My husband booked our cabin rental (BLACK BEAR) for our family plus another family joining us for vacation this year (4 Adults + 2 Teens & 2 kids. Upon our stay, the cabin wasnt very clean. The kitchen wasnt adeqately stocked. NO ice machine in freezer part of the refridge, looked like it had purposely been "ripped out". The utensils in kitchen drawers were NOT properly cleaned.
It didnt have pot holders needed for using the oven, lighter for grill, dishwashing agent, or enough trash bags for a WEEK's worth (small inconveniences but never the less, we opted to purchase them). The kitchen sink had a couple dead baby roaches discovered daily, EVEN though nothing left in the sink at anytime! The KITCHEN light stopped working CORRECTLY (no overhead lighting) & NO dail-tone phone service in cabin at all. We called 2xs on those matters alone during the week & NEVER fixed. You MUST call to have trash picked up apparently since its not listed on their misspelled paperwork.
We had live WASPs in the main floor bedroom & adjacent bathroom. The MAIN floor master bedroom & bathroom daily had a couple dead baby roaches IN the tub. The bottom floor FROZE when turning temperature down to 73 while main floor was decent, top floor remained uncomfortable. We brought fans for 'quite noise' so luckily that wasn't too much of a hassle. The linens also "smelled".
The grill's ignitor half the burners didnt work (hince purchasing a lighter to make due). We called the customer service no# 3xs DURING our 1week stay only to be told a 'work order' would be written but never given a 'courteous' time frame or real concern to fix. Never asked one time during phone calls how our stay. Just unprofessional, unconcerned rental company. We will NOT USE or recommend this cabin rental company again. I'll be booking the cabins from now on!!!
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- Also Known As:
- Black Bear Lodging Hotel Pigeon Forge