I vacationed in the Gatlinburg/Pigeon Forge area for the first time in mid June. I had made reservations at another hotel and had planned to stay there. We arrived in Gatlinburg in the early evening and went to our hotel. I was completely horrified at the condition of the hotel room. I immediately checked out and went in search of another hotel. I am not overly picky, but I do have allergies to many things including dust and molds. I could not find another hotel room in the area that met my needs. As the night wore on and we had nowhere to stay, I began making phone calls to every hotel in the area. I eventually called SpringHill Suites in Pigeon Forge. The minute Kayla answered the phone, I was confident we had found a good hotel. She was so nice over the phone and offered to let us see the room before we checked in. She gave us great directions from where we were and was so compassionate to our situation. When we arrived, we were greeted with a huge smile and she checked us in quickly. The hotel was extremely clean and well maintained. The beds were comfortable and the decor was current and clean. The next morning we had a great complimentary breakfast in the lobby. There was a big selection of both hot and cold breakfast items. The staff kept the area well stocked and immediately cleaned up when a table was vacated. I needed some help with directions and wanted to get an opinion on some of the activities we were planning on going to. Romelyn was working that morning and she was great too. She gave us a bunch of pointers and advice and she was right on!! The hassle of booking a horrible hotel to start turned completely around when we hit SpringHill Suites. I can't say enough about the facility and staff. If we come back to this area, there is nowhere else I would want to stay.
- Official Description (provided by the hotel):
- SpringHill Suites by Marriott Pigeon Forge is an award winning property located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, our jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites at our Pigeon Forge, TN hotel offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TVs, and complimentary high speed Internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state-of-the-art fitness center, and 24-hour market. Our complimentary full hot breakfast buffet is a family favorite. SpringHill Suites by Marriott Pigeon Forge is an excellent Pigeon Forge hotel for meetings and events. With 1,200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams, and church groups. Guests of our hotel can enjoy a variety of activities nearby such as Dollywood, theaters, shopping, hiking, rafting, and more! ... more less
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- Also Known As:
- Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge