance and very soft. We loved the fact that air in the rooms was on a wall thermostat which we was able to keep our room comfortable. the hotel is located quite nicely between the attractions in Pigeon Forge but when sitting on the balcony it was very serene and relaxing. Thanks for a wonderful stay and we will be back :-) The staff in the evening was amazing and always made us feel at home.

Stayed July 2014, travelled with family
Helpful?
1 Thank Suzy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for taking the time to review our hotel! We appreciate your comments and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Douglasville, Georgia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2014

We stayed here July 4 - 6, 2014 in river front room number 108. Room was spacious and clean, bathroom nice size with plenty countertop space, large tub/shower. The complimentary hot buffet breakfast was well stocked and provided nice variety (yogurt, fresh fruit cups, waffles, eggs, sausage, biscuit/gravy, cereal...). Never heard anyone complain.

The only complaint we have is directed at the trolley service / lack of traffic management, which has nothing to do with the hotel. Advice for anyone visiting during the 4th of July and staying on Parkway, beware of overcrowded trollies and know that they will NOT let you off anywhere but a designated trolley stop. We were held hostage for 1+ hour in standstill traffic 2 blocks from the trolley stop. One passenger ended up sick, running through the standing room only trolley...to end up on the sidewalk throwing up. It was VERY infuriating. For such a large event you would expect law enforcement to be involved in keeping traffic flowing.

Other than the trolley experience everything was good. I would definitely recommend this hotel.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, 18 July 2014
Thank you for a great review of The Inn On The River and for your recommendations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
#3 Romantic Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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