Don't stay at this hotel. Your room will not get cleaned, but there will be someone in it every day. We had to ask for toilet paper and Kleenex and I also complained because there were no clean towels, plus our bed was not made. When I complained to management, they said the staff did what they were supposed to do, so if you do stay here, take pics of your room as proof. They "gave the customer (me) the benefit of a doubt" and offered me a free night, but I told them I wouldn't stay here again. They made me feel like it was MY fault my room was not cleaned. Below if the note I sent to customer service and was told that I had already done the 'damage'. What damage? By complaining to customer service?
I booked 3 nights at the Pigeon Forge, TN and am in no way happy with my visit or stay at this location.
When we arrived, we went up to check our room. The bed covers were laying on the window seat, the trash had not been emptied and the bathroom was a mess. We complained to the receptionist and were moved to another room, across the hall.
We left early Friday morning and when we returned late Friday evening, the empty toilet paper roll had not been replenished nor had the empty Kleenex box. The towels we used that morning we still in the bathroom, the carpet had not been swept nor the bed made. A chair had been moved though, so we knew someone had been in the room. I complained to the receptionist and received a roll of toilet paper and Kleenex.
We left on Saturday morning to return to an unkempt room on Saturday night as well. The bed had not been made, there were fresh towels folded on the sink (not hung on the rack), the stupid chair had been moved again and the trash had been emptied. I feel the only reason these two things were done was because I had complained the night before. Our cups were not replaced/refilled and the breakfast bar was not the least bit good. They opened a can of gravy and dumped it in a warmer. The biscuits were cold and had to be heated in the microwave. One day of the 'free' continental breakfast was enough for us.
I will not stay in this hotel again and I will most certainly tell all my friends not to stay here as well. Now I see why this is a 2 star rated hotel. Guess I should have paid attention to the rating. I complained when we checked out and was told I would have to call back later, that a manager was not on site.
Just to be clear, I’m not complaining that OUR SHEETS were not changed; I don’t care about that, but I do expect if housekeeping comes into our room, they do the job they are paid to do and that is clean it. We did not hang the ‘do not disturb’ sign on the door, as we expected our room stock to be replenished and our room to be cleaned (fresh towels, plenty of toilet paper/soaps/shampoos/Kleenex, etc). I would suggest some training on how to clean a room because they obviously don’t know how to do it.
- Official Description (provided by the hotel):
- 1/2 Mile to LeConte Convention Center, Dixie Stampede, The Island & Dollywood with newly remodeled guest rooms featuring upgraded in room amenities. Guest Laundry, tour desk, non smoking property with major resturants located on property and trolley stop. ... more less
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- Also Known As:
- Guesthouse International Hotel Pigeon Forge