loved it! and cheyenne was very helpfiul!! I always heard that pigeonforge TN was family freindly and a great place to visit and they are right. M y wife and daughter is so ready to go back. The hotel was awesome and very freindly.More
loved it! and cheyenne was very helpfiul!! I always heard that pigeonforge TN was family freindly and a great place to visit and they are right. M y wife and daughter is so ready to go back. The hotel was awesome and very freindly.MoreShow less
Dear Brian B,
Thank you so much for taking the time out of your day to give our property a review. Our guests are very important to us and we take pride into giving all of them a wonderful experience. I was very pleased to hear you enjoyed your stay. I would also like to thank you for your kind words about Cheyenne, she is a great asset to our team and I’ll be sure to pass your words on to her.
Next time you and your family are in the area please be sure to contact the hotel directly. I hope your daughter has a great start to the new school year!
My family and I had our first vacation to Pigeon Forge and We stayed here. Our room was nice and big especially for 5 people. The front desk staff Cheyenne and Kayla were great. They hooked us up with some coupons and gave us directions to Dollywood to avoid the crazy traffic on the main highway. THis hotel serves a Great Hot Breakfast which was included with our room. It was stocked and well maintained, and I enjoyed Christy, it was nice chatting with her during our breakfast. I would recommend this hotel to everyone that stays in pigeon forge, they go the extra mile to ensure there customers have a great stay.
Thank you so much for taking the time out of your day to write us a hotel review. I was very pleased to hear how much you enjoyed your stay. I also wanted to thank you for your kind words about Cheyenne, Kayla, and Christy. They are all a huge asset to our team as well as every staff member we have. I hope you enjoyed your family trip to Dollywood, which is a very exciting place to go. Next time you and your family decide to take another vacation to the beautiful Smoky Mountains please be sure to contact the hotel directly. We all look forward to welcoming you back as our guest. Enjoy the rest of your summer!!
I stayed last week monday-thursday. I had an excellent experience with the hotel staff. I have read the previous comment and was shocked because I did not experience anything like that review at all. Dominick was really friendly when I talked to him of a mornings. Romelyn was such a joy to encounter first thing always was cheerful at 8a. Yes breakfast was a little busy but it's summer. Lots of families on vacation so it is to be expected that this hotel would be crowded. I had a chance to talk with Beth whom I think works the late shift she was great talking about the local attractions and gave us information about places to eat and things to do. I would definitely recommend this hotel to others and I would stay here again.
Dear Leigh M,
I would like to thank you for your kind words about our property and hotel staff. Here at the beautiful Springhill Suites we take a lot of pride into keeping our guests happy along with maintaining our property to exceed all Marriott standards. Your kind words mean a lot to us especially with how busy this summer has been. I would like to inform you that every staff member has heard your review and they are more than thankful. Please be sure to contact the hotel directly next time you and your family are coming to the area. We look forward to having you as our guest.
Have a great rest of the summer!!
While this hotel is very nice and centrally located, I would advise to lock everything up or take with you when you leave. While staying here we told room service not to clean our room, whoever handles telling the staff which rooms to clean and not to clean, our information was givien to the wrong person. When we returned our room had been cleaned, our dirty clothes picked up and all of our stuff had been gone through. We were missing $48. While the money amount is not a big deal, the way it was handled is. We informed mangement what had happened and were told to file a police report. After going back and forth with this hotel for a month nothing has been done about our incident. We have finally given up the fight as we have decided that nothing is going to be done.
Stayed at this hotel 7/18 until 7/20 in room 315 and I must say that I was impressed! The hotel is in a great location (behind Mellow Mushroom and Magic Qwest) and is also right down the road from a shopping area called The Island.
The room was very clean and the staff was VERY nice. Our room had a Jacuzzi tub which was very relaxing after going all day. I would stay here again with no hesitation!
I was so pleased to hear that you enjoyed your stay. Our hotel staff takes a lot of pride into giving our guests a great experience. Next time you are in the area please be sure to contact the hotel directly so we can continue giving you great service. We look forward to seeing you and your family again. Enjoy the rest of the summer.
Cheyanne at the front desk was very helpful when our hotel plans fell through at another place. She found us a room and accommodated us with smile. The room was very nice and clean, and we were thankful for that. We didn't use any of the amenities due to the softball tournament and family reunion that was staying at the hotel the same weekend. Even still, If we come back, we would stay here again.