After all the good reviews of this place, and their website claiming they had lights tours available during the Christmas season, I first called them the week of 11/16 to schedule a tour for a trip for 8 of my family to begin 12/19. After a week of not hearing from them, I emailed them and a few days later they did respond by email that 8 people were enough for a tour but they were checking to see if a driver and person would be available for that week. (Which I thought was strange since it's the Christmas season and they advertise the Christmas lights tour, so you would think they would be operational that week). By the tone of the email, it was clear that they thought that I was upset that they had not responded immediately but that was not the case at that time. I made that clear in response to the email the very next day and that I look forward to hearing from them. Needless to say, weeks later and a week out from our trip I had still not heard from them. I emailed them again and I also called again and I never heard anything from them since. So unfortunately, I cannot review the lights tour or any tour of the mountains because no one ever got back to me about availability and cost of the tour. The tour never happened. If there was no availability it would have been nice for them to at least email me back and let me know. So I have to say that they had terrible customer service.
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