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“Musty air conditioner” 3 of 5 bubbles
Review of SpringHill Suites by Marriott Pigeon Forge

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SpringHill Suites by Marriott Pigeon Forge
Ranked #21 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Raleigh, North Carolina
Level Contributor
200 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Musty air conditioner”
3 of 5 bubbles Reviewed 18 June 2013

Of all the Marriott properties in the Pigeon Forge/Gatlinburg area, this one has consistently been the best. However, on this particular stay, we did not have the best experience. The room was clean but it wasn't until we were settled in that we realized the air conditioner put out a strong musty smell. As it wasn't a particularly hot night, the problem was solved by keeping the air conditioner off the entire night, but still, it was a bummer.

On the positive side, the room was clean and despite super busy breakfast crowd, the staff was able to keep items well stocked. The outdoor pool is nice and features a small spiral waterslide. We mentioned the musty smell at time of check-out and "a notation was made in the maintenance logs" so hopefully the next guest won't have a problem.

The location of this hotel is excellent. Right in the middle of Pigeon Forge within easy walking distance to restaurants and attractions.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank adventuretravelernc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph G, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review, 19 June 2013
Adventure Traveler NC,
Thank you very much for posting your review of our property online. We value our guest opinions and are always looking for ways to improve. I will be sure to share this with our team at our next meeting.
I want to sincerely appologize for the musty smell coming from the air conditioning unit in your room. I assure you we have addressed the issue in the room you stayed in and are checking other rooms throughout the hotel to make sure this does not happen to any other guests. We pride ourselves on being the cleanest and friendliest hotel in the area and it appears that we fell short during your stay.
I am very grateful for all the other positive comments and I am glad that you enjoyed the rest of your stay. We hope that you return to the area, stay with us again next time and give us another opportunity to make sure you have a wonderful vacation. Please feel free to contact me directly next time you are coming to Pigeon Forge and I will personally make sure everything is perfect with your stay.
Have a great day!

Joseph Grieco
General Manager
SpringHill Suites Pigeon Forge
joseph.grieco@marriott.com
(865)453-4514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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738 reviews from our community

Traveller rating
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See reviews for
343
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Winter Garden, Florida
Level Contributor
67 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 18 June 2013 via mobile

We stayed one night in a family suit it was very nice - big breakfast and Linda was very friendly at the front desk - we would stay again - the gym is small but very clean - two very cute pools - the lobby is great place to sit and relax and it is very close to some good places to eat-

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Grace4696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 June 2013

Stayed for the weekend - daughter's fast pitch softball tournament. Rooms were clean, comfortable and in great shape. Staff was friendly, attentive, and helpful; greeted guests by name and offered great advice for local restaurants & attractions. Breakfast was good. Everything that's important in a hotel stay was perfect! Would highly recommend this hotel to travelers visiting Pigeon Forge.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donn2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynchburg, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2013

If I am ever staying away from home, I always choose SpringHill Suites because I can always count on them to be clean and comfortable. The staff are always willing to accommodate you. Love the indoor/outdoor pool and your dining room is huge and very nice.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nettaf69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 June 2013

My family of four (2 teens) stayed for four nights this past week. The hotel is clean in and out. Beds very comfortable and plenty of space in our room which was a two queen with pullout couch. Fridge and microwave helpful. Staff was fantastic from front desk, to breakfast set up people to housekeeping. Nice workout room which we used (take your own headphones to listen to the tv on each piece of equipment.). Pools were nice but way too many kids 13 and under so we never used them (but wanted to). It would be nice to have a 16 and up time at the end of the night - say from 10 to 12 or 9:30 to 11:30. When you have older kids, it's not enjoyable to be in a pool or hot tub with rowdy younger kids. Breakfast offering was very good - we never left the hotel for breakfast. The morning there was no oatmeal or peanut butter left (literally had no more - was told they were waiting on truck delivery) was highly disappointing since that's what we were eating every day. We tried the sausage on day one but did not care for the flavor so never ate it again. Scrambled eggs day one were good but stuck with oatmeal the other days. We never heard other guests outside our room until the last night when new people had arrived in the room next to ours. They were loud most of the night. We will definitely stay here when we return to PF. It's right off the Parkway but close to everything. Very quiet!

Room Tip: Get a room with a pull-out couch, even if you don't need the pull-out, the extra room it provide...
See more room tips
  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank triptaker1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohio
2 reviews
5 of 5 bubbles Reviewed 10 June 2013

This was one of the BEST experiences my family has had staying away from home. All of the employees up to the General Manager were very personable and considerate of our needs. When I called and requested a first floor room, the employees at the front desk were quick to help make our stay more enjoyable. The cleanliness and appearance of the Marriott were excellent both inside and outside. The handicap parking was also a plus to aid our situation. I would highly recommend the SpringHill Suites to everyone planning to visit the Pigeon Forge area.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gregg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morganton, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 June 2013

Accommodations were extremely clean. Staff was very polite and wiling to help in any way they possibly could. Location is perfect. We attend the Chevy Classic Car Show held in the parking area at The Inn of Christmas Place every year. The first year the car show was held in that parking area we stayed there. After that we moved to Springhill Suites Marriott. Have been staying there every since because we are so pleased with the whole hotel ... employees make you feel at home and very welcome ! We have already made our reservations for next year.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank judyelkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Property: SpringHill Suites by Marriott Pigeon Forge
Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#12 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Official Description (provided by the hotel):
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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