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“Stayed one night in Pigeon Forge”

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Econo Lodge Riverside
Ranked #18 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 26 June 2014

Found this hotel on line. Sometimes its hard to go by the pictures but I booked it anyway. When we arrived I was surprised how nice it was. The staff was very nice and did their best to accommodate us. The rooms were really nice. We had one facing the river. My wife liked the walkway along the river. It was nicely landscaped and benches where you can sit and relax. The continental breakfast was good with a lot of choices to chose from. Sausage links scrambled eggs bisquits and gravy and more. Its really close to the Titanic museum. I would stay her again.

  • Stayed: June 2014, travelled with family
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3  Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 27 June 2014

Dear Dennis H,

Thank you for being our guest recently. It's fantastic to learn that you were surprised with how nice we are! We do are best to provide our guests with an experience that exceeds their expectations with giving the best service and modern clean rooms. We are happy that your wife had a great time on our river walk. It has been completely redone since November and all of our guests love it. We also appreciate the compliments to our delicious breakfast. We will be sure to share your comments with all of our hard working team members. Thank you again for being our guest and please come see us soon.

Adam Bailey
General Manager

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687 - 693 of 1,332 reviews

Reviewed 26 June 2014 via mobile

Always a great stay. Staff is always nice! And the housekeepers do a great job with making sure rooms are clean! And the beds soooo comfortable :) ill be back in 2 weeks and look forward to staying here again

Stayed: April 2014, travelled with family
2  Thank Lizz3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 27 June 2014

Dear Lizz3,

We excited to learn that you always experience a great stay with us! Thank you for the compliments to the staff as everyone will be happy to hear them. We appreciate your loyalty and look forward to your return.

Adam Bailey
General Manager

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Reviewed 25 June 2014

Hotel was not what was expected. The pool looks much larger in the photo than its actual size. Walls were very thin, I was able to hear my neighbors have a regular conversation. We called to ask about their breakfast and were told that they would have a large variety of breakfast items that would include donuts. However, no donuts were served. The dining area for breakfast was not large enough to accommodate the size of the hotel being half booked. That afternoon we arrived, the hotel was fully booked. The breakfast was descent for what they offered.There were signs around the pool that said no jumping and that was not even monitored. The pool itself had too much chlorine which went into the air since the pool area was enclosed. The room was too small for the large furniture to be in there. On the plus side, the beds were good for a night's sleep. The microwave that was provided in our room did not operate correctly, the 30 second button was the only button that worked. Upon initial entry into the room, the smell of bleach was very overwhelming. Overall, I would not go back to this hotel, too many negatives for me.

Room Tip: Seek another hotel or don't travel during June.
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  • Stayed: June 2014, travelled with family
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Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 26 June 2014

Dear Tracy C,

Thank you for being our guest on your recent visit to Pigeon Forge. We are pleased to learn you were able to get a great nights rest but disappointed that overall we did not exceed your expectations. I do apologize that you were misinformed about doughnuts being on our breakfast. We have a large variety that consists of biscuits & gravy, sausage, scrambled eggs, peaches, fruit cocktail, fresh fruit, cereals, oatmeal's, grits, muffins and toast that rival any hotel breakfast in this area. Our breakfast room does get busy during certain times of the morning. It is open from 7am - 10am however most of our guests come between 9am -10am. To avoid a larger crowd in the future let me suggest coming at the earlier time. We would also like to apologize for your microwave. We do have staff on property 24 hours a day that can remedy those instances immediately. Thank you for your feedback and we hope to have the opportunity to serve you in the future.

Adam Bailey
General Manager

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Reviewed 25 June 2014 via mobile

Pleasantly surprised with te quality and updated look of this place river walk area was nice breakfast was good staff was very helpful and nice rooms were clean and had been recently updated hotel was in a convient location the only negative would be they had so many ducks and geese on river walk area that duck poop was every where

  • Stayed: June 2014
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1  Thank Cota252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 26 June 2014

Dear Cota252,

It's great to learn that you were pleasantly surprised with the quality of our hotel and service. Our new river walk is beautiful and does have many ducks and geese that our guests love to feed. Because of this we must clean up after them regularly. Thank you for bring your experience to our attention. We truly appreciate your comments and hope to see you soon.

Adam Bailey
General Manager

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Reviewed 25 June 2014 via mobile

First time staying here easy access to check in hotel staff friendly. Clean and updated rooms, they have a nice pool area with hot tub kiddie pool. Breakfast in the mornings was good considering it's hotel food they also have a patio area place to feed ducks by the river.

  • Stayed: June 2014
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2  Thank cocomoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 25 June 2014

Dear cocomoss,

Thank you for taking the time to share your recent experience with us. We are delighted to learn you enjoyed our updated rooms and friendly team members. We appreciate you being our guest and look forward to serving you in the future.

Adam Bailey
General Manager

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Reviewed 23 June 2014

I can honestly say this was the cleanest hotel I have ever stayed in. The room was immaculate as well as all the common areas. Our room was decorated nicely and had two closets with doors and a wraparound counter where the sink was. Very well laid out. The bed was comfortable. The staff was pleasant and courteous. We had a 3rd floor room opening to the pool area. Breakfast was good and the area was designed to allow a smooth flow through the food line. There was ample parking, with the right size spaces. I would have expected to pay a whole lot more for such nice accommodations. Had a most enjoyable stay at this hotel. I will definitely make this my preferred hotel when in Pigeon Forge.

  • Stayed: June 2014, travelled with family
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5  Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 24 June 2014

Dear Debbie J,

Thank you for being our guest recently and writing a fantastic review on your experience! Our housekeeping staff takes a lot of pride in their responsibilities and we are happy to hear that it showed in your immaculate room. Our housekeeping team will be delighted to hear your compliments. We are also pleased to hear the entire team was courteous, breakfast delicious and that we are a great value. Thank you again for being our guest and we look forward to your return.

Adam Bailey
General Manager

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Reviewed 21 June 2014

Splendid, quiet and comfortable room overlooking the river. Great housekeeping, very hospitable front desk person, thank you Andrea. Pool was a bit to be desired, way to much chlorine for my skin, and crowded. Didn't get the use of it like I paid for, however it was there. Breakfast, well for a long term guest it gets redundant, need to change it up a little. Overall, would certainly be back even with all the competition in the area.

  • Stayed: June 2014, travelled with family
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3  Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEPF, General Manager at Econo Lodge Riverside, responded to this reviewResponded 23 June 2014

Dear WWJD2014,

Thank you for being our guest on your recent visit to the Smoky Mountains. We are excited to hear that you enjoyed one of our relaxing riverside rooms and experienced an extremely hospitable team member in Andrea. She takes a lot of pride in her responsibilities and we appreciate you recognizing her for it. Thank you also for the compliment to housekeeping. They are the back bone of our team and do a flawless job everyday. We appreciate your feedback and look forward to serving you in the future.

Adam Bailey
General Manager

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Additional Information about Econo Lodge Riverside

Address: 2440 N Parkway, Pigeon Forge, TN 37868
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Pigeon Forge
#14 Romantic Hotel in Pigeon Forge
#19 Family Hotel in Pigeon Forge
Price Range: £40 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Econo Lodge Riverside 2.5*
Number of rooms: 201
Official Description (provided by the hotel):
Located on the Little Pigeon River, this 4-time Choice Hotel Gold Award winner features an indoor pool & hot tub, deluxe hot breakfast, riverfront picnic area w/ grills, game room, and is within walking distance of popular restaurants and attractions. ... more   less 
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Also Known As:
Econo Lodge Riverside Hotel Pigeon Forge
Pigeon Forge Econo Lodge
Econolodge Pigeon Forge

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