We booked a non-smoking room because my children and I are extremely allergic to cigarette smoke. However, right outside our door there was a smoking area--that doesn't make any sense! The smoke came right inside our room. I called the front desk and they said there was no where else to move us and they gave us permission to move the chairs and ashcan. The next day house keeping moved everything back, so we called the front desk and they said it would be moved and that they would notify the entire staff of the problem, especially housekeeping. For the next four days, we continued to fight housekeeping over the smoking area's chairs and ash can. In other words, my children and I are still sick from our stay at your hotel. Then, we had problems with the in room safe and we had to call three times before we received help to open the safe. We did not have any problems with the room--it was clean. BUT, we had to keep calling the front desk because they would take our dirty towels in the morning, but would not restock the towels or clean the room until we would call. We stayed five nights and there was only once when we returned to our room that it had been cleaned and towels restocked.
- Official Description (provided by the hotel):
- Kids heated splash pool, outdoor heated pool and hot tub, indoor pool and hot tub, full hot breakfast, king/queen beds, trolley service, refrigerator, coffee maker, hairdryer, iron/board, microwave, 32" flat panel TV in every room, restaurants, Dollywood Lane/traffic light 8, value vacation packages. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn And Suites At Dollywood Lane
- Quality Inn & Suites At Dollywood Lane Hotel Pigeon Forge
- Quality Inn Pigeon Forge
- Pigeon Forge Quality Inn