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Econo Lodge Riverside
Ranked #19 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Bon Aqua, Tennessee
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Okay”
Reviewed 23 May 2014

We stayed here last year and couldn't believe how clean and friendly everyone was. This year everyone was still very friendly, but I can't say it was as clean. The room had a damp smell and there was some hair on the dresser, which was kinda gross. The pool and hot tub was clean and the breakfast was great. Look online for coupons. The price was good.

Room Tip: Don't choose a street/city view room if you are a lighter sleeper. During our stay lots of motor...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vicky0108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 26 May 2014
Dear vicky0108,

Thank you for being our guest recently. It's fantastic to know you returned this year because of how great our guest service and clean rooms are. We are happy that you encountered the same great service that you are accustomed to and apologize that the cleanliness was not up to par. We will share your comments with our housekeeping staff to help prevent these mistakes from happening in the future. We truly appreciate your feedback and hope to see you soon.

Adam Bailey
General Manager
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1,276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
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English first
Welling, Kent
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 May 2014 via mobile

I was expecting basic and got exactly that. A little too basic for my taste - for example the bathroom is so small it has no sink so you have to use the one in the kitchenette area, which is a little off putting. We had 2 rooms and the hotel sorted this so they were adjoining and we could use the internal doors to have more space. Breakfast was basic and the fruit juices tasted diluted. We had ground floor rooms that were very dark as they faced inwards onto a narrow courtyard so there was a slight claustrophobic feel. However, the river area was fantastic and was a major upside to the accommodation. I might stay again on a short trip but could not do a whole week (or more) here.

Stayed May 2014, travelled with friends
Helpful?
1 Thank sofibirduk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 21 May 2014
Dear sofibirduk,

Thank you for being our guest recently. Our river front is a guest favorite and we are happy that you found in to be fantastic. On your next visit please ask our guest service agents if a riverside view is available so that you may enjoy the view your entire stay. We appreciate your feedback and hope to see you soon.

Adam Bailey
General Manager
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Castlewood, Virginia
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2014 via mobile

i love this place!!! i stay here and return because it's the best ever! staff is wonderful!! breakfast is great!! pool perfect!!! clean rooms!!! i love the new walk way out on the creek! it's so peaceful and relaxing! definitely will come back!!

Stayed May 2014, travelled with friends
Helpful?
1 Thank cwinebargers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 20 May 2014
Dear cwinebargers,

Thank you very much for the fantastic review! We are very happy to learn that you love the new fire pit. All of our guests love snuggling up to it at night. Our river walk is very close to being completed with three grills/smokers and a pavilion being installed within the month. I'll be certain to share your review with our staff as they love compliments. We appreciate your praises and look forwarded to serving you soon.

Adam Bailey
General Manager
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Level 5 Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 May 2014 via mobile

The Econo Lodge has always been our go to when visiting Pigeon Forge. Not sure if that will continue to be the case. First, when making reservations online, I'm not sure why there is a place for "special instructions" when this is never looked at. Requested a bottom floor room, and once again, did not get one. Secondly. The room reeked of mold and mildew. So much so, I ended up having an asthma attack, and then ended up sick because of it. I certainly hope management looks into this matter. So, overall, kind of disappointed in a place that was once a staple in my trip to Pigeon Forge.

Stayed May 2014, travelled with friends
Helpful?
Thank volsgal76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 20 May 2014
Dear volsgal76,

Thank you for being one of our many repeat guests. Our staff appreciates your feedback about your latest experience while with us. Please call us after making your reservation online so that we have the opportunity to ensure your request is in your reservations notes. Many times when booking online these requests do not translate to the property. Also contact me at your earliest convenience to allow us the opportunity to check your previous room for any deficiencies for your future stays and other guests. As you can see by many great reviews this is not common and needs to be addressed. We appreciate your comments and hope to have the chance to provide you the level of service you are use to.

Adam Bailey
General Manager
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Bristol TN
Level 5 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 13 May 2014

We've stayed here quite a few times. The rooms are ALWAYS nice and clean, staff is always friendly, the free breakfast is always awesome!
The pool is always very clean... usually the pool is warmer, but my daughter didn't mind. I didn't get in. My husband and I stayed in the hot tub.
The rate for this type of hotel in this area is UNBEATABLE! I book online at Choicehotels.com... but call and they give you great rates as well.
This is our go-to hotel in pigeon forge.
The ONLY complaint I have is room 335 has the absolute WORST bathroom light I've ever experienced lmao! We thought it was one of those energy bulbs or something that would get brighter the longer it was on.... it didn't. It was so dull you could barely see in there.

Room Tip: We stayed in a courtyard room this time (to avoid traffic noise). Usually we would stay on the River...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KatieBentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 20 May 2014
Dear KatieBentley,

We are excited to learn that you always have a great stay while with us! We feel that we are the greatest value in Pigeon Forge are that you agree. Thank you for informing us of your bathroom light so that we can fix that promptly. We truly appreciate your loyalty and look forward to your return.

Adam Bailey
General Manager
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Mansfield, Ohio
Level 6 Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 May 2014

Good location ,clean and accommodation of the staff made for a nice visit. Wi-Fi was adequate but kept knocking my I phone of the system when not in use.Breakfast bar was about what could be expected for a tourist town and the price of a room .

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephenjayklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 20 May 2014
Dear stephenjayklein,

Thank you for being our guest recently. We are happy to learn that our staff was accommodating and rooms clean. Our wifi has been recently updated to fiber optic, so that we can ensure the smoothest and fastest wifi possible for our guests. Each time you log out it does require to sign back in. We appreciate your feedback and hope to serve you in the future.

Adam Bailey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Little Rock, Arkansas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014 via mobile

The room was a king bed with a hot tub. The room was clean and comfortable.

The free breakfast menu was the same everyday, there are no waffles or pancakes. A little more variety would get them better reviews.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank GSWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this review, 2 May 2014
Dear GSWest,

Thank you for being our guest recently. We appreciate your complements on our housekeeping staff for providing you with a clean and comfortable room and look forward to serving you soon.

Adam Bailey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge Riverside

Property: Econo Lodge Riverside
Address: 2440 N Parkway, Pigeon Forge, TN 37868
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Pigeon Forge
#14 Business Hotel in Pigeon Forge
#20 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Econo Lodge Riverside 2.5*
Number of rooms: 201
Official Description (provided by the hotel):
Located on the Little Pigeon River, this 4-time Choice Hotel Gold Award winner features an indoor pool & hot tub, deluxe hot breakfast, riverfront picnic area w/ grills, game room, and is within walking distance of popular restaurants and attractions. ... more   less 
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Also Known As:
Econo Lodge Riverside Hotel Pigeon Forge
Pigeon Forge Econo Lodge
Econolodge Pigeon Forge

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