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“Don't Be Hungry!!”

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SpringHill Suites by Marriott Pigeon Forge
Ranked #25 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Level Contributor
5 reviews
4 hotel reviews
“Don't Be Hungry!!”
Reviewed 17 July 2014 via mobile

We had a late check in from driving up from Florida. The receptionist made us feel welcome. As expected, the room was super clean, the bed were inviting. The reason for the average rating is due to the breakfast. We were in line at 8:30. By the time we reached the food,they had power everything down. No attempt to provide any food for those who had waiting. Nevertheless, we ate at a local resteraunt.

Stayed July 2014, travelled with family
Helpful?
Thank Mr J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review, 21 July 2014
Dear Mr J,
Thank you for reviewing our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I appreciate your input about our breakfast service during your stay, and would like to assure you that I have discussed this with my Breakfast Attendants. It is truly not our intent to turn our guests away, and we have used this review to set up a better plan for breakfast, especially when we have a full hotel. I am happy to hear that the other aspects of your stay went well and I look forward to your next visit to SpringHill Suites so that we may show you the changes that have been made!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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755 reviews from our community

Traveller rating
    505
    168
    47
    23
    12
See reviews for
352
228
5
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cambridge, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

From the moment my family and I walked in the door we were warmly welcomed by Cheyenne on the front desk. She quickly checked us in and told us if there was anything we needed to let her know. we found both Cheyenne & Kristina very friendly and helpful especially to our son Michael. Our room was wonderful & comfortable and very clean the housekeeping staff do a great job looking after the hotel both inside and out. Our son really loved the water slide in the outdoor pool and spent some time in the indoor pool. I also found the equipment in the gym to be in good working order. The breakfast bar can be a bit crowded at times especially when everyone come down for breakfast at once. There sure could use a 2nd toaster as I saw a lot of guests waiting around to use the one they had. overall this is a Great Hotel.

Room Tip: I believe all the rooms are in a good location.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank 310j246548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 July 2014

In late May 2014, we spent three nights at this location. The front desk staff members were extremely friendly and helpful. The room was very clean and the housekeeping staff worked very hard to keep it this way. The location is very good with easy access to Gatlinburg and Dollywood. I recommend it to anyone who wants to be close to Gatlinburg and the Smoky Mountains. You can actually take the bypass around Gatlinburg from Pigeon Forge and avoid about 20 minutes of stop-and-go traffic and get to the National Park faster. Cleaner and newer than a lot of the hotels/motels in the area.

  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Psamob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

I had a bad experience with a rep. when I called in to make a reservation @ the 800#. I told her that I was trying to find a motel where I could use my free night stay. She , very rudely told me that they did not have motels, that they had hotels and that she did not make reservation. After that I stopped by the hotel in pigeon forge and the two ladies, Cheyenne and Kristina were very nice. They helped me to find a hotel approx. 10 miles away in Kodak tenn. The people there were very nice also. I write this review to tell you this, you need to transfer theses southern girls to corporate Office and transfer the lady that I first talked with @ the 800# to the cleaning staff.
She may not even be suitable for that job. I am planning on cancelling my Marriott credit & rewards cards.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Trilvia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candler
Level Contributor
121 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 July 2014

Very exceptional lodging. We spent spring break 2014 here with our high school daughters. Everything was wonderful. The hot tub was so very relaxing! The indoor pool was great. Breakfast was yummy. Will definitely stay here again!

Room Tip: We always go for the top so we have minimal overhead noise.
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  • Stayed April 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Danelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabaster, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

We so enjoyed our stay. What stood out to us was Cheyenne at the front desk. She was the nicest person greeting us, as well as showing true care concerning our visit. They better hold on to her. And no, she did not pay me to write this, nor is she related to me. :-)

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2014

Great visit. Comfortable beds, clean hotel, and extremely friendly staff. Front desk associate, Cheyenne, went above and beyond. She helped me and my family save money on Dollywood tickets and couldn't have been more accommodating. We were very pleased with our stay! Thank you.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Annie_grl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Property: SpringHill Suites by Marriott Pigeon Forge
Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#12 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Official Description (provided by the hotel):
SpringHill Suites by Marriott Pigeon Forge is an award winning property located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, our jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites at our Pigeon Forge, TN hotel offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TVs, and complimentary high speed Internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state-of-the-art fitness center, and 24-hour market. Our complimentary full hot breakfast buffet is a family favorite. SpringHill Suites by Marriott Pigeon Forge is an excellent Pigeon Forge hotel for meetings and events. With 1,200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams, and church groups. Guests of our hotel can enjoy a variety of activities nearby such as Dollywood, theaters, shopping, hiking, rafting, and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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