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“Beyond HORRIBLE service”
Review of Creekstone Inn

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Creekstone Inn
Ranked #29 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 22 June 2014

The hotel about a 2.5 but beware of the staff. We had the displeasure of meeting Ashleii upon arrival to our hotel that we had pre-booked. I was immediately disappointed and it only got WORSE. If you want an example of how to NOT treat people then look no further this is your lady. However it is not the fault of the franchise it is the fault of the person. She really needs to go back to school to be taught how to treat people nicely. I was hurt and upset by how rude and uncaring this individual was. She is every negative/derogatory word that a person of my mannerism does not find it appropriate to post online. If you ever have the misfortune to met this individual I am sorry. I wish they had an option to choose a word more negative than terrible as a rating because it applies here.

  • Stayed: June 2014, travelled as a couple
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Thank Tanya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this reviewResponded 24 June 2014

As Guest Relations Manager, please allow me to apologize if you had an unfortunate circumstance. As you can see, this is by no means the norm. It saddens me to read your comments as this is not the person that I or other staff sees at all. I find this young lady very helpful, friendly, and willing to help any person whether it is another staff member, or a guest.

Please know that management will thoroughly investigate this incident and will address accordingly. We appreciate all reviews.

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635 - 641 of 1,075 reviews

Reviewed 22 June 2014

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Easytobook.com
Thank Charlotte W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this reviewResponded 24 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 June 2014

Beautiful creek side setting with the peaceful sound of the river right outside your door. Our daughter always loves feeding the ducks and geese. It's not on the main drag so it's quiet.Pool area is clean and there are always plenty of towels. Staff is super nice. Room (419) was clean and linens were in great shape. Breakfast is adequate, especially if you are in a hurry to start your day. The only negative about this stay is that the internet didn't work very well, so I had a lot of catching up to do when I got home. Would stay again. Great value for the money.

  • Stayed: June 2014, travelled with family
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Thank LV2TRAVELMd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this reviewResponded 24 June 2014

Thank you for writing a review about your stay at Creekstone Inn. We are happy to hear that you had a peaceful stay with us. It is fun to hear that your daughter loved feeding the ducks and geese. All our staff takes great pride in providing a clean and comfortable home away from home. We look forward to your next stay with us.

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Reviewed 20 June 2014

This hotel is very friendly, convenient, and offers free tubing in the creek! Each floor is one room wide, so each room has a balcony overlooking the creek. I totally recommend this hotel. Free stack of buttermilk pancakes at Pancake house across the street for all residents.

Room Tip: Every room is amazing! You will enjoy your stay no matter what.
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  • Stayed: June 2014, travelled with family
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Thank Tyler418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this reviewResponded 24 June 2014

Thank you for writing a review about your stay at Creekstone Inn. Thank you for your kind recommendation as word of mouth is the best advertisement a business can receive. We are happy to hear that you enjoyed your free pancake breakfast at The Smoky Mountain Pancake House. We look forward to your next stay with us.

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Reviewed 20 June 2014

Love this hotel on the river! The rooms are always clean, and staff is always friendly. I love sitting on the river and feeding the ducks and pigeons. The only complaint I have is the Wi-Fi. It does not work most of the time. I never use it, but my husband and son do, and I have to hear them complain! Absolutely love this place!

  • Stayed: October 2013, travelled with family
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1  Thank anna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this reviewResponded 24 June 2014

Thank you for your review of Creekstone Inn. We are delighted to hear that you loved your stay with us. We are also happy to hear that you got to enjoy the resident ducks and pigeons who offer a lot of entertainment for our guests. Hope to see you again soon!

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Reviewed 17 June 2014

the staff was great, that makes a room to stay in special. Tennille was very helpful and an all out asset to the hotel. bright smiles from her were much appreciated. the view and the water from the balcony were very very relaxing. we stayed two nights and the housekeeping girls took great care of our room, and we felt comfortable with them. this has not always been the case at other hotels. thanks we will always stay here when we're in town!

Room Tip: we thought we would be too far from the rapids for the water sound, but we were not. so I don't...
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  • Stayed: April 2014, travelled as a couple
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Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this reviewResponded 20 June 2014

Thank you for your kind review of Creekstone Inn. Tennille will be delighted to hear that she was able to be of assistance to you during your stay with us. It is wonderful to hear that you were comfortable with our housekeeping staff and that they took great care of you. We are proud to know that you have become part of the Creekstone family and we look forward to your next visit.

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Reviewed 16 June 2014

Loved it, very clean rooms and great location for my family. The maid even decorated the kids bed with there blankets and pillow pets and all of there stuffed animals. A simple yet nice gesture. The hotel staff was extremely helpful and very courteous. Great value for the price. Definitely recommend staying here. As we will again soon.

  • Stayed: June 2014
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Thank Cstjlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, General Manager at Creekstone Inn, responded to this reviewResponded 20 June 2014

Thank you for writing a review about your stay at Creekstone Inn. Our housekeeper, Dee, loves to make the kids smile by decorating the kid’s beds with their own blankets and stuffed animals. The entire hotel staff wants to make sure that all of our guests have a great time and have everything need for an enjoyable stay. Thank you so much for your recommendation and we forward to your next visit!

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Additional Information about Creekstone Inn

Address: 4034 River Road South, Pigeon Forge, TN 37863-3923
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Pigeon Forge
#27 Romantic Hotel in Pigeon Forge
#30 Family Hotel in Pigeon Forge
Price Range: £39 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Creekstone Inn 2*
Number of rooms: 112
Reservation Options:
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Also Known As:
Creekstone Hotel Pigeon Forge
Creekstone Pigeon Forge
Creekstone Inn Pigeon Forge Tn

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