Today is December 14 and is 7:47pm. and I just cancell my reservation with Briarstone Inn
I look on line to book 3 nights at briarstone Inn...the price was unbelivable low that I call to make sure it was right. A men with an accent answer the call ...first he was unsure of the price but then said that he will honor the price I saw online but told me that the room that I was interested in was not going to be available the dates I was going to arrive in tennesse. I told him that I was still going to make the reservation on line. I made the reservation for the room I like and it was reserve...even after the men on the phone told me it was not available for those dates...I call him back and told him that the online reservation give me the room that he said it was not available..the men hung up the phone...I call back and ask him why he hung up the phone he told me he didn't have nothing to tell me and that I was bothering him... again hung up the phone (how rude).... I call back but this time I call to cancel the reservation. He scream to me and told me that if I made the reservation online to cancel reservation online and hung up the phone (wow)...and that's exactly what I did...I will never stay in a hotel were I will get that kind of treatment...I hope the owner of this hotel read this review and talk to the employee that answer the call that night and if the owner was the men that answer the call ...shame on you...you just lost a customer...and everybody I know that travels to that area I will tell them how rude and unprofesional are the employees of Briarstone Inn...Listen you are living in America....In america customer service is a must...you are not in India ...... OK ...Ok
- Official Description (provided by the hotel):
- Motel 6 Pigeon Forge - Dollywood Lane is located off US-441. Pigeon Forge Outlet Mall and Dollywood/Dixie Stampede are nearby. Rooms include free Wi-Fi and micro-fridges. Select rooms have a Jacuzzi Tub. Enjoy our seasonal kiddie pool and truck parking. ... more less
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- Also Known As:
- Briarstone Hotel Pigeon Forge