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“Excellent Hotel”

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SpringHill Suites by Marriott Pigeon Forge
Ranked #27 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 23 February 2014

Excellent hotel to stay at off of Parkway. It is very quiet and very clean. I think our favorite thing is definitely the hot breakfast that is included. The beds were comfortable and check in was easy as always. It's what I expect of a Marriott.

  • Stayed: October 2013, travelled with family
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Thank bamabrowneyes2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 27 February 2014

Dear Bamabrowneyes2010,
Thank you for taking the time to review our beautiful SpringHill Suites by Marriott in Pigeon Forge Tn!. With our hotel being just off the Parkway, our guests are able to enjoy a little peace and quiet while still being close to all of the attractions that the area has to offer! We are happy to hear that you found everything as it should be, clean and comfortable, and that our breakfast helped to get your day started off right!
We hope to see you on your next visit to Pigeon Forge, and don't forget to ask our award winning desk staff about discounts and coupons to some of the best fun in the Smokies!

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419 - 425 of 778 reviews

Reviewed 18 February 2014 via mobile

My family and I visited Pigeon Forge February 15-18. We stayed in a queen,queen suite at Springhill Suites. The room had a mini living room and kitchenette, walk in closet, spacious bathroom with separate sink area. The view was very nice; we had a fee of the Wheel and backdrop of the mountains. Our room was clean and included Paul Mitchell hair products. The staff were very courteous and helpful. We needed extra items during our stay, and when asked, they quickly brought them to our room for us.
They have an indoor/outdoor pool and a jacuzzi. All were open while we were there. We only used the indoor pool. It was fabulous and one of my favorite parts of our trip. The water temperature was very warm and relaxing. My two boys also enjoyed it.
They have a free breakfast, and it's a typical hotel breakfast (eggs, one meat, fruit, yogurt, oatmeal, bagels, muffins, toast, waffles, etc.). This is an excellent money saver.

Stayed: February 2014
3  Thank ShavonneTurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 27 February 2014

Dear Shavonne Turner,
Thank you for taking the time to post this wonderful review of our beautiful SpringHill Suites! We strive to provide our guests with a spacious and clean suite, a warm and inviting breakfast, and amenities to meet their every need! Our staff is one of a kind, and they take great pride in every aspect of our hotel. We are happy to hear that you found this to be true with your experience!
Pigeon Forge TN is a great place to visit with many shows and attractions that provide quality entertainment for all ages! The Smoky Mountain Wheel at the Island is another wonderful addition to our community! As you stated, with the mountains as a backdrop, how can you not want to look out your window!
Be sure that when you come back to SpringHill Suites in Pigeon Forge TN, that you check with our award winning desk staff for discounts and coupons for area dining as well! There are some marvelous eateries within a few blocks of our hotel.
Thank you again, and we look forward to your return visits!

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Reviewed 17 February 2014 via mobile

My husband and I stayed for two nights. Room was spacious and very clean. The beds were comfortable. Nice extras in the bathroom. Breakfast was great! Check-in was a breeze. We will definitely stay here again!

  • Stayed: February 2014
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Thank Gina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 27 February 2014

Dear Gina T,
Thank you for taking the time to review our beautiful SpringHill Suites in Pigeon Forge TN! We love to hear that our guests have had a great experience! At SpringHill Suites, we strive to provide not only a comfortable and clean room, but exceptional customer service! We hope that you will return and make SpringHill Suites your place to stay when you are in the area!
Thank you again for your wonderful feedback!

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Reviewed 8 February 2014

We absolutely love this hotel...the staff are so very helpful and nice!!! The rooms are always so nice and clean. This has been our 4th time back thr. Henry and kayla are awesome! Our ac/heating unit wasn't working in our room and they had us moved to another room and gave us a discount. Will return nxts wkend. (-: LOL

  • Stayed: January 2014
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1  Thank bjenelle10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 27 February 2014

Dear bjennelle10,
Thank you for taking the time to review our beautiful SpringHill Suites in Pigeon Forge TN! We are so pleased to hear that you are a frequent return guest and find our hotel to your liking! It is because of staff such as Kayla and Henry that our hotel remains one of the top hotels in Pigeon Forge TN! At SpringHill Suites, we strive to make every guest experience positive and feedback such as yours is appreciated as our future guests read reviews to help them decide on their next destination stay. I promise, Kayla and Henry will be recognized at our next employee meeting for exceeding our guests expectations!
Again, thank you for your review and we look forward to your next return visit!

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Reviewed 4 February 2014

Henry was a great assistance to my stay at the Springhill Suites. He provided excellent customer service. Also Henry was very nice and friendly. Kudos to Henry for working at the hotel and being a great employee.

  • Stayed: February 2014, travelled on business
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Thank agholston10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 9 February 2014

Dear Agholston10,
Thank you for your recent review of our beautiful SpringHill Suites. At SpringHill Suites, we strive to provide ultimate customer service to our guests and we are very happy to hear that Henry helped to make your visit a positive one! I promise that Henry will be recognized at our monthly employee meeting as going above and beyond!
We look forward to your next visit!

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Reviewed 26 January 2014

My stay here was amazing from the beginning. The front Desk receptionist, Kayla, treated us with absolute kindness. The hotel is very clean, updated, and BEAUTIFUL. The room was very clean and spacious. Perfect for 5 or 6 people (we had the 2 queen suite). Also included a microwave and mini fridge with a spacious bathroom which was separated from the sink and full length mirror. Closet was a huge walkin. Basically a studio apartment. Beds were very comfortable and room was cozy. The location was very close to things in pigeon forge as well as the trolley (which is only .50 a ride). The complimentary breakfast tasted very good with a wide variety (including hot foods, waffles, bagels, yogurt, cereal, etc.) On the way out we were offered bottles of waters for our travels. Absolute amazing service! I didn't personally use the pool or hot tub but they looked very kep up. Did I mention the incredible customer service? Will come back here every time I come to pigeon forge!

  • Stayed: January 2014, travelled with friends
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1  Thank Tiffany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 31 January 2014

Dear Tiffany,
Thank you so much for the wonder review! At SpringHill Suites, we strive for excellence and it certainly sounds like we suceeded! Our staff is one of the best in the area and Kayla excels at customer service! I was pleased to hear as well that your accomodations met all of your expectations! Our housekeeping staff takes great pride in providing a clean and fresh suite for all of our guests. I look forward to sharing your review with all of our staff at our monthly employee meeting, I know they will be thrilled!
Thank you again, and we look forward to your next visit!

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Reviewed 26 January 2014

I came to pigeon Forge for the Wildlife and Wilderness Conference. When I registered at the hotel Linda greeted me, assigned a room and made sure I had breakfast.My room was clean and was comfortable in both temperature and furniture including the bed. Later that evening staff helped me find a place to eat dinner. The next morning I was greeted by name by Linda in the breakfast area where she greeted a number of people and was sincerely interested in how their stay was. I had a healthy breakfast with a nice variety of food available including hot food. Linda has obvious superb skills in management and making people feel at home.

  • Stayed: January 2014, travelled on business
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1  Thank STEPHEN F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 31 January 2014

Dear Stephen F,
Thank you for taking the time to review our beautiful SpringHill Suites! I am pleased to hear that you enjoyed your stay with us and that Linda made sure everything was to your liking and that you felt at home! She is defilnetly an asset to our property! At SpringHill Suites, we strive to meet every expectation of our guests and ensure that their stay is relaxing and enjoyable. We hold a monthly employee meeting and I will be sure that your review is brought to her attention as well as all of our staff.
We look forward to your return visits!

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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#12 Family Hotel in Pigeon Forge
Price Range: £80 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Official Description (provided by the hotel):
SpringHill Suites by Marriott Pigeon Forge is an award winning property located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, our jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites at our Pigeon Forge, TN hotel offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TVs, and complimentary high speed Internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state-of-the-art fitness center, and 24-hour market. Our complimentary full hot breakfast buffet is a family favorite. SpringHill Suites by Marriott Pigeon Forge is an excellent Pigeon Forge hotel for meetings and events. With 1,200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams, and church groups. Guests of our hotel can enjoy a variety of activities nearby such as Dollywood, theaters, shopping, hiking, rafting, and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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