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“Thanks for the cash!”

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The Lodges at The Great Smoky Mountains
Scottsboro
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Thanks for the cash!”
Reviewed 14 December 2013

My wife and I just completed a timeshare presentation at The Lodges on Friday 12/13/13. The 3 buildings are still the only thing completed. They promised construction would begin on Monday 12/16/13. So for all you owners that can't seem to find availability, get ready, one more building is almost ready to start the foundation. I find it almost laughable that this company can convince folks to buy into their program. Get real people, they have spent more money on marketing posters than on lumber to build the units.

On a more positive note, we were treated with the utmost respect from all employees and the $100 check we were promised was swiftly spent at the Alamo.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Enjoyingthecash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 18 December 2013
This reviewer did not stay on our property to experience vacationing at our Pigeon Forge resort. Construction at The Lodges at The Great Smoky Mountains is ongoing as we work with the city to build the planned resort. Vacation ownership is a great way for our owners to enjoy time with their families and we wish this reviewer the best in their future travels.
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90 reviews from our community

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    32
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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
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English first
WV
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 December 2013

We have not even taken our tour yet and was chaged for things on C.C. I called to ask why, was given vague answers then a VERY smart [--] remark. Now we have to wait till Monday to cancel this thing. I was told several differant gifts at first & talked to 3 people Chrsitina & Meghan & someone else,they called my house now we deal with their rudeness. NO WAY ! will be calling C.C. company

Stayed December 2013, travelled as a couple
Helpful?
5 Thank GIGI67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 18 December 2013
WV: Your review doesn't really have any specific complaints and you haven't stayed at any of our resorts, but if there is anything we can do to assist you, please call our Owner Services Department at 1-866-894-9700 and our team is happy to help!
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Travellers are raving about these Pigeon Forge hotels

Spring Hill, Tennessee
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 October 2013

This was the first time we have ever stayed here and it was very nice! We had a two bedroom unit and it was very nice and spacious. Check in was very easy and quick. The staff was very friendly. We will be coming back.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hudd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 17 October 2013
Thank you so much for taking time to post a positive review. We are glad you and your family enjoyed your stay and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Versailles, Kentucky
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 September 2013

Have been invited for preview of "Vacation Owners" by this company and read reviews before going there. To be honest I was not expecting to have a good time there but decide to go anyways since they offered stay for three nihgts at Sidney Janes Mtn Lodge for only $59.00 and only obligations was to attend 90 minutes presentation. Sales person Rodney was very nice and polite and answered all questions about vacation ownership we have had and we have learned a lot. After consultation witm my husband offer was kindly rejected because of condition and interest rates for financing for investiment was not for us, high interest rate is not for people with very good credit, he nicely thanked us for time spent there and directed us to get award voucher for our stay. It was not much pressure at all, I want to thank them for our time spent!

Room Tip: Person who has booked our reservation has told me we will have free breakfast but that was not an op...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ikocer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 23 September 2013
We appreciate the positive review although this contributor didn't stay at our resort. We are glad you had a positive experience attending the sales presentation and wish you the best of luck in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 August 2013

The is a new resort so if you are looking at one that has all the bells and whistles, this is not for you. If you want a one to three bedroom condo that is new, clean, and nicely furnished, then this is the place. Near all the attractions but with a great view of the mountains. Has everything from dishwasher to fireplace. Staff was very friendly and helpful. Because there are only six units in the complex, it is very quiet. Had a family reunion her with seven people and had more than enough room. And the nice, cold AC was nice on the 90 plus days. Because it is midway for all the family members, we'll be back next year.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ppastor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 3 September 2013
Thank you for your recent stay and review of The Lodges at The Great Smoky Mountains. We are happy to hear that you had a wonderful experience at our resort! Our staff goes out of their way to ensure all guests have a relaxing and fun vacation. We look forward to your next visit with us!
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Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 July 2013

we purchased a 2 night 3 day trip to pigeon forge for a family of 5, I tried to make reservations and was told that we had to share a single room with either a hide a bed or rollaway. When I paid for this trip I was told that it would be a cabin or other suitable arrangements. This never happened, Ask about a refund and was told that it was past the 14 day period so no refund. Was told that it stated that in my packet that was mailed to me PROBLEM!!! Never received the packet. So if anyone calls you and wants to sell you a trip package for pigeon forge just tell them NO!! its a big rip off. Now It's lawyer time just to get back my money

Stayed July 2013, travelled with family
Helpful?
13 Thank Larry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 15 July 2013
This reviewer never stayed on our property, so this should be removed from TripAdvisor. Regardless, we want potential guests to be happy, so contact our Owner Services department at 1-866-894-9700 and ask for Heidi Maples. Basic packages are for standard hotel rooms; travelers can upgrade to more bedrooms or cabin-style lodging for additional money. Best of luck with future travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thomasville, North Carolina
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 July 2013

The original person that called to book this trip was nice and we settled on a nice rate. Then when they did not hold up on their end of the deal I ended up loosing $64 due to their incompetence. Which in turn they tried to blame me. The supervisor was rude. I guess I should of read the reviews before agreeing to the trip the first time. Then it would of been a NO from the start. If you are going to be a rude jerk you should not hold a position working with public. This place is a jerk and you are crazy if you plan a vacation with them. I sure did learn my lesson. Needless to say the trip was cancelled and they better not dial my number ever again. The only thing I done wrong was trust that these people would follow through with the deal that was made.

Stayed July 2013, travelled with family
Helpful?
8 Thank Crystal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review, 15 July 2013
This reviewer never stayed on our property, so this should be removed from TripAdvisor. Regardless, we want potential guests to be happy, so contact our Owner Services department at 1-866-894-9700 and ask for Heidi Maples. Best of luck!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lodges at The Great Smoky Mountains

Property: The Lodges at The Great Smoky Mountains
Address: 222 Whistling Wind Way, Pigeon Forge, TN 37863-5276
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 53 Speciality Lodging in Pigeon Forge
Hotel Class:4 star — The Lodges at The Great Smoky Mountains 4*
Number of rooms: 40
Official Description (provided by the hotel):
With a beautiful location in the foothills of the majestic Smoky Mountains, Capital Resorts vacation homes in Pigeon Forge offer excitement and spectacular scenery. The Lodges at The Great Smoky Mountains provides family luxury in a cabin-style setting with spacious floor plans. Numerous amenities are available, including lodges with up to three bedrooms and three bathrooms, fireplaces, coffee makers, DVD players, fully-equipped kitchens with dishwashers, wireless Internet access, cable TV, sleeper sofas, washers and dryers, outdoor fire pits and free use of amenities at The Pigeon Forge Community Center. ... more   less 
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Also Known As:
Grand Crowne Resort At Pigeon Forge Hotel Pigeon Forge

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